High Tech & Media
112 Articles and Podcasts
Peer Hackman joins as Managing Director of Telecommunications, Media and Technology Practice
SHAREWebhelp and Gobeyond Partners are pleased to announce the expansion of their Telecommunications, Media and Technology Practice, under the leadership [...]
Read the 6th edition of our OneShot magazine on Social Engagement
SHARE Our 6th edition of the OneShot is here! Download your OneShot Magazine Tick tock tick tock… Time is ticking [...]
Telecats named as an Exceptional AI Solutions Provider by Frost & Sullivan
SHARE This report puts a great spotlight on Telecats and is a strong recognition of the company’s long-term commitment to [...]
Taking a human centred approach to cyber security
SHAREIn response to the evolving cyber challenge in the post-COVID-19 landscape, James Allen, Chief Risk & Technology Officer for the [...]
OneShot #5 – Influence
SHAREOur 5th edition of OneShot is here! Download your OneShot magazineFollowing the unprecedented situation of the COVID-19 pandemic, numerous companies [...]
How AI and data analytics can support vulnerable customers
Well before the COVID-19 pandemic began, the identification and protection of vulnerable customers was a significant focus for companies and […]
How AI is changing the retail experience
As part of our #servicereimagined series, Helen Murray, Chief Customer Solutions Officer for the UK Region, looks at how Artificial Intelligence […]
Demand Marketing guides salespeople to the best business opportunities
(Article published initially in French in Actionco.fr) Selling is hard. More than ever, marketing-commerce congruence is essential to accelerate growth by generating higher value qualified leads. While the first two thirds of the B2B customer journey is now in digital form, “it is essential to stimulate the customer as soon as he prepares to make a purchase, alone, online, […]
Whitepaper launch: Reimagining service for the new world
As the urgency for change and transformation intensifies in the post COVID landscape, Craig Gibson CCO for Webhelp UK, shares his […]
The importance of remaining human, in the switch to digital learning
The business challenge facing the Webhelp UK Operational Learning and Development (Ops L&D) team, at the onset of the COVID-19 pandemic was truly exceptional. […]
How the Yodel and Webhelp partnership faced the challenge of COVID-19
Partnership is a huge part of the way we deliver services at Webhelp, and one of our four cultural pillars […]
Outsourcing content moderation: adding value to first and third parties with a human first approach
What are the main issues with content moderation today? A recent report published by NYU, shows that there is over [...]
Fast Fashion, online retail growth and the future of the high-street
As fast fashion brand Boohoo adds more failing high-street brands to its online portfolio, sector expert Kellyann McCafferty, Account Director for […]
Why are human moderators still essential?
Understand the unsaid Humans remain the best in reading, interpreting and understanding content. Often times AI powered moderation fails to […]
Is the future moderation of social media companies at stake?
§ Section 230 Enacted in 1996, § Section 230 of the Communications Decency Act (CDA) states that “No provider or […]
Five key questions for CEOs, a response to McKinsey Digital
In a recent article from McKinsey Digital, several experts posed a number of key questions focusing on a digital-led recovery […]
Customer engagement insight for 2020 and beyond
In recent months digital communication has become much more prevalent and is now essential to many global sectors, so Andrew […]
Sectors impacted by the COVID-19 lockdown
The business landscape is rapidly changing due to the influence of COVID-19. Here we take an at-a-glance look at which […]
Content Moderation: AI vs Human Moderation
Did you know that since the onset of the Covid-19 pandemic Facebook’s daily active users have gone well over 1.73 […]
How CX can help the insurance industry survive in 2020 and beyond
As insurance firms compete to adapt to swiftly changing consumer demands and the prospect of an economic downturn in the […]
Get in Touch
We ́d really like to help out. Fancy working together or just want to say hi? Drop us a message
Business Solutions
HR Enquiries & Career Opportunities
Media & Analyst Enquiries
