Industries
251 Articles and Podcasts
Making every moment count with Together for Short Lives
Author: Guest Interview: Karen Yates Everyone at Webhelp is deeply honoured to support the incredible work of Together for Short Lives […]
Do people really want automated customer service?
Author: Ewan McKay, Marketing and Communications Manager, Webhelp The recent YouGov study commissioned by Webhelp, illustrated a strong preference for […]
CX Across Multiple Generations – Are We All Millennials Now?
Author: Helen Murray, Chief Customer Solutions Officer at Webhelp UK Is it time for brands to stop basing automation or […]
Chatbots, IVR, Voice Assistants, what’s next?
Author: Chris Bryson, Global Analytics Director, Webhelp Webhelp recently commissioned revealing new research from polling experts YouGov, designed to uncover what […]
The importance of the human touch in customer experience
Author: David Turner, CEO, Webhelp As new technology drives a sea change across the customer experience sector, it is important […]
Rewarding exemplary employment initiatives
Author: Anton Manley, Chief Client Officer, Webhelp The UK Employee Experience Awards, now in their 5th consecutive year, have been […]
AI: Tackling the Global Skills Gap
The swift emergence of AI and automation technologies is creating a strategic challenge in terms of expertise. Increasingly, businesses are […]
[Automobile] Les industriels pivotent vers un modèle de service… et l’expérience client devient centrale !
Les industriels de l’automobile ont engagé une mutation profonde : basculer d’un modèle propriétaire à un modèle de service. L’expérience […]
Webhelp and Harambee deliver remarkable results in South Africa
Author: Craig Gibson, Chief Commercial Officer, Webhelp South Africa has one of the highest youth unemployment rates in the world. […]
Arch Summit Brings Corporate And Startup Companies Together
This week I am attending the Arch Summit in Luxembourg. This is a very unusual event because it’s the only […]
Designing CX Solutions With AI
Author: Helen Murray, Chief Customer Solutions Officer at Webhelp UK Webhelp recently conducted research with the polling experts YouGov to […]
3 key questions about your marketplace business model
One of the main marketplace elements you should consider is, of course, the business model and profitability. How can I […]
Leaders Will Need New Rules To Succeed After The Digital Revolution
Look around at how the companies you know function today. The modern business environment is in a state of constant […]
Disruption in customer experience delivery: a reality in 2019
Over the past two decades no industry has been impervious to changes in how business is done. Across so many […]
What consumers really think of AI in customer Service
Do you think that Artificial Intelligence (AI) will have a positive or negative effect on ‘your life in the near […]
2019: marketplaces set to take the B2B market by storm
We look back at the B2B marketplace morning discussion to explain the main changes and challenges set to be feature […]
South Africa and India both chosen as CX Leaders by Ryan Strategic Advisory
Earlier this week I attended the CX Outsourcers event in Windsor. It was billed as a mindshare event where many […]
Boost your sales efforts through lead scoring
When companies start implementing strategies that focus on attracting leads or customers, the first question that comes to mind is, […]
Artificial Intelligence On The CX Frontline
Much has been written about how Artificial Intelligence (AI) is changing the way that customers interact with brands. Tools such […]
[Fashion] Take advantage of the “Made in Spain” boom
In recent years, the “Made in Spain” tag-line has positioned itself like never before in the fashion footwear area. It […]
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