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198 Articles and Podcasts
Whitepaper launch: Generations – Cohort views on CX and the workplace

Webhelp’s latest Disruptor Series Whitepaper, which highlights the impact of generational influences on CX. For the launch, Gillian Campbell, Chief People Officer UK […]

Generational future-proofing, with Anne Marie Forsyth, Chief Executive CCA Global

In preparation for the next chapter of our Disruptor Series, looking at the Generational factors within CX, Anne Marie Forsyth, […]

Oor Wullie’s Big Bucket Trail – Webhelp Gie it Yaldy!

Oor Wullie’s Big Bucket Trail is the first ever national public art trail, which launched in Scotland eleven weeks ago. […]

The rise of fake news, phoney profiles, data mining and the impact on trust in CX

In the age of online fakery, can brands still inspire trust and communicate with integrity? David Pattman, Managing Director CX Services […]

Customer Experience as a Competitive Differentiator

Can quality CX provide a significant commercial edge for business? Here Webhelp Chief Customer Solutions Officer, Helen Murray, provides insight […]

The creative process behind Webhelp’s fundraising ‘Oor Wullie’ sculpture

Webhelp is delighted to sponsor Scotland’s first-ever national public art trail which is raising vital funds for children in hospital’s […]

The future of Social Media Moderation

Chloé De Mont-Serrat, General Manager of Netino, Webhelp’s digital and Social Media entity, looks at the future of content moderation, […]

Customer service, generational expectations and the brand experience

In preparation for the next chapter of our Disruptor Series looking at the Generational factors within CX, Anne Marie Forsyth, […]

Are Focus Groups essential to developing CX?

In the age of digital screening, AI data collation and the transformation of the market research industry, is there a […]

How Gen Z will affect the Generation Game

As the Millennials move steadily into their 20s and 30s, their successor Generation Z is emerging as a global consumer […]