There is a gap growing between customer expectations and the customer experience that they receive – and retailers are in […]

In recent years, sustainability has become a critical, pressing demand for retailers, as eco-conscious shoppers expect brands to practice environmental […]

As the impacts of the pandemic, the cost-of-living surge, and the war in Ukraine continue, consumers worldwide are under pressure […]

With continuing advances in the tools and methods available to analyse unstructured customer data, there is a wealth of insight to be gained from Voice of the Customer (VoC) feedback in particular, which is often left untapped.

This eBook will explore the different benefits of convenience (digital and self-service automation tools) and conversation (human interaction) and how each can generate
considerable value when applied correctly

In the fast-paced, dynamic landscape of video games, player support has evolved from a cost center into a strategic element […]

In the dynamic world of video games, delivering a captivating and immersive player experience is crucial to the success of […]

The negative effects of inadequate player support can be detrimental to both players and gaming companies. Investing will help to ensure a positive player experience, foster player satisfaction, and build a strong and loyal player base.

We attended the 2023 Money 20/20 Europe event to learn about – and help shape – the future of CX and compliance for the financial world. We share our five key takeaways from the event.

The panellists at the 2023 LSX World Congress exchanged ideas on how to create patient-centric solutions and the best practices in using digital health technologies to help address the challenges and barriers that patients and clinicians in the NHS face.  

By focusing on customer service, leveraging technology and data to connect the various touchpoints across the car buying journey, and forging strong partnerships between OEMs and dealers, the agency model has the potential to completely reshape the automotive industry.

Handing compliance off to a partner can be scary but it’s a win-win if you choose an experienced partner with a similar entrepreneurial drive to make business processes better, faster and cheaper.

In this article, we’ll look at the essential compliance and regulatory considerations for international automotive businesses seeking to make a splash in the UK market.  

Jonathan Cowey, our Regulated Services Director at Webhelp UK, explores the challenges that organisations in the financial services sector face as they try to improve onboarding processes. He also considers how these businesses can win by ensuring that a laser focus on customer-first onboarding can be a key differentiator as part of the overall customer journey.

Emma Bouché, Head of Healthcare, Webhelp UK, explains how the NHS could reduce waste and improve capacity through better communication, technology, effective resource management, and augmented human-to-human support.

Tony Patterson, Managing Director, Automotive and Mobility at Webhelp, examines the most critical business opportunities and challenges in the automotive industry and forecasts some key areas on the sector’s agenda in 2023.

Michael Budden, Financial Services & KYC Programme Director at Webhelp, looks at the most significant industry challenges and opportunities within regulated services and predicts some critical areas on the sector’s agenda in 2023.

Webhelp is pleased to announce that it has expanded its UK leadership team further with the addition of Tony Patterson as MD, Automotive & Mobility.

Mark Guest, Managing Director – Retail sector at Webhelp, looks at the most significant industry challenges and opportunities within UK retail and predicts some critical areas on the sector’s agenda in 2023. 

How OEMs can transform their business models while adapting effectively to today’s customers with a future-proof strategy.