Industries

251 Articles and Podcasts
Fashion for export: the Fédération Française du Prêt à Porter Féminin’s three levers

Fashion brands can achieve great things in the export market. And they can rely on the Fédération Française du Prêt à Porter Féminin (French Federation of Women’s Ready-to-Wear – FFPAPF) to increase their chances of international success. Anne-Laure Druguet, Director of International Projects at the FFPAPF, tells us about three levers that Fashion brands can take advantage of right now.

AML/CFT: How to apply digitization to screening

The conflict in Ukraine has given rise to numerous assets freezing measures and increased vigilance in the screening of financial companies’ third-party databases. This is an opportunity to recall the fundamentals of AML/CFT (Anti-Money Laundering / Combating the Financing of Terrorism) screening as well as the latest contributions of digitisation in these processes.

How the travel industry can level-up with personalization (and unlock its possibilities)

Personalization can be the travel industry’s secret weapon in attracting and retaining traveling customers. How many of us remember these […]

How to speak their language: Changing the game in multilingual CX

Eliana Angelova, Managing Director for the Travel, Leisure and Hi-Tech sectors, looks at how we can blend human interactions with technology and AI through multilingual customer support.

Fashion: Benelux, an attractive market for brands & retailers

With almost 30 million consumers, Benelux is an underestimated market and represents a growth opportunity for domestic and foreign brands and retailers. Especially within the fashion industry, which is getting back on its feet after it was hit by the covid-crisis. Focus on Benelux with Kris Vijverman, Managing and Legal Director of Webhelp Payment Services Benelux, who shares his expert vision of the market.

Why (and how) CX automation can be a game-changer for the travel industry

Santiago Rossi, Operations VP, looks at the role automation can play in improving customer experience for the travel industry.

Solving automotive’s online sales conversion and CX problem

Four distinct pillars are essential to an efficient, impactful, and profitable digital dealership — people, processes, technology, and insights. Let’s look at these pillars in more depth, starting with the most important: people.

What’s the scale of the skills challenge in the travel sector – and what can be done about it?

There’s a global skills shortage across plenty of sectors in 2022, but arguably nowhere is it more acute than in […]

What’s the state of the [travel] nation?
In this next blog in our travel series, we’ll be hearing from Nora Boros, Chief Sector Growth Officer, who looks [...]
Why Financial Services must ‘Change its Change’ to deliver results? 

This article was originally published as a byline by Herve Mazengod, online in Financial Derivative.   You can almost hear […]

Travel is recovering, but the industry now needs a renewed focus on customer experience
In our new travel blog series, we’re going to be looking at the state of the travel industry after a [...]
Five fast-track ways car manufacturers must improve CX now to secure long-term advantage through differentiation

With manufacturers racing to respond to a watershed era that could define winners and losers over the next 15 years.

Do you know your UBO? How US law is changing KYC for businesses

Recent years have seen the passing of serious new legislation to combat money laundering (and the various illegal activities it […]

What makes a digital dealership? People, processes, technology and analytics

Four distinct pillars are essential to an efficient, impactful, and profitable digital dealership — people, processes, technology, and insights. Let’s look at these pillars in more depth, starting with the most important: people.

The Metaverse Vs. The Hype: What does your CX team look like in the metaverse?
In the sixth and final blog in our series cutting through the metaverse hype, we’re looking at the changes that [...]
How can we enter the metaverse today?
In the next blog in our series cutting through the metaverse noise, we’re taking a break from our regular schedule [...]
The Metaverse Vs. The Hype: What does the metaverse mean for customer experience?
In the fifth in our blog series cutting through the metaverse hype, we’re looking at what’s in store for customer [...]
Protecting the Wellbeing of Content Moderators

Find out about the dangers moderators face, and the measures industry leaders are taking to ensure they are protected and supported.

Human Content Moderation: Why It Matters, and How to Approach It

Everything you need to know about using human content moderators to keep your platform, users and brand reputation safe online.

Outsourcing Content Moderation

This guide explains the pros and cons of both in-housing and outsourcing content moderation, as well how to find the right partner.

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