Webhelp are delighted to announce their latest partnership with Retail Week, supporting the publication of the Retail 100.

What should financial services firms consider when pursuing customer-led transformation?

Jonathan Cowey, Business Director for Regulated Services at Webhelp UK, considers what the FCA’s new anti-money laundering bill means for […]

Hayley Monks, MD Utilities, provides some questions to consider when engaging a strategic service partner.

As we sit on the cusp of a new era for crypto, the question we’re asking is – how critical is KYC going to be?

Exploring the crucial business case for holistic, flexible, and connected customer-led transformation programmes.

Vanessa Flather takes us through the topics that retailers should be looking out for, in order to improve CX in 2022.

Given the uncertainty in the event world today, it is difficult to predict whether B2B trade shows will be held in 2022. What is certain, however, is that digital trade shows and B2B marketplaces will bring new opportunities throughout the year. The 4 trends that will shape 2022 and advice from Frédéric Maus, Managing Director of WSN.

Emma Bouché, Head of Healthcare, looks at how the seismic impact of COVID-19 has accelerated a culture of innovation within UK Healthcare.

We surveyed over 2,000 UK adults, in order to understand the issues that are most concerning to consumers and retailers this Christmas.

With demand for digital channels spiking, brands must now integrate all forms of communication which are relevant for their specific customers.

Africa is a continent of near-limitless opportunity for a range of customer experience outsourcing services. Find out how Africa is setting the BPO agenda and how you can enter this market.