Retail & E-Commerce

127 Articles and Podcasts
Could personalisation be a game-changer for the travel industry?

Author: Helen Murray, Chief Customer Solutions Officer at Webhelp UK Here Helen Murray, Chief Customer Solutions Officer at Webhelp, reflects […]

How smoother customer journeys make more rewarding travel experiences

Author: Nora Boros, Global Director, Webhelp Webhelp’s Global Director Nora Boros looks forward to presenting at the 2019 Digital Travel […]

Making every moment count with Together for Short Lives

Author: Guest Interview: Karen Yates Everyone at Webhelp is deeply honoured to support the incredible work of Together for Short Lives […]

Do people really want automated customer service?

Author: Ewan McKay, Marketing and Communications Manager, Webhelp The recent YouGov study commissioned by Webhelp, illustrated a strong preference for […]

CX Across Multiple Generations – Are We All Millennials Now?

Author: Helen Murray, Chief Customer Solutions Officer at Webhelp UK Is it time for brands to stop basing automation or […]

Chatbots, IVR, Voice Assistants, what’s next?

Author: Chris Bryson, Global Analytics Director, Webhelp Webhelp recently commissioned revealing new research from polling experts YouGov, designed to uncover what […]

The importance of the human touch in customer experience

Author: David Turner, CEO, Webhelp As new technology drives a sea change across the customer experience sector, it is important […]

Rewarding exemplary employment initiatives

Author: Anton Manley, Chief Client Officer, Webhelp The UK Employee Experience Awards, now in their 5th consecutive year, have been […]

AI: Tackling the Global Skills Gap

The swift emergence of AI and automation technologies is creating a strategic challenge in terms of expertise. Increasingly, businesses are […]

[Automobile] Les industriels pivotent vers un modèle de service… et l’expérience client devient centrale !

Les industriels de l’automobile ont engagé une mutation profonde : basculer d’un modèle propriétaire à un modèle de service. L’expérience […]