Retail & E-Commerce

123 Articles and Podcasts
The accelerating transformation in B2B sales eBook

Enterprises have lost control of the B2B sales cycle

The Metaverse: Let’s cut through the noise
In this 6-part blog series, we’re going to explore why everyone’s talking about the metaverse, and why it matters. Think [...]
Supporting the retail sector to create meaningful and valuable customer experiences
SHAREWebhelp’s Managing Director (Retail), Mark Guest, discusses  the current challenges faced by retail customer experience and operations leaders – and [...]
Webhelp partner with Retail Week on the Retail 100

Webhelp are delighted to announce their latest partnership with Retail Week, supporting the publication of the Retail 100.

2022 in Retail customer experience – three hot topics retailers need to be aware of

Vanessa Flather takes us through the topics that retailers should be looking out for, in order to improve CX in 2022.

What matters most to UK Christmas shoppers in 2021?

We surveyed over 2,000 UK adults, in order to understand the issues that are most concerning to consumers and retailers this Christmas.

Anywhere, Anytime, Any device

With demand for digital channels spiking, brands must now integrate all forms of communication which are relevant for their specific customers.

Voice of the Customer – Retail’s secret weapon

With huge advances in the tools and methods available to analyse unstructured customer data, Vanessa Flather takes us through the wealth of untapped insight to be gained from Voice of the Customer (VoC) feedback.  

Discover the 7th edition of our OneShot magazine on Technology

Technologies that facilitate the work of advisors, that improve the lives of customers, testimonials from international brands…

Helping Yodel to build a market-leading customer experience journey
SHAREAs one of the UK’s leading parcel carriers, Yodel wanted to build a robust customer journey that matched up to [...]