Retail & E-Commerce

145 Articles and Podcasts
Human Content Moderation: Why It Matters, and How to Approach It

Everything you need to know about using human content moderators to keep your platform, users and brand reputation safe online.

B2B Sales: 5 things every sales team should know to succeed with ABM

ABM can be a highly lucrative alternative to standard B2B sales strategies. Get detailed insights into how to get it right.

The Metaverse Vs. The Hype: How will it change the world of work?
In our blog series so far we’ve looked at what the metaverse is (and what it isn’t), the potential for [...]
The Metaverse Vs The Hype: What do brands need to know?

In the third blog in our series, Sandrine Asseraf, Group Managing Director Americas and ESG, is looking at how businesses can position themselves to be ready for the metaverse. She also looks at brands already staking their claim and what you can learn from them.

B2B’s third way eBook: Overcoming the limitations of third-party and owned data in B2B sales

Flawed data is slowing your business to business sales success. Download the eBook to learn about a new type of data-led B2B sales strategy.

Trust and safety: Why it matters and how to get it right

Read the guide to get a crash course in trust and safety and learn about best practices for building an effective team.

How to get automated content moderation right

Your handy introduction to automated content moderation, including all the tools, models, methods and metrics you should be considering.

The Ultimate Guide to B2B Sales

B2B Sales Ultimate Guide. B2B sales is evolving you need to be equipped with the right tools to keep closing deals. Find out how.

Guide to the B2B Sales Funnel

Learn all about the B2B Sales funnel and see how to build an effective, customer-centric B2B funnel to suit modern times.

Build a B2B Sales Pipeline

Explore best practices for building a high–performing B2B sales pipeline & learn how it differs from a B2B sales funnel.

The Ultimate Guide to Enterprise B2B Sales

Take your enterprise B2B sales skills to the next level. Learn how it’s different to small & mid sized sales and what it takes to overcome the complexity & risks of winning bigger deals.

Building an effective lead gen machine

Learn about the different building blocks you need to construct an effective B2B lead generation machine built for today’s world.

B2B Sales Enablement: Your Guide to a Winning Strategy

Explore what makes B2B sales enablement such a vital part of every successful sales process, and how you can set up a successful strategy.

The accelerating transformation in B2B sales eBook

Download our eBook to learn about B2B sales strategies. Embrace the new era of buyer participation, hyper-relevance and non-linear journeys.

The Metaverse: Let’s cut through the noise
In this 6-part blog series, we’re going to explore why everyone’s talking about the metaverse, and why it matters. Think [...]
Supporting the retail sector to create meaningful and valuable customer experiences

Webhelp’s Managing Director (Retail), Mark Guest, discusses  the current challenges faced by retail customer experience and operations leaders – and […]

Webhelp partner with Retail Week on the Retail 100

Webhelp are delighted to announce their latest partnership with Retail Week, supporting the publication of the Retail 100.

2022 in Retail customer experience – three hot topics retailers need to be aware of

Vanessa Flather takes us through the topics that retailers should be looking out for, in order to improve CX in 2022.

What matters most to UK Christmas shoppers in 2021?

We surveyed over 2,000 UK adults, in order to understand the issues that are most concerning to consumers and retailers this Christmas.

Anywhere, Anytime, Any device

With demand for digital channels spiking, brands must now integrate all forms of communication which are relevant for their specific customers.

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