Retail & E-Commerce

123 Articles and Podcasts
Benefits of integrated Content Management for Retail

Discover how integrating content management can offer a smoother online experience for customers.

B-Case – How does a bank manage KYC in a B2C marketplace… by using a non-dissuasive process?
Webhelp supported a major international bank to manage all financial flows for its B2C marketplace customers through its specialised internal [...]
Read the 6th edition of our OneShot magazine on Social Engagement
SHARE Our 6th edition of the OneShot is here! Download your OneShot Magazine Tick tock tick tock… Time is ticking [...]
OneShot – Three opinions
SHAREHervé Rigault, Director General for France of Netino by Webhelp The notion of a key opinion leader is coming back [...]
Recommerce on the surge: Why second-hand stores are booming
SHAREWhy is recommerce on the rise? And why are marketplaces such as VINTED, thredUP or Poshmark thriving in this business [...]
Taking a human centred approach to cyber security
SHAREIn response to the evolving cyber challenge in the post-COVID-19 landscape, James Allen, Chief Risk & Technology Officer for the [...]
OneShot #5 – Influence
SHAREOur 5th edition of OneShot is here! Download your OneShot magazineFollowing the unprecedented situation of the COVID-19 pandemic, numerous companies [...]
Reimagining Service: retail spotlight

The existing retail transformation agenda has been radically altered. And, while doors are now reopening following what could be the […]

How AI and data analytics can support vulnerable customers

Well before the COVID-19 pandemic began, the identification and protection of vulnerable customers was a significant focus for companies and […]

How AI is changing the retail experience

As part of our #servicereimagined series, Helen Murray, Chief Customer Solutions Officer for the UK Region, looks at how Artificial Intelligence […]