Retail & E-Commerce

145 Articles and Podcasts
Voice of the Customer – Retail’s secret weapon

With huge advances in the tools and methods available to analyse unstructured customer data, we look at the wealth of untapped insight to be gained from Voice of the Customer (VoC) feedback.

Discover the 7th edition of our OneShot magazine on Technology

Technologies that facilitate the work of advisors, that improve the lives of customers, testimonials from international brands…

Helping Yodel to build a market-leading customer experience journey
SHAREAs one of the UK’s leading parcel carriers, Yodel wanted to build a robust customer journey that matched up to [...]
Benefits of integrated Content Management for Retail

Discover how integrating content management can offer a smoother online experience for customers.

B-Case – How does a bank manage KYC in a B2C marketplace… by using a non-dissuasive process?
Webhelp supported a major international bank to manage all financial flows for its B2C marketplace customers through its specialised internal [...]
Read the 6th edition of our OneShot magazine on Social Engagement
SHARE Our 6th edition of the OneShot is here! Download your OneShot Magazine Tick tock tick tock… Time is ticking [...]
OneShot – Three opinions
SHAREHervé Rigault, Director General for France of Netino by Webhelp The notion of a key opinion leader is coming back [...]
Recommerce on the surge: Why second-hand stores are booming
SHAREWhy is recommerce on the rise? And why are marketplaces such as VINTED, thredUP or Poshmark thriving in this business [...]
Taking a human centred approach to cyber security
SHAREIn response to the evolving cyber challenge in the post-COVID-19 landscape, James Allen, Chief Risk & Technology Officer for the [...]
OneShot #5 – Influence
SHAREOur 5th edition of OneShot is here! Download your OneShot magazineFollowing the unprecedented situation of the COVID-19 pandemic, numerous companies [...]
Reimagining Service: retail spotlight

The existing retail transformation agenda has been radically altered. And, while doors are now reopening following what could be the […]

How AI and data analytics can support vulnerable customers

Well before the COVID-19 pandemic began, the identification and protection of vulnerable customers was a significant focus for companies and […]

How AI is changing the retail experience

As part of our #servicereimagined series, Helen Murray, Chief Customer Solutions Officer for the UK Region, looks at how Artificial Intelligence […]

Demand Marketing guides salespeople to the best business opportunities

(Article published initially in French in Actionco.fr) Selling is hard. More than ever, marketing-commerce congruence is essential to accelerate growth by generating higher value qualified leads.  While the first two thirds of the B2B customer journey is now in digital form, “it is essential to stimulate the customer as soon as he prepares to make a purchase, alone, online, […]

Whitepaper launch: Reimagining service for the new world

As the urgency for change and transformation intensifies in the post COVID landscape, Craig Gibson CCO for Webhelp UK, shares his […]

The importance of remaining human, in the switch to digital learning

The business challenge facing the Webhelp UK Operational Learning and Development (Ops L&D) team, at the onset of the COVID-19 pandemic was truly exceptional. […]

How the Yodel and Webhelp partnership faced the challenge of COVID-19

Partnership is a huge part of the way we deliver services at Webhelp, and one of our four cultural pillars […]

Outsourcing content moderation: adding value to first and third parties with a human first approach
What are the main issues with content moderation today? A recent report published by NYU, shows that there is over [...]
Fast Fashion, online retail growth and the future of the high-street

As fast fashion brand Boohoo adds more failing high-street brands to its online portfolio, sector expert Kellyann McCafferty, Account Director for […]

Why are human moderators still essential?

Understand the unsaid Humans remain the best in reading, interpreting and understanding content. Often times AI powered moderation fails to […]

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