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99 Articles and Podcasts
Outsourcing content moderation: adding value to first and third parties with a human first approach
What are the main issues with content moderation today? A recent report published by NYU, shows that there is over [...]
Why are human moderators still essential?

Understand the unsaid Humans remain the best in reading, interpreting and understanding content. Often times AI powered moderation fails to […]

Is the future moderation of social media companies at stake?

§ Section 230 Enacted in 1996, § Section 230 of the Communications Decency Act (CDA) states that “No provider or […]

Five key questions for CEOs, a response to McKinsey Digital

In a recent article from McKinsey Digital, several experts posed a number of key questions focusing on a digital-led recovery […]

Customer engagement insight for 2020 and beyond

In recent months digital communication has become much more prevalent and is now essential to many global sectors, so Andrew […]

Sectors impacted by the COVID-19 lockdown

The business landscape is rapidly changing due to the influence of COVID-19. Here we take an at-a-glance look at which […]

Content Moderation: AI vs Human Moderation

Did you know that since the onset of the Covid-19 pandemic Facebook’s daily active users have gone well over 1.73 […]

How the game is changing for CX markets and channels

As part of our Game Changers series, Helen Murray, Chief Customer Solutions Officer for the UK region, looks at how […]

Can the Crisis Curve create a roadmap for CX transformation and stability?

As well as the tragic cost in human lives, the COVID-19 crisis continues to create instability at every level for […]

The importance of emotional connection with customers during the Coronavirus.

Craig Gibson, Chief Growth Officer for the Webhelp UK region, reveals how brands can use emotional connection, integrity and unity […]

Industry collaboration during the Covid-19 crisis in South Africa

The Coronavirus has shaken the world’s health organisations and financial systems to the core as well as altered the face […]

Facing the challenges of the coronavirus

Business priorities are shifting as the world rapidly adjusts to the devastating changes brought by the Coronavirus. Here, Helen Murray, […]

How COVID-19 will create a revolution in flexible working

As the coronavirus (COVID-19) continues to have an unprecedented impact on business and society across the globe, David Turner, Webhelp Managing […]

Communications specialist, Rebecca Price, on emotion and customer behaviours

  In part 6 of our blog serialisation of the latest Webhelp whitepaper “Emotion: Establishing emotional connections with customers: What […]

Brand humanity – what it is and why it works!

  In part 5 of our blog serialisation of the latest Webhelp whitepaper “Emotion: Establishing emotional connections with customers: What […]

Brand humanity – what it is and why it works!

In part 3 of our blog serialisation of the latest Webhelp whitepaper “Emotion: Establishing emotional connections with customers: What brands […]

Make ‘Time for a Cuppa!’ with Webhelp and Dementia UK

Webhelp is delighted to be working in partnership with Dementia UK as their corporate charity for 2020. And we’d like […]

Industry expert Scott Logie on why emotional connection works

  In part 3 of our blog serialisation of the latest Webhelp whitepaper “Emotion: Establishing emotional connections with customers: What […]

Spotlight on the work of Operation Hunger, Webhelp charity partner for 2020

Webhelp is delighted to be working with Operation Hunger as their new charity partner in South Africa for 2020. Dr […]

Emotion in CX, getting beyond the hype!

  In part 2 of our blog serialisation of the latest Webhelp whitepaper “Emotion: Establishing emotional connections with customers: What […]

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