Travel & Leisure

117 Articles and Podcasts
Get the insider’s view: key takeaways on the future for AI and tech in travel CX

Following on from our recent exclusive Digital Travel Dinner, we hosted a roundtable discussion in the UK featuring a hand-picked […]

Travel trends in 2024 – what’s on the horizon for the global travel industry?

As anyone who has ever booked a holiday knows, the art of a successful holiday often begins with planning ahead. […]

How the travel industry can level-up with personalization (and unlock its possibilities)

Personalization can be the travel industry’s secret weapon in attracting and retaining traveling customers. How many of us remember these […]

How to speak their language: Changing the game in multilingual CX

Eliana Angelova, Managing Director for the Travel, Leisure and Hi-Tech sectors, looks at how we can blend human interactions with technology and AI through multilingual customer support.

Why (and how) CX automation can be a game-changer for the travel industry

Santiago Rossi, Operations VP, looks at the role automation can play in improving customer experience for the travel industry.

What’s the scale of the skills challenge in the travel sector – and what can be done about it?

There’s a global skills shortage across plenty of sectors in 2022, but arguably nowhere is it more acute than in […]

What’s the state of the [travel] nation?
In this next blog in our travel series, we’ll be hearing from Nora Boros, Chief Sector Growth Officer, who looks [...]
Travel is recovering, but the industry now needs a renewed focus on customer experience
In our new travel blog series, we’re going to be looking at the state of the travel industry after a [...]
Protecting the Wellbeing of Content Moderators

Find out about the dangers moderators face, and the measures industry leaders are taking to ensure they are protected and supported.

Human Content Moderation: Why It Matters, and How to Approach It

Everything you need to know about using human content moderators to keep your platform, users and brand reputation safe online.

Outsourcing Content Moderation

This guide explains the pros and cons of both in-housing and outsourcing content moderation, as well how to find the right partner.

B2B Sales: 5 things every sales team should know to succeed with ABM

ABM can be a highly lucrative alternative to standard B2B sales strategies. Get detailed insights into how to get it right.

The Metaverse Vs. The Hype: How will it change the world of work?
In our blog series so far we’ve looked at what the metaverse is (and what it isn’t), the potential for [...]
B2B’s third way eBook: Overcoming the limitations of third-party and owned data in B2B sales

Flawed data is slowing your business to business sales success. Download the eBook to learn about a new type of data-led B2B sales strategy.

Trust and safety: Why it matters and how to get it right

Read the guide to get a crash course in trust and safety and learn about best practices for building an effective team.

The Ultimate Guide to B2B Sales

B2B Sales Ultimate Guide. B2B sales is evolving you need to be equipped with the right tools to keep closing deals. Find out how.

Guide to the B2B Sales Funnel

Learn all about the B2B Sales funnel and see how to build an effective, customer-centric B2B funnel to suit modern times.

Build a B2B Sales Pipeline

Explore best practices for building a high–performing B2B sales pipeline & learn how it differs from a B2B sales funnel.

The Ultimate Guide to Enterprise B2B Sales

Take your enterprise B2B sales skills to the next level. Learn how it’s different to small & mid sized sales and what it takes to overcome the complexity & risks of winning bigger deals.

Building an effective lead gen machine

Learn about the different building blocks you need to construct an effective B2B lead generation machine built for today’s world.

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