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With demand for digital channels spiking, brands must now integrate all forms of communication which are relevant for their specific customers.
In 2019 the outlook for travel was fairly optimistic in comparison to some other major sectors. It was at a […]
Well before the COVID-19 pandemic began, the identification and protection of vulnerable customers was a significant focus for companies and […]
As part of our #servicereimagined series, Helen Murray, Chief Customer Solutions Officer for the UK Region, looks at how Artificial Intelligence […]
(Article published initially in French in Actionco.fr) Selling is hard. More than ever, marketing-commerce congruence is essential to accelerate growth by generating higher value qualified leads. While the first two thirds of the B2B customer journey is now in digital form, “it is essential to stimulate the customer as soon as he prepares to make a purchase, alone, online, […]
As the urgency for change and transformation intensifies in the post COVID landscape, Craig Gibson CCO for Webhelp UK, shares his […]
The business challenge facing the Webhelp UK Operational Learning and Development (Ops L&D) team, at the onset of the COVID-19 pandemic was truly exceptional. […]
Partnership is a huge part of the way we deliver services at Webhelp, and one of our four cultural pillars […]
Understand the unsaid Humans remain the best in reading, interpreting and understanding content. Often times AI powered moderation fails to […]
The travel, tourism and hospitality industry has been hit hard by the impact of the COVID-19 outbreak. However, many countries […]
§ Section 230 Enacted in 1996, § Section 230 of the Communications Decency Act (CDA) states that “No provider or […]
The arrival of COVID-19 may have changed the travel industry forever. We’ve asked sector expert, and Webhelp Group Chief Sector […]
In a recent article from McKinsey Digital, several experts posed a number of key questions focusing on a digital-led recovery […]
In recent months digital communication has become much more prevalent and is now essential to many global sectors, so Andrew […]