Read the guide to get a crash course in trust and safety and learn about best practices for building an effective team.
The year ahead will be incredibly challenging with major societal issues around cost of living, recruiting and retaining staff all becoming more prevalent.
Well before the COVID-19 pandemic began, the identification and protection of vulnerable customers was a significant focus for companies and […]
As part of our #servicereimagined series, Helen Murray, Chief Customer Solutions Officer for the UK Region, looks at how Artificial Intelligence […]
(Article published initially in French in Actionco.fr) Selling is hard. More than ever, marketing-commerce congruence is essential to accelerate growth by generating higher value qualified leads. While the first two thirds of the B2B customer journey is now in digital form, “it is essential to stimulate the customer as soon as he prepares to make a purchase, alone, online, […]
As the urgency for change and transformation intensifies in the post COVID landscape, Craig Gibson CCO for Webhelp UK, shares his […]
The business challenge facing the Webhelp UK Operational Learning and Development (Ops L&D) team, at the onset of the COVID-19 pandemic was truly exceptional. […]
Partnership is a huge part of the way we deliver services at Webhelp, and one of our four cultural pillars […]
Understand the unsaid Humans remain the best in reading, interpreting and understanding content. Often times AI powered moderation fails to […]
§ Section 230 Enacted in 1996, § Section 230 of the Communications Decency Act (CDA) states that “No provider or […]
In a recent article from McKinsey Digital, several experts posed a number of key questions focusing on a digital-led recovery […]
In recent months digital communication has become much more prevalent and is now essential to many global sectors, so Andrew […]
The business landscape is rapidly changing due to the influence of COVID-19. Here we take an at-a-glance look at which […]
Did you know that since the onset of the Covid-19 pandemic Facebook’s daily active users have gone well over 1.73 […]