Know Your Customer Services

18 Articles and Podcasts
How to create game-changing CX with the compliance playbook built in

The right blend of human talent and supportive technology can enable financial services providers to harness new capabilities, use behavioral science to improve adoption, predict consumer behavior changes, and drive continuous improvement.

Outsourcing KYC remediation: how to reassure your clients

Who hasn’t received a suspicious message asking them to click on some weird link to confirm their personal data? Fraud […]

Get your ‘Compliance outsourcing in the age of agility’ eBook

Handing compliance off to a partner can be scary but it’s a win-win if you choose an experienced partner with a similar entrepreneurial drive to make business processes better, faster and cheaper.

Understanding the end-to-end KYC onboarding process

KYB and KYC onboarding is the first interaction clients and customers have with your brand, so making sure they’re fast, smooth and seamless is important to keep customers from losing interest in your application journey.

How manual fallback can transform your customer onboarding
SHAREAny companies using automation to streamline their Know Your Customer (KYC) process, whether it’s to onboard B2C or B2B customers [...]
Betting: how Betconstruct successfully outsources its KYC

As we enter 2023, betting is on the rise: KYC is therefore becoming a critical issue for coping with large volumes of registrations. In addition, the sector is subject to constantly evolving regulations, particularly in the context of the fight against money laundering and the financing of terrorism. Another constraint on KYC is the need to deliver a great customer experience and the best possible conversion rate. In a meeting with an expert, David Ozararat, CEO France of the SoftConstruct group, he explains how Betconstruct (Vbet.fr/Partouchesport.fr/Barrierebet.fr) has been outsourcing its KYC operations to Webhelp KYC Services since 2019.

AML/CFT: How to apply digitization to screening

The conflict in Ukraine has given rise to numerous assets freezing measures and increased vigilance in the screening of financial companies’ third-party databases. This is an opportunity to recall the fundamentals of AML/CFT (Anti-Money Laundering / Combating the Financing of Terrorism) screening as well as the latest contributions of digitisation in these processes.

Why Financial Services must ‘Change its Change’ to deliver results? 

This article was originally published as a byline by Herve Mazengod, online in Financial Derivative.   You can almost hear […]

Do you know your UBO? How US law is changing KYC for businesses

Recent years have seen the passing of serious new legislation to combat money laundering (and the various illegal activities it […]

KYC in Fintech: Tackling the 3 Biggest Challenges

Balancing technology, people and processes will be the key to getting Know Your Customer (KYC) right for the fintech sector.

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