Insurance providers need to make sure that they implement KYC processes that are both robust and offer the best possible customer experience.

We attended the 2023 Money 20/20 Europe event to learn about – and help shape – the future of CX and compliance for the financial world. We share our five key takeaways from the event.

The right blend of human talent and supportive technology can enable financial services providers to harness new capabilities, use behavioral science to improve adoption, predict consumer behavior changes, and drive continuous improvement.

Who hasn’t received a suspicious message asking them to click on some weird link to confirm their personal data? Fraud […]

Handing compliance off to a partner can be scary but it’s a win-win if you choose an experienced partner with a similar entrepreneurial drive to make business processes better, faster and cheaper.

KYB and KYC onboarding is the first interaction clients and customers have with your brand, so making sure they’re fast, smooth and seamless is important to keep customers from losing interest in your application journey.

As we enter 2023, betting is on the rise: KYC is therefore becoming a critical issue for coping with large volumes of registrations. In addition, the sector is subject to constantly evolving regulations, particularly in the context of the fight against money laundering and the financing of terrorism. Another constraint on KYC is the need to deliver a great customer experience and the best possible conversion rate. In a meeting with an expert, David Ozararat, CEO France of the SoftConstruct group, he explains how Betconstruct (Vbet.fr/Partouchesport.fr/Barrierebet.fr) has been outsourcing its KYC operations to Webhelp KYC Services since 2019.

The conflict in Ukraine has given rise to numerous assets freezing measures and increased vigilance in the screening of financial companies’ third-party databases. This is an opportunity to recall the fundamentals of AML/CFT (Anti-Money Laundering / Combating the Financing of Terrorism) screening as well as the latest contributions of digitisation in these processes.

This article was originally published as a byline by Herve Mazengod, online in Financial Derivative.   You can almost hear […]

Recent years have seen the passing of serious new legislation to combat money laundering (and the various illegal activities it […]

Balancing technology, people and processes will be the key to getting Know Your Customer (KYC) right for the fintech sector.

Could a KYC procedure have avoided ‘The Tinder Swindler’ situation? Guillaume Casterman, Director International Projects & Knowledge at Webhelp KYC Services shares how dating apps can use KYC processes to prevent fraud.

Jonathan Cowey, Webhelp’s Business Director for Regulated Services, talks us through the importance of Know Your Customer in 2022

The challenge is a familiar one: to build or develop your international marketplace, you must quickly take on tens of thousands of sellers from all countries, especially China. This involves setting up a KYC assessment process for these sellers that is effective and fully compliant. What’s the right solution? Setting up a digital platform allowing sellers’ files and their analysis in their original language to be collected, as explained by Alexandre Perrachon, Business Development Director of Webhelp KYC Services.

Knowing Your Customer (KYC) is at the heart of the challenges faced by regulated companies and financial institutions. In order to optimise the performance of a KYC remediation campaign, Guillaume Bru, Project Director at Webhelp KYC Services, recommends paying particular attention to 4 key indicators.

The purpose of KYC remediation procedures, which regulated establishments may be required to carry out, is to upgrade client data and to ensure that it is compliant. Faced with large amounts of data to process under tight deadlines, many companies choose outsourcing.