Information Security Policy

In the current digital era, information security risks are becoming more and more prevalent across the globe, impacting business strategies, visions and objectives, and in extreme cases an organisations survivability. Webhelp takes information security very seriously and takes the treating of risk as a priority.

At Webhelp we acknowledge and understand our responsibilities to ensure the safe guardianship of any information entrusted to us whether, client, supplier or other stakeholders. Failing to protect such information could potentially harm individuals’ rights, negatively impact our clients and/or Webhelp’s reputation and brand, whilst also potentially leading to regulatory sanctions and financial penalties or other forms of liabilities and losses.

The Webhelp Global Information Security Policy has been developed to ensure a robust, effective, and continuously improving Information Security Management System (ISMS) and is maintained globally by all business units, all regions, and all entities that comprise Webhelp and its related businesses. For the purpose of this document, Webhelp shall mean (i) Webhelp SAS(ii) all Affiliates(iii) wholly owned subsidiaries of Webhelp SAS.

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Privacy Policy Americas

CÓDIGO: GJ-T-R-E-001
PERSONAL DATA PROTECTION POLICY VERSIÓN: 1
EDICIÓN: 22/SEP/2020

PERSONAL DATA PROTECTION POLICY

1. OBJECTIVE

We acknowledge the importance of the security, privacy, and confidentiality of the personal information that our users, clients, suppliers, employees, and applicants provide to our Companies through the diverse communication channels available (including websites, apps, and physical documents, among others), and we are committed to their protection and proper processing in accordance with the legal regime for data protection applied to each region we operate in.

2. SCOPE

Therefore, the Policy scope is to communicate users, clients, suppliers, employees, and applicants, who own such personal information, the type of data and the purpose of the processing to make our provision of service feasible, the protection and the rights that assist them as information holders, and the procedures to exercise them.

This policy applies to all the countries where Webhelp Americas provides their services, at an internal level in all administration, management, coordination, and every processes throughout the company.

3. DEFINITIONS

  • Authorization: The expressed, informed, and prior consent from the holder to carry out the processing of their personal data.
  • Data base: An organized set of personal data that is subject to undergo processing according to the law.
  • FILES: A set of documents kept by the company where information regulated by the law is featured.
  • Personal data: Information that is linked or may be associated to one or several determinate or determinable natural individuals.
  • Sensitive data: Those that affect the holder’s intimacy or, if misused, can lead to discrimination; such as, those who reveal ethnicity or racial origin; political orientation; philosophical or religious beliefs; participation in unions, social organizations, or human rights associations; and data related to their health, sexual life, and biometric data.
  • HABEAS DATA: It is the constitutional right that all individuals have to know, update, and rectify the information that has been collected from them at data bases, and the remaining rights, liberties, and constitutional guarantees related to the collection, processing, and circulation of personal data.
  • Processing person in charge: The natural or legal person in charge of the personal data processing on behalf of the company.
  • Processing responsive person: The natural or legal person that decides upon the bases and the data processing.
  • Third party: Any natural or legal person different from the individuals that belong to Webhelp Americas Group.
  • Data holder: The natural person whose personal data undergoes processing.
  • Data transference: Data transference happens when the responsible and/or responsible person in charge of the personal data processing at Webhelp Americas sends the information or the personal data to a receptor who, at the same time, is responsible for the processing and is located in or outside the country.
  • Transmission: The personal data processing that implies the communication inside or outside the territories where Webhelp Americas offers their services, when it aims at the performing of a data processing by a person in charge of such processing on behalf of the responsible person.
  • Processing: Any operation or set of operations about personal data such as recollection, storage, usage, circulation, or elimination.

4. INITIAL CONDITIONS

N/A

5. POLICY INQUIRY

Webhelp Americas makes this policy available to all personal data holders at their corporate website, https://webhelp.com/es/.

6. WEBHELP AMÉRICAS GROUP DATA PROCESSING AND PRIVACY POLICY

6. 1. LIABILITY

Processing Responsible: The Companies
Phone number: + 57 4 444 38 20
E-mail: protecciondedatos@onelinkbpo.com

6. 1.1. AUTHORITY

Corporate Security Direction

6. 1.2. WHO ARE WE? – THE COMPANIES

COLOMBIA.

ONELINK S.A.S NIT 900964443-0, Aventura Shopping Mall, 7th Floor, Carrera 52#65-61, Medellín, Colombia.
GETCOM COLOMBIA S.A.S NIT 900596020-1, Niquía Station Shopping Mall in Bello, 6th Floor, Medellín, Colombia.
GETCOM SERVICIOS S.A.S NIT 900.733.568-1 Niquía Station Shopping Mall in Bello, 6th Floor, Medellín, Colombia.
EXPERT COLOMBIA S.A.S NIT 900801459-9, Aventura Shopping Mall, 7th Floor, Carrera 52#65-61, Medellín, Colombia.

NICARAGUA.

ONELINK NICARAGUA S.A. RUC J031000251843, Rotonda El Periodista 300 meters South, Ofiplaza El Retiro, Building # 6, 3rd Floor.
XPERTS NICARAGUA S.A. RUC J0310000301115, Rotonda Cristo Rey 150 meters West, Juan Pablo II Track.

EL SALVADOR.

GETCOM S.A. DE C.V. NIT 0614071175-002-8, Los Próceres Blvd. and Avenida infantería, Colonia José Manuel Arce, GETCOM Building, San Salvador, El Salvador.
ONELINK S.A. DE C.V. NIT 0501140514-101-9, Torre Cuscatlán Blvd. Los Próceres and Av. Albert Einstein, 7th Floor.
TETEL S.A. DE C.V. NIT 0501180614-101-1, Torre Cuscatlán Blvd. Los Próceres and Av. Albert Einstein, 7th Floor.

GUATEMALA.

ONELINK SOLUTIONS GUATEMALA S.A. NIT 90019253, 44 Calle 2-00 colonia Monte María 1 zone 12.
INVERSIONES EXPERTS GUATEMALA S.A. NIT 87451123, 44 Calle 2-00 colonia Monte María 1 zone 12.

MEXICO.

ONELINK SERVICIOS S.A DE C.V RFC: OSE180514FS7 Av 4338, jardines del Pedregral de san Ángel, Coyoacan.
ONELINK MÉXICO S.A DE C.V RFC: OME180514IG2 Av 4338, jardines del Pedregral de san Ángel, Coyoacan

6. 2. PRIVACY POLICY CONSENT AND DATA PROCESSING PURPOSES

For the purpose of this policy, “Processing” is understood as any operation or set of operations about personal data such as recollection, storage, usage, circulation, or suppression of such data.

The consent to this Privacy Policy and Personal Data Processing, according to its terms, happens when the user, client, supplier, employee, or applicant provides their personal data through any of the channels or means of communication established by THE COMPANIES.

When accepting the Privacy Policy, each one of our users, clients, suppliers, employees, or applicants, as information holders, authorize THE COMPANIES to perform the data processing in a total or partial manner; including the collecting, storage, recording, usage, circulation, processing, suppression, transmission, and transference inside the country and/or third party countries, according to the terms established at the current Privacy Policy and for the data processing purposes described in this document, especially to:

  • Use the received information aiming at the marketing of its own products and services, as well as those of third parties for which THE COMPANIES keep a business relation with, depending on the region where the processing is performed and their regulations.
  • Supply the information and personal data to the control and surveillance, administrative, police and legal, national and international authorities in virtue of a legal or regulatory requirement; and/or use or disclose this personal information and data in defense of THE COMPANIES, their clients, our websites or their users’ rights, and/or their property to detect or prevent fraud in order to prevent, detect, apprehend, or prosecute criminal offenses.
  • Allow the access to personal information and data to the auditors or third parties hired by THE COMPANIES to perform internal or external auditing processes related to the business activities carried out by the Organization.
  • Check and update the clients and users’ information and personal data in the development of the business activities carried out by the companies.
  • Hire third parties to store and/or process the personal information and data for the proper execution of contracts made with us under the internal, legal and regulatory, security and confidentiality standards to which we are obliged.
  • Transfer their information and their personal data to the new entity in control of THE COMPANIES or the business unit in case of control change from one or more of THE COMPANIES or any of the business units through merge, acquisition, bankruptcy, split, or creation. If there is a change in the person responsible for the data processing because of the control change, such situation will be informed to the personal information and data holders so they can exercise their rights according to the applicable law. The conditions in which the holders can exercise their rights will be indicated at the moment of reporting the control change.
  • Handle the personal information for the proper management of all the processes related to Human Resources within the companies as well as for sending the related information to those processes such as: promoting the verification and evaluation of applicants in the selection processes at the companies, the control and follow-up of the hiring process, the support and execution of the collective benefits derived from an employment contract.

6. 3. PERSONAL INFORMATION AND DATA WE PROCESS

6. 3.1. AS A RESPONSIBLE ENTITY

THE COMPANIES can collect personal information and data from users, suppliers, employees, and applicants. Such information may vary depending on the requirements from local authorities, technological facilities, nature of the product and/or service to provide, among others. For such purposes, we can collect the following personal information which can be stored and/or processed at servers located at computing centers, whether owned by the companies or hired from third parties, located in different countries. Based on the transparency principle, we have created a list of personal data to be processed by the companies:

  • General Data for Identification: User, client, supplier, employee, or applicant’s name, last name and date of birth, ID number, gender, marital status and/or kinship to minors or disabled people who request for our services, occupation, or profession.
  • Location Data: Home and/or personal and/or working email address, nationality or country of residence, nationality and country of residence, personal and/or working land line and mobile phone numbers, current employer and position.
  • Sensitive Data: Health, biometric data, including images, photographs, videos, voices and/or sounds, fingerprints that identify or make it possible to identify our users, clients, suppliers, employees, applicants, and/or any individual that is found or transit at any premises where THE COMPANIES have set up pieces of equipment and information, as well as movement control and surveillance in general.

The information and personal data holders will not be obliged to authorize the processing of sensitive data at any circumstance. Notwithstanding the abovementioned, in the cases the information holders supply any sensitive personal data to THE COMPANIES in order to provide the service accordingly, they must explicitly consent for THE COMPANIES to process the sensitive personal data or information as established at the current Privacy Policy.

6. 3.2. AS ENTITY IN CHARGE

In virtue of the business operation, THE COMPANIES process their clients’ data in their capacity as entities in charge and based on the regulations, policies, and contractual guidelines conveyed by them, as responsible for their consumers’ data processing, as well as the compliance of the normative dispositions related to the individuals in charge which are applicable in the corresponding territories. THE COMPANIES count on the necessary security measures to process their clients’ data properly in their role as entity in charge according to their clients’ policies, and the regulatory guidelines from every country.

The strategy regarding personal data and their processing policies are defined by the responsible areas for Government, Risk, and Compliance (GRC).

CALIFORNIA CONSUMER PRIVACY ACT (CCPA).

According to the established dispositions by the “CALIFORNIA CONSUMER PRIVACY ACT,” THE COMPANIES can store or know about personal data or information from California state residents in the USA, by serving exclusively as “Service Provider” and in accordance with the business relation and their clients’ instructions. THE COMPANIES do not collect, nor store or process California state residents’ data on their own or for their own use or benefit; moreover, THE COMPANIES do not take decisions about the way as their clients deal with or instruct how to process the holders’ personal information.

THE COMPANIES count on a scaling matrix to the area or responsible individual designated by their clients to direct the requests regarding personal data processing, including California residents’ personal information; consequently, they will refer the data holders to the established channels for the assistance in such requirements by each client.

6. 4. PERSONAL INFORMATION AND DATA PROCESSING PURPOSES

6. 4.1. GENERAL.

The collected personal information and data are used to process, confirm, comply, and provide the acquired services directly and/or with the participation from other companies or third-party product or service suppliers, promote and advertise our activities and services, conduct business transactions related to payments or charges, comply with legal procedures, fill reports or comply with the requirements from the different national and international control and surveillance administrative authorities, police or legal authorities, banking institutions and/or insurance companies for internal administrative and/or commercial purposes, including market research, audits, accounting reports, statistical analysis, billing, fraud identification, and asset laundering prevention as well as other criminal activities and other purposes indicated in this document.

The personal information and data processing, from the responsible entities and the ones in charge, is framed by the guarantee and respect of the processing principles, as defined by the applicable law. These principles are related to lawfulness, legality, liberty, transparency, consent, information, quality, restricted access and circulation, purpose, loyalty, proportionality, security, and confidentiality.

We inform clients, applicants, and users that third parties can be involved in the development of the activities performed by THE COMPANIES, including security tools suppliers for the processing of bank transactions, banking entities, insurance companies, our representatives or agents, and operators. They are also informed that such activities can be provided in countries different from the ones the service has been hired, without limiting other purposes that have been informed in this document, and within the terms and conditions that each one of the products and services from each one of our business units and/or under those third parties’ Privacy Policies.

6. 4.2. SUPPLIERS

The collected information can be used for the following purposes:

  • Carry out evaluations and the selection of potential suppliers.
  • Comply with the tax and legal aspects from government and regulatory entities.
  • Set business relations to acquire goods or services. Control and pay for the goods and services received.
  • Qualitative and quantitative evaluations of the service levels received by the suppliers
  • Communication of the policies and procedures regarding the way to do business with the suppliers.
  • Control process and accounting record of the duties acquired with the suppliers.
  • Consulting, auditing, and reviews derived from the business relation with the suppliers.
  • Any other activity necessary for the effective compliance of the business relation between the supplier and the companies.
  • Risk lists verification.
  • Financial analysis (for those suppliers in which it applies due to the purchase policy).

6. 4.3. EMPLOYEES, RETIRED PERSONNEL, AND APPLICANTS

The consent to this Privacy Policy and Personal Data Processing, according to its terms, occurs when the Candidate and/or Applicant, Collaborator hired through an employment contract, linked Third Party, Retired and/or Pensioner collaborator provides their personal data through any channel or any means established by the companies for the correct execution of the different processes and procedures by Human Resources.

As defined in this document, the collaborator and/or the third parties associated through an employment contract, that provide their own personal data and/or from data holders belonging to their family unit and/or their beneficiaries, knows and accepts that the Companies carry out a Personal Data Processing for the purposes intended in this policy by guaranteeing the transparency and compliance of the actual regulations and the Organization’s internal policies. When the Collaborator and/or third parties associated through an employment contract act through representation or stipulation in favor of another or by other, it is understood that it is performed under the principle of good faith.

When accepting this Privacy Policy, and at the moment of signing the consent at the contract signing, each one of the information Holders (including the ones from the family unit and/or beneficiaries from the Collaborator associated through an employment contract) authorizes that the Companies partially or totally perform the Processing of their personal data, including its collection, storage, usage, circulation, recording, processing, delivery, and/or national and international transference and only for the purposes hereby described.

6. 5. PERSONAL INFORMATION AND DATA PROCESSING VALIDITY

The validity of the information depends on its purpose compliance; therefore, the information provided by the users, clients, suppliers, employees, or applicants can be stored for up to ten (10) years following the date of the latest data processing for us to comply with the legal and/or contractual obligations they are responsible for especially in accounting, fiscal, and tax matters or for the time needed to deal with the dispositions applicable to any of such matters: the administrative, accounting, fiscal, legal, or historical aspects of the information or in any event as expected by the law and the provision of service.

6. 6. INFORMATION RELIABILITY

The users, clients, suppliers, employees, and applicants must provide truthful information to the COMPANIES in order to formalize the reservation and to make it feasible to provide the hired services as well as for any other services required.

THE COMPANIES assume the truthfulness of the information provided by the users, clients, suppliers, employees, and applicants and will not assume the obligation to check the reliability of the users, clients, suppliers, and applicants’ identity, nor the truthfulness, validity, sufficiency, and authenticity of the data provided by any of them. Therefore, the companies will not assume any liability for any damages of any nature resulting from the lack of truthfulness, validity, sufficiency, or authenticity of the personal information and data, including damages resulting from homonymy or identity theft.

6. 7. PERSONAL INFORMATION AND DATA PROTECTION, SECURITY, AND CONFIDENTIALITY

The personal information and data protection, security, and confidentiality of our users, clients, suppliers, employees, and applicants are of high importance to THE COMPANIES.

THE COMPANIES count on security policies, procedures, and standards which can be modified at any moment whenever they require so as the aim is to protect and preserve the integrity, confidentiality, and availability of the personal information and data, independently from the media or format it is contained in, their temporary or permanent location, or the way they have been transmitted. In that sense, we rely on security technological tools, and we implement security practices known in the industry that include: sensitive information transmission and storage through safe mechanisms such as coding, the use of safe protocols, technological components insurance, information restricted access to authorized personnel only, information backup, safe practices for software developments, among others.

Every contract signed between THE COMPANIES and third parties (contractors, external consultants, temporary collaborators, etc.) that involve the personal information and data processing of our users, clients, suppliers, employees, and applicants include a confidentiality agreement that describes their commitment to the protection, care, security, and preserve their confidentiality, integrity, and privacy.

6. 8. INFORMATION HOLDER RIGHTS

The information Holder is informed about their rights granted by the applicable laws as personal data Holder. Those rights are as follows:

  • Know, update, and rectify their information and personal data to the entity responsible for or in charge of their personal information and data processing.
  • Request proof of the authorization granted to the responsible entity in charge of the Processing except for when it is explicitly excluded as a Processing requirement.
  • Be informed by the entity responsible for or in charge of the Processing, upon prior request, about the use that has been given to the Personal information and data.
  • File complaints about infringement to the personal data protection regulation to the competent authorities as applicable.
  • Revoke the consent and/or request the elimination of the personal information and data based on the terms presented in this document.
  • Access to their personal information and data that has undergone Processing, upon prior request to The Companies, in the current regulatory terms as applicable. For more than one inquiry placed every calendar month, The Companies will charge the shipping, reproduction fees; and if given the case, the certification of documents to the requesting Holder.

6. 9. RESPONSIBLE AREA FOR PERSONAL DATA PROTECTION

Processing Responsible: Corporate Security Management.
Phone number: 57 4 444 38 20
E-mail: protecciondedatos@onelinkbpo.com

6. 10. GENERAL PROCEDURE FOR THE EXECUTION OF USERS, CLIENTS, SUPPLIERS, EMPLOYEES, AND APPLICANTS’ RIGHTS AS PERSONAL INFORMATION HOLDERS.

THE COMPANIES’ users, clients, suppliers, employees or applicants have the right to know about the details about their personal data processing and to exercise their rights as their Holders under the applicable data protection terms and as established by the current Privacy Policy.

In order to apply the previous information, the current policy defines the general procedure to exercise the information Holders’ rights, unprejudiced of the application of the specific provisions and procedures that local laws can contemplate in every territory. Given any discrepancy within the general procedure and the specific provisions and regulations contained at the local applicable laws in each territory, the specific provisions will prevail.

The Personal Data Privacy area is the one responsible for promoting and enforcing the compliance of the Personal Data Protection Program within the Organization. For this reason, the Organization has enabled specific attention channels for the petitioners to exercise their rights on Personal Data Processing, i.e. the email address protecciondedatos@onelinkbpo.com

If the request is incomplete, OneLink will ask the petitioner to fix the mistakes within five (5) days after the inquiry has been received.

The required information must be presented by the petitioner within the two (2) subsequent months to the request; if not done, it will be understood they have desisted.

The maximum time for OneLink to attend the request is fifteen (15) business days taken from the following day the request was received. If the request is not possible to be attended in that time, the petitioner will be informed about the reasons for the delay and the date they will have their request fulfilled, which cannot exceed more than eight (8) working days following the first overdue deadline.

6. 11. REQUESTS

  • The information Holder and/or who acts on their behalf must validate their Entitlement in order to avoid the loss, request, unauthorized or illegal use or access from an individual different from the Petitioner and/or someone who does not have the legal permission to act as such.
  • The Holder’s validation will be carried out by presenting a physical or digital copy of the relevant ID according to the means by which the request was placed.
  • When the request is done by a person different from the holder, the Third party must validate their identity or mandate in the proper way to act on their behalf by sending the supporting documents.
  • The request to exercise any of the aforementioned rights must be presented by a physical and/or digital written document through any of the channels enabled by the Organization and that have been identified in the current Privacy Policy for that purpose.
  • The request to exercise any of the aforementioned rights must contain at least the following information:
    • Petitioner’s name, their representative, and/or the person that exercises the right under their name.
    • Concrete, precise, and justified request of the required right.
    • Physical and/or electronic addresses for notifications.
    • Petitioner’s signature according to the means by which the request was placed.
  • The request will be managed by the area and/or delegate in charge of personal data protection within the organization only when the Ownership is accredited, and it complies with all the aforementioned requirements.

6. 12. CLAIMS

  • The information Holder and/or who acts on their behalf must validate their Entitlement in order to avoid the loss, request, unauthorized or illegal use or access from an individual different from the Petitioner and/or someone who does not have the legal permission to act as such.
  • The Holder’s validation will be carried out by presenting a physical or digital copy of the relevant ID according to the means by which the request was placed.
  • When the request is done by a person different from the holder, the Third party must validate their identity or mandate in the proper way to act on their behalf by sending the supporting documents.
  • The request to exercise any of the aforementioned rights must be presented by a physical and/or digital written document through any of the channels enabled by the Organization and that have been identified in the current Privacy Policy for that purpose.
  • The request to exercise any of the aforementioned rights must contain at least the following information:
    • Petitioner’s name, their representative, and/or the person that exercises the right under their name.
    • Concrete, precise, and justified request of the required right.
    • Physical and/or electronic addresses for notifications.
    • Required documentation to support the request (if it applies).
    • Petitioner’s signature according to the means by which the request was placed.
  • The request will be managed by the area and/or delegate in charge of personal data protection within the organization only when the Ownership is accredited, and it complies with all the aforementioned requirements.

6. 13. PRIVACY POLICY MODIFICATIONS

We, THE COMPANIES, reserve the right to exercise modifications or updates to this Privacy Policy at any moment for legal developments, internal policies, or new requirements for the provision or offer of their services or products.

These modifications will be available to the public through the following media: visible advertisements in their premises or in our websites, Smartphone applications, or electronic kiosks (Privacy Notice) or via the last provided email address.

Subject to the applicable laws, the Spanish version of this Privacy Policy will prevail above any other version disclosed in another language. In the event of any inconsistency between this Privacy Policy in its Spanish version or any translation to any other language, the Spanish version will prevail.

6. 14. VALIDITY

This General Privacy Policy becomes effective from the day it is published.

7. REFERENCE DOCUMENTS

  • Statutory Law 1581 of 2012 – Personal Data Protection Law in Colombia.
  • External Possession of Personal Data Protection Federal Law (LFPDPPP in Spanish) in Mexico.
  • Law 787 of 2012 – Personal Data Protection Law Nicaragua.
  • General Data Protection Regulation EU 2016/679
  • California Consumer Protection Act (CCPA)
  • Additional acts, laws, or regulations that modify or add them.


Webhelp Recruitment Privacy Policy

Webhelp Recruitment Privacy Policy

At Webhelp, we believe that protecting Personal data is not only a matter of security or compliance with a particular legal framework but is a matter of individual and organisational commitment. Disclosing and sharing Webhelp standards within the recruitment process through this Recruitment Privacy Policy (hereinafter, the “Privacy Policy”) is of the utmost importance regarding the Data Subjects’ legitimate expectations about how their Personal Data is processed.

This Webhelp Recruitment Privacy Policy is part of the Webhelp’s Privacy Policy. In case of contradiction, the Webhelp’s Privacy Policy’s measures shall prevail.

1. General principle
Any Personal Data shared with Webhelp when applying for a position will only be collected for our recruitment process and will only be used for this purpose. We may need to share your Personal Data, such as your Identification data, life related data or any other information you will provide us. Such Personal Data may be shared with our clients and/or with other entities of the Webhelp group. In such case, any transfer will be made under strict binding corporate agreements, including EU standards clause or Binding Corporate Rules. Such documents are available on request. For some particular positions, we may need to carry out automated decision-making.

You have the right to access to your data, to lodge a complaint with a supervisory authority or to request rectification, erasure of personal data, restriction of processing concerning you, to object to processing as well as the right to data portability. In any case, you can contact our Data Protection Officer.

2. Personal data we may acquire from you
We may collect and process the following Personal Data:

Information you give us by completing forms or surveys on our Website webhelp.com. We may also collect information when you let us know about an issue on our Website. Quotes under these forms are here to remind you about your rights on your Personal Data, as stated hereinafter.
If you contact us, we may keep a report of this correspondence and we may record our communications for quality and training’s purposes.
Details about your visits on our website -including your browsing Data, your path, your browsing language, your localisation Data or other communication’s information- and the resources you have access to.

3. How long will we store your personal data?
We will retain all data related to your application for two years unless (1) it becomes clear that an offer of employment will not be made, or unless (2) you instruct us differently.

We will store connection Data we collect from your visit (cookies) to our website for 13 months, except for Data that have been anonymised in accordance with applicable legislation.

4. Why do we collect your personal data?
Any Personal Data shared with Webhelp when applying for a position will only be collected for our recruitment process and will only be used for this purpose.

When using our Website, the collection of your Data helps to make our website as efficient as possible and allows you to access the interactive functions of the website. Such as to :

Estimate our audience’s size and the way they use our Website.
Store information about your preferences and therefore personalise our Website depending on your personal interests.
Improve your searches.
Recognise you when you return to our Website.
Maximise professional information and share with you information about our latest opportunities corresponding to your profile, as long as you gave your consent to receive such information. We may also use your Data to inform you about changes and developments of our service.
When you share Personal Data of another person with us, you confirm that they provided their consent for you to act on their behalf and that they were informed about our identity and the purposes of their Data processing.

5. How do we collect your personal data?
In addition to the elements mentioned in our Website Privacy Policy, Recruitment process will require Webhelp to collect data when such data is shared with us.

This an happen when you share it directly with us or when third party provide us information about you. This can happen for example when you send provide us you CV, interviews or when we take references.

6. Cookies policy
We can get information about your general use of the Internet by using cookies (a small file stored on your device’s hard drive). Cookies help us improve our Website and provide a more personalised and improved experience. For this purpose, we have implemented technical measures enabling us to collect your Data through your IP address and cookies. That is why we can gather your information, such as your IP address, your browser or your operating system for the administration of the system, the improvement of our Website and to make reports (for example through aggregated information). We take all the useful cautions to share only statistical Data about actions and browsing behaviours of our users that do not enable an individual’s identification.

If you would like to remove cookies, please go your browsing’s instructions to localise the file or the folder where Data is stored.

You can refuse to accept cookies by activating the parameter enabling you to refuse cookies’ installation. However, if you choose this parameter, some parts of our Website might not be accessible to you. If you do not adjust your browser’s parameters so that it refuses cookies, our system will send cookies when you connect to our Website.

We also have links to social networking such as, but not limited to Twitter, Facebook and LinkedIn. These are third party websites, we shall not be held responsible of the Data they collect. We invite you to read more about their Privacy Policy :

Twitter
LinkedIn
Facebook

7. Sharing personal data with third parties
In order to provide you with the best recruitment process, we sometimes need to share your Data within the Webhelp group. In some cases, we can share your Data with third parties, especially with our technical or HR partners and sometimes with our clients. We will share your Data only with partners demonstrating sufficient guarantees regarding the implementation of appropriate technical and organisational measures to respect your rights and keep your Data safe.

Subject to your previous agreement, we will sometimes share your contact details so that you receive information’s message about latest positions likely to interest you from our partners. These messages can take the shape of a mail, a phone call, a fax, an email or some other electronic messaging services. By providing your fax or phone number or your email address, you accept to be reached through these methods for the purposes to which you specifically gave your consent. If you do not want to receive any information from us, please click here.

We may share your Data with third parties (1) In case of selling or purchase of one of our entities (2) If we or all of our assets are acquired by a third party (3) If we have to divulgate or share your contact details in case of any legal obligation (4) To protect our rights, property and safety or our users (5) In case of information’s exchange with other companies and organisations for the purpose of preventing fraud.

8. Where do we store your personal data and how do we protect it?
Any information you provide us is stored on our secure servers. Your Personal Data is stored in the European Economic Space but can also be transferred or stored in a place out of the European Economic Space or within the Webhelp group. It can be processed by people out of the European Economic Space working for us or for one of our providers and partners. By consenting to give your data, you agree to this transfer (that can include transfers to countries where the legislation is less protective than it is in the European Economic Space), this storage or this processing. We take all reasonable measures to insure that your Data is being processed in a secure way and in accordance with this Privacy Policy.

Unfortunately, sending information on the Internet is never completely secure. Although we do our best to protect your contact details, we cannot guarantee the security of the Data delivered on our Website. As soon as we receive your details, we use strict proceedings and safety measures to prevent any illegal access to your Data.

9. Your rights
At Webhelp, we are committed to upholding the rights granted by Data Protection law. The information below will enable you to carry out your rights. You can make a request through all the means indicated in the contact section or by using our online form.

Right to access your Personal Data: You have the right to be informed about whether your Personal Data is being processed by Webhelp or its partners. If this is the case, we will explain how these partners use your Data and we will let you know about the purposes of the processing, what kind of Data is being processed, to whom and where your Data is being shared, for how long it is stored and if your Data is being subject to an automated individual decision-making. You can also ask us to provide a duplicate of your Data, this could lead to reasonable fees payment based on the potential administrative cost we could have. These fees will not be enforced if we share your Data through your right to data portability.
Right to rectification: Having accurate Data is essential to us. That is why we will rectify your inaccurate Data in the shortest timescale possible.
Right to erasure (« right to be forgotten”): Apart from where there are opposing measures, we will erase your Data in order to comply with our legal obligations, especially when your Data is no longer required, or when you request deletion.
Right to restriction of processing: You can ask Webhelp to restrict your Personal Data processing if you consider that your Personal Data is inaccurate or if you ask us for the erasure of your Personal Data. Moreover, you can ask us to restrict processing if you have the right to object to this processing.
Right to portability: You can receive your Personal Data in a structured, commonly used and machine readable format as long as the processing is carried out by automated means. When technically possible, you can have your Personal Data directly transmitted to another controller.
Right to object: In some circumstances and on grounds relating to your particular situation, you have the right to object to processing of your Personal Data. When you make this request and that it complies with law, we will not process your Data unless we demonstrate that it is necessary for the performance of a task carried out in the public interest that would prevail on your fundamental rights. We can also process your Personal Data if it is necessary to noticing, exercise or defence of legal rights. If you do not want to receive opportunities from us, please click here.
Right to lodge a complaint: If you think that Webhelp does not respect this Privacy Policy or that your rights granted by law are not rightly ensured by Webhelp, you have the right to lodge a complaint to a Data Protection Authority. In all cases, do not hesitate to contact our Data Protection Officer at the following address: privacy@webhelp.com.
Finally, we will take all reasonable measures to notify to every recipient of Personal Data every rectification or erasure or this Personal Data or every restriction of processing, unless such a notification turns out to be impossible or demands disproportionate efforts.

10. Changes linked to our privacy policy
Any major change that we will make in this Webhelp Recruitment Privacy Policy in the future will be posted on this page. If this change turns to be substantial, we commit to inform you about it as soon as possible by using reasonable means.

10. Governing legislation
Unless otherwise required by any applicable law, any difficulty, claim or litigation generated by or in relation with the present terms and conditions shall be settled according to French laws. French jurisdictions are fully and solely competent to hear of any legal dispute rising out of these terms and conditions.

11. Contact
If you have any questions about this privacy policy and how we use your personal data, please contact us at the following email address: privacy@webhelp.com.

Or write to our Data Protection Officer at the following address:

Group Data Protection Officer
Legal and Compliance Department
161 rue de Courcelles
75017 – PARIS
FRANCE


Website Privacy Policy

At Webhelp, we believe that protecting Personal data is not only a matter of security or compliance with a particular legal framework but is a matter of individual and organisational commitment. Disclosing and sharing Webhelp standards through this Privacy Policy (hereinafter, the “Privacy Policy”) is of the utmost importance regarding the Data Subjects’ legitimate expectations about their Personal Data is processed.

This website Privacy Policy is part of the Webhelp’s Privacy Policy. In case of contradiction, the Webhelp’s Privacy Policy’s measures shall prevail.

This website Privacy Policy is the basis of all Data processing we will perform with the Personal Data you provide to us through this website https://webhelp.com and its domains and all the URL addresses that could replace it in the future (hereinafter the “Website”), as well as all the searches you make on this website and/or every use of the Website by any operator connected to the Website (hereinafter the “User”).

1. Personal data we may acquire from you
We may collect and process the following Personal Data:

Information you give us by completing forms or surveys on our Website www.webhelp.com. We may also collect information when you let us know about an issue on our Website. Quotes under these forms are here to remind you about your rights on your Personal Data, as stated hereinafter. You can change your mind at any time by clicking the unsuscribe link in the footer of any email you receive from us.

If you contact us, we may keep a report of this correspondence and we may record our communications for quality and training’s purposes.

Details about your visits on our website -including your browsing Data, your path, your browsing language, your localisation Data or other communication’s information- and the resources you have access to.

2. How long will we store your data?
We will store Data we collect from your visit to our website for 13 months, except for Data that have been anonymised in accordance with applicable legislation.

However, in some situations we may store your Data for longer periods, including (i) as long as your account is open and until its closure (ii) during the duration stated in the services’ agreement between you and Webhelp.

3. Why do we collect your personal data?
Your Data enables us to make sure that our Website is the most efficient possible and to allow you to take part to the interactive functions of the Website. Such as to:

Estimate our audience’s size and the way they use our Website;
Store information about your preferences and therefore personalise our Website depending on your personal interests;
Improve your searches and our Website;
Recognise you when you return to our Website;
Maximise commercial information and share with you information about our products and services corresponding to your personal interests, as long as you gave your consent to receive such information. In certain circumstances, your Data allows us to fulfill our obligations in relation to a contract between us and you. (for example, executing an order or service, sending documentation, etc. We may also use your Data to inform you about changes and developments of our service.
When you share Personal Data of another person with us, you confirm that they provided their consent for you to act on their behalf and that they were informed about our identity and the purposes of their Data processing.

4. How do we collect your data?
In addition to the elements mentioned in paragraph 1 – Data that we may acquire from you- we have implemented technical measures enabling us to collect your Data through your IP address and cookies. That is why we can gather your information, such as your IP address, your browser or your operating system for the administration of the system, the improvement of our Website and to make reports (for example through aggregated information). We take all the useful cautions to share only statistical Data about actions and browsing behaviours of our Users that do not enable an individual’s identification.

5. Cookies policy
For the same reason, we can get information about your general use of the Internet by using cookies (a small file stored on your device’s hard drive). Cookies help us improve our Website and provide a more personalised and improved service.

If you would like to remove cookies, please go your browsing’s instructions to localise the file or the folder where Data is stored.

You can refuse to accept cookies by activating the parameter enabling you to refuse cookies’ installation. However, if you choose this parameter, some parts of our Website might not be accessible to you. If you do not adjust your browser’s parameters so that it refuses cookies, our system will send cookies when you connect to our Website.

We also have links to social networking such as Twitter, Facebook and LinkedIn. These are third party websites, we shall not be held responsible of the Data they collect.

We invite you to read more about their Privacy Policy :

Twitter
LinkedIn
Facebook

6. Sharing personal data with third parties
In order to provide you with the best service, we sometimes need to share your Data within the Webhelp group. In some cases, we can share your Data with third parties, especially with our technical or commercial partners. We will share your Data only with partners demonstrating sufficient guarantees regarding the implementation of appropriate technical and organisational measures to respect your rights and keep your Data safe.

Subject to your previous agreement, we will sometimes share your contact details so that you receive information’s message about services and products likely to interest you from our partners. These messages can take the shape of a mail, a phone call, a fax, an email or some other electronic messaging services. By providing your fax or phone number or your email address, you accept to be reached through these methods for the purposes to which you specifically gave your consent. If you do not want to receive any marketing information from us, please click here.

We may share your Data with third parties :

In case of selling or purchase of one of our entities or goods, we can share your contact details to the potential seller or purchaser of these entity or goods ;
If we or all of our goods are acquired by a third party, all the contact details we store will be therefore transferred ;
If we have to divulgate or share your contact details in case of any legal obligation ;
To protect our rights, property and safety or our consumers ;
In case of information’s exchange with other companies and organisations for the purpose of preventing fraud and reducing the credit risk.

7. Where do we store your personal data and how do we protect it?
Any information you provide us is stored on our secure servers. Your Personal Data is stored in the United Kingdom but can also be transferred or stored in a place out of the European Economic Space or within the Webhelp group. It can be processed by people out of the European Economic Space working for us or for one of our providers and partners. By consenting to give your contact details, you agree to this transfer (that can include transfers to countries where the legislation is less protective than it is in the European Union), this storage or this processing. We take all reasonable measures to insure that your Data is being processed in a secure way and in accordance with this Privacy Policy.

Unfortunately, sending information on the Internet is never completely secure. Although we do our best to protect your contact details, we cannot guarantee the security of the Data delivered on our Website; sending this is at your own risk. As soon as we receive your details, we use strict proceedings and safety measures to prevent any illegal access to your Data.

8. Your rights
At Webhelp, we are committed to upholding the rights granted by Data Protection law. The information below will enable you to carry out your rights. You can make a request through all the means indicated in the contact section or by using our online form.

Right to access your Personal Data – You have the right to be informed about whether your Personal Data is being processed by Webhelp or its partners. If this is the case, we will explain how these partners use your Data and we will let you know about the purposes of the processing, what kind of Data is being processed, to whom and where your Data is being shared, for how long it is stored and if your Data is being subject to an automated individual decision-making. You can also ask us to provide a duplicate of your Data, this could lead to reasonable fees payment based on the potential administrative cost we could have. These fees will not be enforced if we share your Data through your right to data portability.

Right to rectification – Having accurate Data is essential to us. That is why we will rectify your inaccurate Data in the shortest timescale possible.

Right to erasure (“right to be forgotten”) – Apart from where there are opposing measures, we will erase your Data in order to comply with our legal obligations, especially when your Data is no longer required, or when you request deletion.

Right to restriction of processing – You can ask Webhelp to restrict your Personal Data processing if you consider that your Personal Data is inaccurate or if you ask us for the erasure of your Personal Data. Moreover, you can ask us to restrict processing if you have the right to object to this processing.

Right to portability – You can receive your Personal Data in a structured, commonly used and machine readable format as long as the processing is carried out by automated means. When technically possible, you can have your Personal Data directly transmitted to another controller.

Right to object – In some circumstances and on grounds relating to your particular situation, you have the right to object to processing of your Personal Data. When you make this request and that it complies with law, we will not process your Data unless we demonstrate that it is necessary for the performance of a task carried out in the public interest that would prevail on your fundamental rights. We can also process your Personal Data if it is necessary to noticing, exercise or defence of legal rights.

If you do not want to receive marketing information from us, click here.

Right to lodge a complaint – If you think that Webhelp does not respect this Website Privacy Policy or that your rights granted by law are not rightly ensured by Webhelp, you have the right to lodge a complaint to a Data Protection Authority. In all cases, do not hesitate to contact our Data Protection Officer at the following address: privacy@webhelp.com

Finally, we will take all reasonable measures to notify to every recipient of Personal Data every rectification or erasure or this Personal Data or every restriction of processing, unless such a notification turns out to be impossible or demands disproportionate efforts.

9. Changes linked to our website privacy policy
Any change that we will make in this Privacy Policy in the future will be posted on this page. If this change turns to be substantial, we commit to inform you about it as soon as possible by using reasonable means.

10. Contact
If you have any questions about this privacy policy and how we use your personal data, please contact us at the following email address: privacy@webhelp.com.

Or write to our Data Protection Officer at the following address:

Group Data Protection Officer
Legal and Compliance Department
161 rue de Courcelles
75017 – PARIS
FRANCE


Website Terms & Conditions

Terms and conditions and legal mentions

The hereby Terms and Conditions apply to the website available at the address www.webhelp.com or any other URL address, area or subarea which might be used to host the website later on (hereafter the “Website”), as well as to any research made on the aforesaid Website, and/or any use by the visitor accessing the Website (hereafter the “User”). Any consultation, use or transmission of the Website shall imply User acceptance without reservation of Terms and Conditions hereafter defined.
If you have any question or complaint, you can contact Webhelp here.

1. Intellectual property rights

The Website is processed by Webhelp SAS (hereafter “Webhelp”). Webhelp is the owner or rightful licensee of any components and contents protected by intellectual property rights and available on the Website. Data base, components, contents presentation and all the elements (texts, visuals, photographs, videos, database, etc.), trademarks, logos and area names, which appear on the Website included, are Webhelp property, and where appropriate the property of its partners, and are protected by intellectual property governing laws. The User is granted access to the Website and the pages in accordance with the proposed navigation. All the rights which are not expressly conceded by Webhelp are deemed to be reserved.

No element incorporated in the Website shall be either partly or fully copied, reproduced, extracted from, modified, reedited, charged, denatured, transferred, displayed or distributed, on any support, without Webhelp prior written consent and shall be in compliance with the intellectual property rights and of any other right mentioned. Any unauthorised reproduction of any element of the Website, as well as any unauthorised extraction of data from the Website or from Website database is forbidden and may lead to judicial legal proceedings for counterfeit, unfair competition and damage to image among others.

Where the use of Website elements is authorised through these Terms and Conditions and provided that the source and parenthood of such element is systematically mentioned, such a use should not end up to a denaturation, deterioration, modification, alteration in any manner as the case may be. Where applicable the following mention has to be visible on any authorised copy of any Website component: “Copyright 2018 – Webhelp all rights reserved” followed by a lien redirecting to https://webhelp.com.

2. Hypertext links

Webhelp has no control over third-party website. The existence of hypertext link between the Website and a third-party website does not result in Webhelp giving any kind of guaranties or exercising any kind of responsibility over the content or usage which may be performed on this website. Webhelp shall in any case be separately or jointly held liable with the third-party website publisher whose hypertext links redirect to the Website or to which Website directs to through a hypertext link. More specifically Webhelp shall not be held liable of a third-party website content reachable from a Website page or third-party websites which redirect to a page of the Website through a hypertext link.

Webhelp will make its best to remove Hypertext links pointing to any inappropriate content that you would notify us.

3. Personal data protection

For any additional information regarding Personal Data, cookies used by the Website and Users rights, the User may refer to the section “Website Privacy Policy” or “Webhelp Recruitment Privacy Policy”.

4. Liability

Unless required by any mandatory legal provision, the website is provided on an “as is” and “as available” basis. Webhelp makes, and user receives, in connection with the use of the Website no other warranty, express or implied, including without limitation, the implied warranties of merchantability, of fitness for a particular purpose, or non-infringement. Webhelp do not promise that the Website, or any content service or feature, including any information and documents downloaded by you are free of error or defects, or that the aforementioned will be corrected. The above exoneration can be completed by any provision of the Terms and Conditions.

Unless contradicted by any mandatory legal provision, Webhelp disclaims any and all liability for any damage directly or indirectly suffered by the User or any third party, in connection with or related to the use of any component and content of this Website. Webhelp shall not be held liable for any direct or indirect damage, material or immaterial damage such as, but not limited to loss of profit, loss of chance, loss customer, loss of data, loss of image and / or immaterial damage suffered by the User.

5. Website availability

Even though Webhelp has taken all the necessary steps to ensure the reliability of the information, services, software or products contained on the Site, it cannot be held liable for errors, omissions, viruses or results that could be obtained by misuse of these. Webhelp is actually held only by a simple obligation of means.

The User declares and guarantees that they know the characteristics and the constraints of the Internet and in particular that the transmission of data and information on the Internet only enjoys a relative technical reliability, these circulating on heterogeneous networks with different technical characteristics and capabilities that disrupt access or make it impossible at certain times.

Webhelp strives to keep the Website accessible 24/7, but is under no obligation to do so and therefore provides no guarantee of availability or permanent accessibility or performance. Webhelp and / or its suppliers may / may also interrupt their access, notably for reasons of maintenance and upgrading of the Site or its hosting infrastructure, or any other legitimate reason for Webhelp. Webhelp is in any case responsible for these interruptions and the consequences that may result for the User or any third party. It is also recalled that Webhelp may terminate or modify the characteristics of the Website at any time and without notice.

6. Contents

The User shall be the author or have secured the rights of any content published on the Website being reminded that (i) any publication on the Website equals authorization for Webhelp to reproduce and represent such a content and (ii) the User remains the only responsible for the content.

In any event, the User is the only responsible of the contents he/she would be able to publish on the Website. Therefore, Webhelp rejects any liability regarding words and remarks that could be published on our Website. In particular, the User restrains from holding any unlawful, insulting, defamatory, xenophobic, discriminatory or obscene words as well as harming Privacy, Intellectual Property and rights relating to the personality. Webhelp reserves the right to remove any unlawful words without any notice or damages, without prejudice to any lawsuit against the author of such words. The User guarantees and hold Webhelp non-liable for any complaint, lawsuit or condemnation linked to data and content published by the User on the Website

In any case Webhelp shall be held liable for any loss, deterioration or corruption of User’s Data linked to his/her contribution to the Website. Any information or advice from Webhelp shall not be seen as a guarantee and shall not have any contractual value.

Besides, the User commits to publish contents that are neither malicious nor likely to harm the Website or its hosting infrastructure. Webhelp and/or its processor reserve the faculty to erase without prior notice or damage any content published by a User and harming or likely to harm the good working of the Website, without prejudice to potential lawsuits.

7. Security

Webhelp makes its best efforts to ensure the Website’s security in accordance with applicable rules within the industry. However, the User is aware of the risks inherent to the use of electronic communications and especially the risks linked to the Data delivery on the Internet. In a more general way, it is the User’s duty to implement all the usual protections linked to browsing. Therefore, Webhelp will not guarantee anything in that case.

In any case, the User restrains from any reverse engineering or de-compiling attempt of any part of the website, from any fraudulent intrusion or attempt to fraudulent intrusion within the service system hosting the Website as well as in the software enabling its working; from any breach of trust, theft, erasure, misappropriation or non-authorised modification of the Website’s technical Data, subject to prosecution.

8. Governing legislation

Unless otherwise required by any applicable law, any difficulty, claim or litigation generated by or in relation with the present terms and conditions shall be settled according to French laws. French jurisdictions are fully and solely competent to hear of any legal dispute rising out of these terms and conditions.

9. Legal notices

Website’s publisher:

WEBHELP SAS
Registration number: 431977370
161, rue de Courcelles
75017 Paris
+33 1 44 40 33 40
contact@fr.webhelp.com

Web host: