Personalization can be the travel industry’s secret weapon in attracting and retaining traveling customers. How many of us remember these […]
Webhelp and The Sandbox Win Top Corporate Partnership At the 2022 European Metaverse Awards
Eliana Angelova, Managing Director for the Travel, Leisure and Hi-Tech sectors, looks at how we can blend human interactions with technology and AI through multilingual customer support.
Santiago Rossi, Operations VP, looks at the role automation can play in improving customer experience for the travel industry.
After speaking at TrustCon, Co-CEO of Digital Content Services, Paul Danter, shares 5 common myths about trust and safety.
Francesca Zanisi, Group Chief People Officer, explores why WFH can be a huge boost for recruitment and retention of the best talent, as well as a way to manage risk and cost in your business.
Four distinct pillars are essential to an efficient, impactful, and profitable digital dealership — people, processes, technology, and insights. Let’s look at these pillars in more depth, starting with the most important: people.
There’s a global skills shortage across plenty of sectors in 2022, but arguably nowhere is it more acute than in […]