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635 Articles and Podcasts
Moderating User Generated Content

User-generated content is the very definition of a double-edged sword. On the one hand, it helps brands extend their reach […]

How To Build Your Own Content Moderation Team

Building a content moderation team Your online platform will pay a high price for hosting problematic user-generated content—even inadvertently. Customers […]

Outsourcing Content Moderation

An online platform that hosts illegal or problematic content and does nothing about it will take a big reputational hit. […]

B2B Sales: 5 things every sales team should know to succeed with ABM

When you convert a prospect company from lead to customer, they can become one of your most profitable, meaningful and long-lasting customer relationships, and a huge vehicle for growth.

The Metaverse Vs. The Hype: How will it change the world of work?
In our blog series so far we’ve looked at what the metaverse is (and what it isn’t), the potential for [...]
The Metaverse Vs The Hype: What do brands need to know?

In the third blog in our series, Sandrine Asseraf, Group Managing Director Americas and ESG, is looking at how businesses can position themselves to be ready for the metaverse. She also looks at brands already staking their claim and what you can learn from them.

Webhelp Achieves the ‘Gold Standard’ For Data Processing

We believe in actions not words. Webhelp are one of only 16 companies in the world which have achieved Binding Corporate Rules deemed ‘The Gold Standard’ for data processing.

The Metaverse Vs The Hype: What’s really in it for consumers?

In this second blog in our 6-part series, we’re looking what the metaverse could mean for consumers. Pascal Iakovou, Head of Social Media at Netino by Webhelp, examines how we already behave in metaversal spaces, and how the metaverse could change the way we do CX.

How outsourcing CX could unlock the four-day week
Dave Pattman, Customer Experience Managing Director for Gobeyond Partners, part of the Webhelp Group, discusses the challenges and opportunities presented by [...]
The ultimate guide to content moderation

The ultimate guide to content moderation Many of the very best things to be found online are user-generated. And so […]