Delivering seamless, multilingual experiences is pretty challenging, especially when focusing on growth. Apply the right strategy so you can ensure your CX resonates wherever you choose to expand.

Generative AI presents a huge opportunity to narrow—and even prevent—the customer journey execution gap, addressing your customers’ immediate needs and demands while providing the satisfying experiences they have come to expect

While insurers are getting squeezed by new regulations & competitors, outsourcing insurance services like Customer Experience can protect profits and create agility to fight back.

When brands expand into new markets, inconsistent CX quality is often inevitable. Find out the best practices

As anyone who has ever booked a holiday knows, the art of a successful holiday often begins with planning ahead. […]

Embracing a CX approach based on appreciation and respect for your global customers can lead to sustained growth in an ever-diversifying market.

When attending Gamescom 2023, the world’s biggest games event in Cologne, Germany, Concentrix + Webhelp organized a Player Experience Executive […]

In this latest in our series on marketplaces, we’re looking at the catalyst that marketplaces have been in the circular […]

Nearly a decade in the making and some 25 years since the last major piece of EU digital legislation, the […]

The risks and rewards of building trust into your platform have never been greater. The global projected market size of […]

Concentrix + Webhelp recently hosted a webinar on global consumer trends in retail and their impact on customer experience. We […]

The rapid emergence of online marketplaces is continuing to reshape the retail industry. In this article Christophe de Sahb, our […]

gamescom, the world’s biggest games event in Cologne, Germany, took place from August 23 to 27, attracting a stunning 320,000 […]

Retail is on the precipice of a global paradigm shift powered by the accelerated capabilities of disruptive technology. The sheer […]

Whilst looking at the touchpoints in a journey is critical, it cannot tell the whole story. Your customer journey map should show the capabilities deployed by the organization prior, during, and after the touchpoints.

In case you haven’t heard, artificial intelligence (AI) has rapidly evolved into a disruptive game-changer, transforming entire industries and reshaping […]

Player experience in the world of video games is no longer just about the game itself. It refers to the […]

If customers could decide the future of retail, what would they choose? The convenience of online shopping? Or the tactile, […]

A ‘digital native’ company, often referred to as a ‘born-digital’ company, is an organization that starts and operates primarily or […]

Embracing a CX approach based on appreciation and respect for your global customers can lead to sustained growth in an ever-diversifying market.