Embracing a CX approach based on appreciation and respect for your global customers can lead to sustained growth in an ever-diversifying market.

An intriguing trend is forcing retail businesses to rethink their approach to customer experience (CX): the customer journey execution gap. […]

Customers have higher expectations than ever for retailers – particularly online. An overwhelming 79%of consumers across 17 countries believe retailers […]

There is a gap growing between customer expectations and the customer experience that they receive – and retailers are in […]

In recent years, sustainability has become a critical, pressing demand for retailers, as eco-conscious shoppers expect brands to practice environmental […]

As the impacts of the pandemic, the cost-of-living surge, and the war in Ukraine continue, consumers worldwide are under pressure […]

In the fast-paced, dynamic landscape of video games, player support has evolved from a cost center into a strategic element […]

In the dynamic world of video games, delivering a captivating and immersive player experience is crucial to the success of […]

Whilst looking at the touchpoints in a journey is critical, it cannot tell the whole story. Your customer journey map should show the capabilities deployed by the organization prior, during, and after the touchpoints.

Whilst looking at the touchpoints in a journey is critical, it cannot tell the whole story. Your customer journey map should show the capabilities deployed by the organization prior, during, and after the touchpoints.

Whilst looking at the touchpoints in a journey is critical, it cannot tell the whole story. Your customer journey map should show the capabilities deployed by the organization prior, during, and after the touchpoints.

Whilst looking at the touchpoints in a journey is critical, it cannot tell the whole story. Your customer journey map should show the capabilities deployed by the organization prior, during, and after the touchpoints.

The negative effects of inadequate player support can be detrimental to both players and gaming companies. Investing will help to ensure a positive player experience, foster player satisfaction, and build a strong and loyal player base.

Customer journey mapping is critically important and can drive a transformation program to success by helping to understand exactly how customers are behaving.

Whilst looking at the touchpoints in a journey is critical, it cannot tell the whole story. Your customer journey map should show the capabilities deployed by the organization prior, during, and after the touchpoints.

Manage and understand your customer expectations and then explicitly consider the actions that will influence future loyalty and advocacy if you want to successfully manage your future customer journeys.

Webhelp has celebrated the state-of-the-art refurbishment of the Larbert site in Central Business Park by hosting an event attended by guests from across the local community.

In this article our Global Wellbeing Director, Kristaps Bekis, focuses on the five main fails we see organizations make when trying to manage their employees’ wellbeing. What are the biggest mistakes companies in the Trust & Safety industry make – and what can we learn from them?

AI offers a great opportunity to automate many different business processes. It will affect every company in every industry, but for the majority of human-centered processes, people are the most valuable asset your business can possess.

A blend of human moderators and AI on the frontline is essential for a strong solution that can cope with the volume of online content that needs to be checked.