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668 Articles and Podcasts
How to design for the whole customer journey

The end-to-end customer experience can be the difference between a good product or service, and an exceptional one.

How companies can take impact sourcing to the next level

Impact Sourcing programs can help companies on their journey to creating a more diverse, equitable and inclusive workplace.

H&M and Webhelp finalize acquisition of H&M’s Nuremberg customer service center

Webhelp doubles number of people in Nuremberg with the addition of 500 H&M customer support employees Paris, FRANCE – 1 […]

Webhelp Given Top Ratings in Customer Experience Globally by Everest Group

Webhelp named Major Contender in first assessment for the Americas, Major Contender & Star Performer in APAC, and Leader in […]

Webhelp lifts 4 awards at the ECCCSAs in London

Webhelp lifts 4 awards at the European Contact Centre & Customer Service Awards (ECCCSA) including Gold for Best Pan European Contact Center with Unilever

How the travel industry can level-up with personalization (and unlock its possibilities)

Personalization can be the travel industry’s secret weapon in attracting and retaining traveling customers. How many of us remember these […]

Webhelp and The Sandbox win Top Corporate Partnership award

Webhelp and The Sandbox Win Top Corporate Partnership At the 2022 European Metaverse Awards

How to speak their language: Changing the game in multilingual CX

Eliana Angelova, Managing Director for the Travel, Leisure and Hi-Tech sectors, looks at how we can blend human interactions with technology and AI through multilingual customer support.

Why (and how) CX automation can be a game-changer for the travel industry

Santiago Rossi, Operations VP, looks at the role automation can play in improving customer experience for the travel industry.

TrustCon 2022: busting 5 common myths about trust and safety

After speaking at TrustCon, Co-CEO of Digital Content Services, Paul Danter, shares 5 common myths about trust and safety.

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