642 Articles and Podcasts
Webhelp expands operations in Mason, Ohio, providing career opportunities to the local community

Mason, Ohio, USA – April 5, 2022 – Webhelp, a leading global customer experience, and business solutions provider, is expanding […]

BNPL can be adapted to B2B… but with some caveats!
SHAREBuy Now Pay Later (BNPL) has of course become a convenient option for B2C, but its implementation in a B2B [...]
The Changing Role Of Technology In Customer Experience
SHARETechnology is a fundamental pillar of customer service design in today’s modern CX environment. It’s impossible to imagine a customer [...]
Accessing CX Talent In the Modern Work Environment
SHAREModern customer service solutions need flexibility and scalability. In fact, 99% of CX leaders say they are important factors. Traditional [...]
Why 2022 is the year you should consider Business Process Outsourcing

Webhelp’s Managing Director (Customer Solutions) Mark Guest outlines the five reasons to consider Business Process Outsouring in 2022.

Black Friday, reliability and attractiveness the key components for your online strategy

Black Friday is the busiest shopping holiday of the year. Consumer behaviors are shifting online to grab the best deal, and retailers must integrate an omnichannel strategy which strategically focuses on their digital content to provide a smooth and seamless experience.

Anywhere, Anytime, Any device

With demand for digital channels spiking, brands must now integrate all forms of communication which are relevant for their specific customers.

B2B – Buy Now Pay Later, a new payment standard: 4 ways to stand out

Now is the time! The opportunities offered by Buy Now Pay Later (BNPL) appear to be massive for B2B. When offering their payment methods, platforms and marketplaces should choose to stand out from the rest, as recommended by Meriem Ouenniche, Client Solution Manager at Webhelp Payment Services.

The future of outsourcing: Let’s talk innovative, agile, strategic commercial models

Webhelp’s Managing Director (Customer Solutions) Mark Guest looks at the growing need for commercial certainty as organisations consider the merits of outsourcing critical operations. 

Protect dealers and buyers on secondhand car platforms

Secondhand car platforms are using digitalization to make their platforms more attractive for online customers.