Articles

737 Articles and Podcasts
What does the future of customer service look like?

At the Future of Service conference in London, hosted by Webhelp and Gobeyond Partners, we explored how we can all think about design differently to achieve better outcomes for our customers, our organizations and wider society. Here are some of the headlines from a packed day of insight and inspiration.

How to design for the whole customer journey

The end-to-end customer experience can be the difference between a good product or service, and an exceptional one.

How companies can take impact sourcing to the next level

Impact Sourcing programs can help companies on their journey to creating a more diverse, equitable and inclusive workplace.

H&M and Webhelp finalize acquisition of H&M’s Nuremberg customer service center

Webhelp doubles number of people in Nuremberg with the addition of 500 H&M customer support employees Paris, FRANCE – 1 […]

Webhelp Given Top Ratings in Customer Experience Globally by Everest Group

Webhelp named Major Contender in first assessment for the Americas, Major Contender & Star Performer in APAC, and Leader in […]

Webhelp lifts 4 awards at the ECCCSAs in London

Webhelp lifts 4 awards at the European Contact Centre & Customer Service Awards (ECCCSA) including Gold for Best Pan European Contact Center with Unilever

How the travel industry can level-up with personalization (and unlock its possibilities)

Personalization can be the travel industry’s secret weapon in attracting and retaining traveling customers. How many of us remember these […]

Webhelp and The Sandbox win Top Corporate Partnership award

Webhelp and The Sandbox Win Top Corporate Partnership At the 2022 European Metaverse Awards

How to speak their language: Changing the game in multilingual CX

Eliana Angelova, Managing Director for the Travel, Leisure and Hi-Tech sectors, looks at how we can blend human interactions with technology and AI through multilingual customer support.

Why (and how) CX automation can be a game-changer for the travel industry

Santiago Rossi, Operations VP, looks at the role automation can play in improving customer experience for the travel industry.

TrustCon 2022: busting 5 common myths about trust and safety

After speaking at TrustCon, Co-CEO of Digital Content Services, Paul Danter, shares 5 common myths about trust and safety.

How WFH can win you the best people (and get the best from them)

Francesca Zanisi, Group Chief People Officer, explores why WFH can be a huge boost for recruitment and retention of the best talent, as well as a way to manage risk and cost in your business.

Solving automotive’s online sales conversion and CX problem

Four distinct pillars are essential to an efficient, impactful, and profitable digital dealership — people, processes, technology, and insights. Let’s look at these pillars in more depth, starting with the most important: people.

What’s the scale of the skills challenge in the travel sector – and what can be done about it?

There’s a global skills shortage across plenty of sectors in 2022, but arguably nowhere is it more acute than in […]

Why the 2020s is the decade of disruption – and what we can do about it
The message from the last few years is painfully clear: business needs to be able to handle and even thrive [...]
Why reviewing your operational footprint is the secret to CX resilience
How resilient is your CX operation? In this blog, Andrew Quake, Chief Growth Officer, Webhelp APAC, explains why a smart [...]
What’s the state of the [travel] nation?
In this next blog in our travel series, we’ll be hearing from Nora Boros, Chief Sector Growth Officer, who looks [...]
Travel is recovering, but the industry now needs a renewed focus on customer experience
In our new travel blog series, we’re going to be looking at the state of the travel industry after a [...]
Do you know your UBO? How US law is changing KYC for businesses

Recent years have seen the passing of serious new legislation to combat money laundering (and the various illegal activities it […]

What makes a digital dealership? People, processes, technology and analytics

Four distinct pillars are essential to an efficient, impactful, and profitable digital dealership — people, processes, technology, and insights. Let’s look at these pillars in more depth, starting with the most important: people.

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