At the Future of Service conference in London, hosted by Webhelp and Gobeyond Partners, we explored how we can all think about design differently to achieve better outcomes for our customers, our organizations and wider society. Here are some of the headlines from a packed day of insight and inspiration.
The end-to-end customer experience can be the difference between a good product or service, and an exceptional one.
Impact Sourcing programs can help companies on their journey to creating a more diverse, equitable and inclusive workplace.
Webhelp doubles number of people in Nuremberg with the addition of 500 H&M customer support employees Paris, FRANCE – 1 […]
Webhelp named Major Contender in first assessment for the Americas, Major Contender & Star Performer in APAC, and Leader in […]
Webhelp lifts 4 awards at the European Contact Centre & Customer Service Awards (ECCCSA) including Gold for Best Pan European Contact Center with Unilever
Personalization can be the travel industry’s secret weapon in attracting and retaining traveling customers. How many of us remember these […]
Webhelp and The Sandbox Win Top Corporate Partnership At the 2022 European Metaverse Awards
Eliana Angelova, Managing Director for the Travel, Leisure and Hi-Tech sectors, looks at how we can blend human interactions with technology and AI through multilingual customer support.
Santiago Rossi, Operations VP, looks at the role automation can play in improving customer experience for the travel industry.
After speaking at TrustCon, Co-CEO of Digital Content Services, Paul Danter, shares 5 common myths about trust and safety.
Francesca Zanisi, Group Chief People Officer, explores why WFH can be a huge boost for recruitment and retention of the best talent, as well as a way to manage risk and cost in your business.
Four distinct pillars are essential to an efficient, impactful, and profitable digital dealership — people, processes, technology, and insights. Let’s look at these pillars in more depth, starting with the most important: people.
There’s a global skills shortage across plenty of sectors in 2022, but arguably nowhere is it more acute than in […]
Recent years have seen the passing of serious new legislation to combat money laundering (and the various illegal activities it […]
Four distinct pillars are essential to an efficient, impactful, and profitable digital dealership — people, processes, technology, and insights. Let’s look at these pillars in more depth, starting with the most important: people.