Webhelp UK creates 50 specialist jobs

Webhelp UK has created an additional 50 new specialist jobs to provide the latest innovations in customer experience management.

Webhelp UK have been recruiting Customer Engagement Specialists for their Derby centre in an expansion they hope will continue to grow.

In time these new jobs could grow to 200 staff members - taking numbers over the 1300 mark.

Unlike the vast majority of their colleagues across the nine UK sites, these new recruits will not be in touch with customers via the traditional phone call method. Instead these advisors will support customer enquiries via, email, webchat and social media platforms.

It is a clear indication of the direction Webhelp UK is taking since its acquisition by Webhelp Group, which is now the largest independently-owned customer experience organisation in the world, with revenues in excess of 350m Euros and 16,500 employees globally. 

Director of Strategic Accounts at Webhelp UK, Anton Manley, said: “This recruitment drive demonstrates the incredible success of Webhelp UK’s relationship with BSkyB. 

“We already have a 3000-strong team at locations across the UK offering assistance to Sky customers. We now have the opportunity to extend our support and provide a fully integrated multi-channel service to all our clients and their customers.

“I am delighted that we’re able to create jobs through expanding our multi-channel offering.”

Mike Purvis, Sales and Marketing Director commented: “The growing partnership between BSkyB and Webhelp UK underlines the bond between two organisations that are leading their industries with innovative offerings and a shared desire to offer an excellent customer experience across both traditional and emerging social and digital media channels.

“This is another important step in Webhelp’s determination to create a European customer experience innovator with multi-channel capability.”

 


Volunteers paint on smiles as they lend a hand brightening pavilion

CALL centre workers swapped their phones for paintbrushes to help decorate Chaddesden pavilion.

Ten members of staff from Webhelp UK, in Pride Park, spent yesterday giving the changing rooms a facelift. The Volunteer Action Day came as part of a community link between the call centre and Derby City Council – a partnership which has developed since the firm came to Derby last year, bringing more than 1,000 jobs. Five changing rooms and the referee's room were redecorated by the team.

Felicity Cowan, Webhelp UK team leader, helped organise the event. She said: "We wanted to do something for the community as Webhelp created a lot of jobs. We asked each department of the company to nominate people who were good role models, people who try very hard every day and set a good example. They were then chosen to help out at the event.

"I was put in contact with the city council who gave us some options on how we could help the community.

"We felt this was the best choice as it meant we could all get together and have a go."

Felicity said the event was a great success.

She added: "We had a really good day and everybody enjoyed themselves. It was great for team building."

Councillor Sara Bolton said she was very grateful for the work that had been done.

She said: "This is a well-used sports pavilion which is utilised every weekend for the football matches.

"The improvements that have been made are valued by the users.

"The changing rooms were looking a bit tired and they haven't been decorated for three years or so.

"The neighbourhood board were looking at paying for the decorating to be done but now it has been done free for us.

"I thank everybody involved for their community spirit. The changing rooms look much fresher and cleaner. "

Webhelp UK, formerly known as Hero TSC, handles customer service and sales calls on behalf of broadcaster and telecommunications giant Sky. Daniel Jones, customer call adviser at the company, said he enjoyed helping out. The 26-year-old, of Boyer Street, Derby said: "Not only was it a change of scenery it was a great feeling knowing we were giving something back to the community."
Source - Derby Telegraph


Bonjour Paris!

Webhelp UK sends team member on dream trip 

A Webhelp UK team member is preparing for a dream break after beating off competition from hundreds of his colleagues.

Alan Rew is set to swap the company’s Rothesay contact centre for Paris where he and his partner will be treated to a luxury weekend bed and breakfast break, complete with spending money.

The competition was launched in February after French company Webhelp Group purchased Webhelp UK, creating one of the largest independently-owned customer experience organisations in the world with 16,500 employees globally.

To give staff in the UK a chance to see the home of the new global headquarters, entrants were asked to tell bosses in 100 words or less exactly why they believed they and friend deserved to go on the trip.

61 year old Alan impressed the judges after revealing that he is the chairman of a local Petanque club on Bute. The game is quintessentially French and involves throwing hollow metal balls, known as boules as close as possible to a wooden ball called a cochonnet.

Alan said: “I thought it was a really imaginative and engaging way of marking our new ‘French Connection’, and if this is a sign of things to come, then it’s very encouraging! I am something of a Francophile. My family is of French descent, though admittedly a couple of centuries ago. My partner and I are thrilled to have this opportunity and will certainly make the most of our time in Paris, especially knowing what good use so many others could have made of the chance to go. As well as enjoying the sites, I plan to represent both Bute and Webhelp UK in a few games of my favourite French pastime!”

 


Derby’s Easter Surprise for Sick Kids

There was an unexpected bonus for the young patients in Derby Infirmary when a team from the city's fast-growing customer experience company Webhelp UK turned up to give out some Easter Eggs to youngsters unfortunately spending their Easter in hospital.

The company who now employ over 1200 staff in their Pride Park operation are determined to make a positive impact in the Derby area and have elected a team of Engagement Ambassadors to forge positive links within the community.

The hospital visit was a perfect opportunity to reach out, although the team caused a bit of disruption in the Puffin Ward when their arrival, laden down with Easter eggs, coincided with lunch being served.

Next stop with the children's A and E where, thankfully, there were not too many youngsters waiting for treatment - but enough to appreciate the gesture.

"I'm really glad we managed to do this over Easter," said Abigail Matemazano, who headed up the team. "The eggs seemed to be very well received and we are looking forward to having more interaction with the Derby community."

Kerry Brady, Events and Community Fundraiser at the infirmary was full of praise for the gesture.

"I'd like to thank the Webhelp UK team for their visit and the Easter egg donation. It was nice of them to think of others at this time of the year. "

Webhelp UK Derby Volunteers