Company

55 Articles and Podcasts
Webhelp Recognized as a Best Place to Work Globally

Triple success for Webhelp with Best Places to Work globally, in Africa and for Women in Algeria

8 ways to hire smarter (better, faster, stronger)

In a marketplace where candidates have never had so much power and choice, Marcy Sumner, Head of Recruitment for Webhelp Americas, follows up by considering how smart employers can make sure they don’t miss out on the right people.

How do you know if your outsourced service strategy is right for your business?

Simon Garabette, Webhelp’s SVP Operations for North America digs a little deeper into what a business needs to consider when working with a BPO, and why a framework can be helpful in designing customer-centric service.

CX Leaders to Benefit from New Behavioral Science Practice at Gobeyond Partners

Richard Chataway appointed Director of new Nudge Practice bringing 15 years of experience in delivering positive business outcomes through improved CX

What does the future of customer service look like?

At the Future of Service conference in London, hosted by Webhelp and Gobeyond Partners, we explored how we can all think about design differently to achieve better outcomes for our customers, our organizations and wider society. Here are some of the headlines from a packed day of insight and inspiration.

How companies can take impact sourcing to the next level

Impact Sourcing programs can help companies on their journey to creating a more diverse, equitable and inclusive workplace.

Debt collection rates increased by 15% thanks to expert use of data

In the context of managing bad debts, data makes it possible to address customers intelligently. As a result, collection rates can be increased by an average of 15%, along with other more qualitative benefits, as explained by Roxana Racaru, Data and Digital Performance Director at Collection Services, the collection arm of Webhelp Payment Services.

Webhelp Achieves the ‘Gold Standard’ For Data Processing

We believe in actions not words. Webhelp are one of only 16 companies in the world which have achieved Binding Corporate Rules deemed ‘The Gold Standard’ for data processing.

OneShot #8 The Metaverse

Something is happening in the Metaverse. We dive right in to discover what’s going on in this virtual world with the latest edition of our OneShot magazine.

Webhelp expands LATAM capability with acquisition of leading Brazilian Digital Customer Experience Provider, Grupo Services
SHAREDeal adds 9,000 people and outsourcing, digital transformation and AI capabilities in customer care, collections and sales   Paris, France – [...]

Get in Touch

We ́d really like to help out. Fancy working together or just want to say hi? Drop us a message
Business Solutions
HR Enquiries & Career Opportunities
Media & Analyst Enquiries
Continue

HR Enquiries & Career Opportunities

To view our current list of job opportunities or get in touch with our recruitment team, please visit our Careers website.

View job opportunities
Reach out to our HR team