Triple success for Webhelp with Best Places to Work globally, in Africa and for Women in Algeria

In a marketplace where candidates have never had so much power and choice, Marcy Sumner, Head of Recruitment for Webhelp Americas, follows up by considering how smart employers can make sure they don’t miss out on the right people.

Simon Garabette, Webhelp’s SVP Operations for North America digs a little deeper into what a business needs to consider when working with a BPO, and why a framework can be helpful in designing customer-centric service.

Richard Chataway appointed Director of new Nudge Practice bringing 15 years of experience in delivering positive business outcomes through improved CX

At the Future of Service conference in London, hosted by Webhelp and Gobeyond Partners, we explored how we can all think about design differently to achieve better outcomes for our customers, our organizations and wider society. Here are some of the headlines from a packed day of insight and inspiration.

Impact Sourcing programs can help companies on their journey to creating a more diverse, equitable and inclusive workplace.

In the context of managing bad debts, data makes it possible to address customers intelligently. As a result, collection rates can be increased by an average of 15%, along with other more qualitative benefits, as explained by Roxana Racaru, Data and Digital Performance Director at Collection Services, the collection arm of Webhelp Payment Services.

We believe in actions not words. Webhelp are one of only 16 companies in the world which have achieved Binding Corporate Rules deemed ‘The Gold Standard’ for data processing.

Something is happening in the Metaverse. We dive right in to discover what’s going on in this virtual world with the latest edition of our OneShot magazine.