Webhelp named as leader by NelsonHall for Customer Care and Sales Capability

 

Webhelp was recognized as a leader in NelsonHall’s 2021 Vendor Evaluation & Assessment Tool (NEAT) for our exceptional customer care and sales capability on social media. We were also ranked highly for our online reputation management, content moderation, and trust and safety capabilities, validating our teams’ ongoing dedication to support our global partners’ customers and brand reputation. 

NelsonHall recently published a social media customer experience (CX) services profile highlighting Webhelp’s capabilities, specialization, and technology enablement. The profile also touches upon our people-first approach to ensuring the health and wellness of our team members.

Ivan Kotzev, lead CX analyst and author of the report, stated:

“In the breakneck dynamic of social media content moderation, Webhelp maintains a strong position with a combination of proprietary moderation and agent assistance platforms, strategic partnership, investments in employee wellbeing and resilience, and industry-specific services.”

NelsonHall’s custom report presents the NEAT vendor evaluation findings for social media CX services in the Customer Care & Sales Capability market segment, displaying a graph of our performance analyzing our social media CX services and the latest market trends.

Besides our solid B2B social selling capability, the profile elaborates on our social media CX consulting, design ability, mature content moderation, and trust & safety experience. This high rating in NelsonHall’s assessment validates our extensive capability and growing global footprint enabling our teams to go the extra mile to deliver real value to our clients.

 

The report evaluated 21 leading industry players to compare and highlight their offerings, delivery capability, benefits achieved on behalf of clients, customer presence, positioning, innovation, and more.

Ivan continues in the profile, “Webhelp has a mature consulting and design practice able to analyze clients’ CX demand and identify social channels’ suitability within an overall CX approach.”

The NelsonHall NEAT assessment defines a leader as a player who exhibits high capability than their peers while delivering benefits for clients at a developed ability to exceed client expectations.


Webhelp delivers 20% performance improvement for clients by leveraging conversational AI

Paris, April 6th, 2021

Webhelp, a leading global provider of customer experience (CX) and business solutions, today announces a host of positive results from the implementation of machine learning (ML) and natural language processing (NLP) technologies, which improve customer operations in written text channels such as email, chat and social media through augmenting human delivery with these enhanced automation capabilities.

As a leading technology enabler in CX, Webhelp’s integrated technology platform leverages partnerships with established enterprise tools, curated start-up technologies, and Webhelp’s own proprietary development capabilities to deliver tailored customer experience solutions for brands.

The innovative technology, launched as part of the Webhelp platform in 2020 in partnership with EmailTree, has enabled Webhelp to integrate the solution into existing operations with clients such as Samsung, to support agents through several models including email understanding, robotic process automation (RPA) of business tasks, and personalized email composition.

Results include an initial performance improvement of around 20%. In turn, this enables a higher-quality customer and employee experience, as representatives have more time to focus on value-added work for customers.

Raluca Leonte, Head of Global Delivery & Transformation at Webhelp, said:

“We are delighted to see this initiative generating such standout results so far. It’s exciting to know that we can expect the program to deliver up to a 50% increase in performance as we scale in the future. Our partnership with EmailTree AI is part of our commitment as a technology enabler to ensure that our clients benefit from best-in-class solutions designed and delivered in the right way to serve their brand and customers. Omnichannel strategies are more important than ever, and in a global, multilingual business like Webhelp, automation is a critical part of enabling our people to take brand experiences to the next level. We know that AI and ML are quickly evolving in text-based channels such as email, and as a company founded in the digital era, we are continuously helping our clients further their digital transformation agenda.”

Samsung, a Webhelp client, has been utilizing this groundbreaking technology and is already seeing some standout results. Abira Siran, Senior Professional, Customer Experience Manager at Samsung Electronics France, explains:

“The high-tech industry is ready to take technology and innovation to the next level helping to design a better customer and employee experience. Digital interactions have the highest potential to create innovation at scale, and Webhelp has enabled this through its innovative partnership with EmailTree AI. These initial results are very encouraging. The program delivers a more intelligent way of working to allow the operational team to naturally choose quality over quantity.”

Casius Morea, Founder and CEO of EmailTree AI said,

“We’re thrilled to partner with such an innovative player like Webhelp, with such a deep understanding of what’s needed to drive a stellar digital experience. Our mission is to reinvent the customer experience with intelligent end-to-end customer service automation driven by people. Naturally, as technology enablement is a core pillar of Webhelp’s culture, we were delighted to partner to strengthen their offering to clients across multiple sectors.”


About EmailTree AI

EmailTree AI comes as an end-to-end AI-driven solution to empower customer services and support teams with a complete customer service automation solution which helps enterprisesSMEs and individuals to decrease the time spent for customer requests and email management, reduce costs, automate repetitive tasks and increase the customers’ satisfaction. The artificial intelligence helps the human reaching a higher value-added and it is always the human that keeps control. The reply suggestions proposed by the AI can always be improved by the human touch. The solution is used by top telecom companies in Europe (e.g. Orange Luxembourg), utilities’ providers (EDF France), ecommerce platforms (BWM Mediasoft), banks, insurance companies, global customer outsourcing and business process outsourcing leaders.


‘The Nest’ by Webhelp expands across Europe

The customer experience program offers a simple and scalable outsourcing proposition for fast-growing companies

Paris, March 24th, 2021

The leading global customer experience (CX) and business solutions provider, Webhelp has announced the expansion of its program, The Nest by Webhelp, across Europe, which aims to support startups and scaleups to provide the best-in-class customer experience. ​The Nest enables fast-growing companies across all sectors to grow exponentially by offering a unique, tailor-made outsourced CX proposition.

This news comes at a time when many young companies are facing multiple challenges due to the pandemic and are requiring flexibility and ROI optimization while uncertainly prevails in their business environments.

Chloe de Mont-Serrat, Head of The Nest, said:

“We’re delighted to expand our offering to companies across Europe. Thriving startups have one key thing in common – exceptional customer experience. Outsourcing CX with a trusted partner can enable businesses to scale quickly while maximizing ROI, freeing them up to focus on what matters most – growing their business.”

Launched in France in 2018, the program already supports dozens of the most dynamic startups, many of which have been placed highly in ​The French Tech Next rankings. In addition to this, Webhelp is a long-standing partner for countless unicorn startups and is well-placed to help fast-growth companies differentiate their businesses. The program is taking on a European dimension by expanding into the UK, Spain, Germany, The Nordics, The Netherlands, and Turkey.

“Building a startup can be complex, and the early days are the hardest, without a doubt. From scaling quickly in new markets to building solid expertise and processes to sustain growth, to creating innovative products and services, the challenges are diverse. Our program can support startups by providing an outstanding customer experience to put them at a competitive advantage while helping control costs”

added Edouard de Ménibus, Program Director, The Nest, France.

The Nest by Webhelp makes the expertise of Webhelp, the European market leader for CX, available to smaller businesses and is based on a strong people-first working culture. Its core focus is to support its clients as they grow their businesses and enable them to generate competitive advantages in the CX space. The program offers a wide variety of services, all of which can be customized to the client’s individual needs, including, but not limited to; omnichannel customer engagement services (including customer care, community management and technical support), sales support (customer acquisition & retention, sales assistance) and digital services (content management, moderation services, digital marketing). The program operates 24 hours a day, seven days a week and is available in more than 40 languages.

In addition to a best-in-class customer experience delivered by expert teams, clients also get access to ‘The Nest Community.’ This resource will offer members mentoring, business development, and networking opportunities as an additional way to generate traction and achieve better results through a strategic startup network.

As Charles Egly, CEO of ​Younited Credit, and one of the first startups to join The Nest by Webhelp program, testified:

“In the early days of a startup, the senior team often try to tackle all the issues head-on, sometimes to the detriment of the final product or service. The outsourced support that The Nest program offers was invaluable to expand our team and provide reinforced expertise. It also allowed us to conquer new markets much faster. Working with an outsourced partner in this way offers increased efficiency, lower operating costs, more flexibility, and faster time-to-market. Not to mention, access to the best processes and tools on the market, most of which are usually too costly for a startup.”

Webhelp Co-Founder, Olivier Duha, concluded:

“We are thrilled that – despite the COVID-19 pandemic – the startup world is still booming, and the pace of fundraising has not slowed down. Ultimately, supporting fast growing startups has always been in our DNA, as we still have an entrepreneurial culture that perfectly guides that.”


About The Nest

The Nest by Webhelp is an outsourced customer experience (CX) program by Webhelp to help startups and fast-growth companies differentiate themselves and scale-up their team, quickly and simply. Operating across Europe, the program provides clients access to its global network of operational customer experience specialists 365 days a year and seven days a week. The Nest offers a wide variety of services, all of which are customized to the client’s individual needs, including, but not limited to; omnichannel customer engagement services (including customer care, community management and technical support), sales support (customer acquisition & retention, sales assistance) and digital services (content management, moderation services, digital marketing). Clients of The Nest will have access The Nest Community, offering mentoring and other business support and guidance to enable startups to grow and succeed in their marketplace.

More information can be found at ​thenest.webhelp.com


Webhelp score four ECCCSAs including Gold for Most Effective Homeworking Program

 19th March 2021

 

Webhelp, the leading global customer experience (CX) and business solutions provider, secured four top awards at this year’s European Contact Centre & Customer Service Awards (ECCCSA), including Gold for Most Effective Homeworking Program, which is part of Webhelp’s ongoing innovative solution tied to their unique Webhelp Anywhere proposition. The company was also awarded Silver for Responding in a Crisis in the Providing Leadership category.

The ECCCSA awards, presented virtually this week, also saw the Webhelp team win two Bronze awards for Most Effective Improvement Program with Sainsbury’s Bank and Most Effective Learning and Development Initiative.

The Gold award for Most Effective Homeworking Program recognized Webhelp for developing an innovative homeworking solution in record time. Webhelp was motivated to create a homeworking solution to meet their business aims and support all employees.

The robust delivery model, with its hybrid approach, ensured that Webhelp could continue to serve their clients and supply vital support during a time of growing consumer demand, which significantly impacted business across the sector. Webhelp’s people-first culture meant that prioritization of colleague health and wellbeing was essential, and initiatives were built to support employees’ work-life balance and working flexibility as part of their virtual WebHEALTH strategy.

Raluca Leonte, Head of Global Delivery & Transformation at Webhelp said:

These awards emphasize the strength of our global business and the dedication and ingenuity of the Webhelp community. Not only did our teams enable a shift to homeworking in record time, they have also ensured that our clients have the right delivery model for both their business and customers during this unique situation. In turn, this has also driven further innovation in our established virtual working model, and our unique Webhelp Anywhere proposition. We’re delighted that our teams’ efforts have earned recognition by such a renowned awards program, marking a special moment on Webhelp’s journey of rapid growth and people-first innovation.

The European Contact Centre & Customer Service Awards are recognized as the longest-running and largest awards program in the customer experience industry, which celebrates organizations across Europe that deliver exceptional service to customers.

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Webhelp solidifies footprint in Latin America with Dynamicall

Paris, March 9th, 2021.

Webhelp, the European leader in Customer Experience and Business Solutions, announces today that it has acquired Dynamicall, a leading Peruvian BPO player with over 4.500 employees based in Lima. This acquisition is the latest in a line of sizable and strategic M&A activities over the past five years.

Olivier Duha, Webhelp’s co-founder and CEO, declared:

“Dynamicall is an impressive organization, with a strong cultural fit with Webhelp. We have been partnering to serve several major brands successfully in 2020 and are excited to now welcome their talented teams into the Webhelp family. With its superior track record in delivering high-quality services and its attractive client base, Dynamicall reinforces our unique best-shoring capabilities for our clients.”

Dynamicall enhances Webhelp’s service portfolio in several strategic areas including Spanish and multilingual operations with on/nearshore and offshore delivery capacities for the local and international Spanish-speaking market and North America, and the potential to expand coverage for global and multilingual clients.
Latin America (LatAm), as a region driven by strong economic development, is of key interest to Webhelp. With its broad range of services tailored to clients of all sizes, from start-ups to global conglomerates, Webhelp is keen to serve its clients’ in and from this region while contributing to the local economy and creating career development opportunities. With the acquisition of Dynamicall, Webhelp now has two own sites in Latin America, in addition to the existing operations on the premises of clients in several countries in the region and greenfield sites in the pipeline. The Latin American operations will work together closely with Webhelp’s established Spanish teams, with Julio Jolin extending his responsibilities as CEO to lead LatAm.

Julio Jolin Vargas, CEO of Webhelp’s Spanish operations said:

“The incorporation of Dynamicall in the Webhelp family will strengthen our service offering for Spanish-speaking and global companies alike, looking to reinforce their operations with state-of-the-art services in the LatAm region and the world. We are very excited for this new opportunity to expand our support further for both our current clients and those to be.”

Enrique Beltran, founder and CEO of Dynamical, stated:

“We’re thrilled to take this next step in our partnership with Webhelp and merge with such a dynamic and solid leader. Thanks to the dedication and skills of all people at Dynamicall, we get to serve some of the world’s most exciting brands, and together with our new parent company, we get to expand even further, not only internationally but also in terms of capabilities.”

Webhelp will celebrate its 21st anniversary this year and has become one of the global leaders in the sector thanks to steady organic growth and acquisitions. Driven by a vision of making business more human and a strong and unique company culture motivated by an agile, start-up mindset, and over 75.000 Webhelpers bring their smarts and hearts to the table every day to help clients in a way that makes a real difference.


About Dynamicall

Dynamicall is a leading Peruvian BPO-Contact Center industry provider, offering a stable and formal employment to more than 4500 collaborators from its 2 sites in Lima. Its client portfolio includes major brands, leaders in their respective industries, across all regions of LatAm, North America, and Spain. Dynamicall’s services range from Customer Care, Sales, Back Office, Technical Support among others. Founded 13 years ago, Dynamicall has become one of the most important references in the local industry with a revenue of over 30 million USD per year.


Webhelp obtient le label RSE exemplaire de l'AFNOR

Webhelp rewarded for its commitments

Webhelp obtient le label RSE exemplaire de l'AFNOR

The group obtains the highest distinction of the AFNOR label for the French region

 

Webhelp, one of the world leaders in customer relations, has obtained the label RSE Engagé with the level Exemplary issued by AFNOR for the French region.

 

This award is the result of a strong commitment, which has been driven since the creation of Webhelp by its two founders, Olivier Duha and Frédéric Jousset, by integrating the policy of corporate responsibility (CSR) at the heart of the group’s business model and strategic management.

Several criteria were evaluated by AFNOR. The organisation awarded Webhelp the highest distinction of the label, a level rarely awarded during a first evaluation, according to 4 axes:

  • The positive impact of the group’s locations on the territories: creation of jobs, new trades and new local skills.
  • Respect for employees: they are at the centre of the strategy to improve customer relations and the innovations proposed.
  • An organisation that attracts talent and ensures personal development through promotions and internal development.
  • Precise monitoring of performance via quantified commitments and monitoring dashboards covering social, economic, health and safety, quality of life at work and environmental issues.

 

Vincent Bernard, Global Chief Operating Officer, welcomes this label: “Our commitment to CSR has taken root and become stronger within the company over the years. This year, it is reflected in this 3-star rating, which rewards the commitment of everyone in the various territories where Webhelp France is present. Bravo and thank you to our employees, let’s continue together to embody our common Think Human philosophy

 

Present in 49 countries through 170 sites and 65,000 employees, Webhelp is committed to promoting the values of diversity, equality and diversity in all the territories where the group operates. The group’s commitments are structured around 4 pillars:

  • People : The group is working to create a future and career path for populations with difficult access to the labour market and to create the best possible working environment for teams, in particular through the global WebHealth program.
  • Planet : The group has implemented a policy of reducing its emissions to aim for carbon neutrality and is building a climate roadmap aligned with a 1.5°C/2°C trajectory.
  • Progress : To make market practices more ethical: in particular on data protection and corruption. Webhelp selects partner companies that respect the same rules of conduct as the group.
  • Think Human Foundation : This translates into the implementation of citizen actions in favour of education and reintegration in each of the countries where Webhelp is present, in particular through Think Human Foundation. The Group is also a signatory of the Diversity Charter and has joined the United Nations Global Compact.


social media

Webhelp Ranked Highly Across all Aspects of Social Media by Leading Analyst NelsonHall

social media

Firm announces host of analyst accolades 

Paris, France , 11 February 2021  

The leading global customer experience (CX) and business solutions provider, Webhelp has been recognized by top-ranking industry analyst, NelsonHall, for its social media capabilities. 

The firm was recognized across three core areas: customer care and sales capability; online reputation management capability; and content moderation, trust and safety capability.  

NelsonHall’s Evaluation & Assessment Tool (NEAT), part of a “speed-to-source” initiative, enables strategic sourcing managers to assess vendors’ capabilities to identify the industry’s best performers during the sourcing selection process. The methodology specifically evaluates the quality of players’ abilities in several categories, such as technology and tools, service innovation, geographic footprint, and scalability, amongst others. 

“We are thrilled that NelsonHall has recognized our social media capabilities. Now more than ever, and in an increasingly digital world, businesses need to deliver high-quality and trustworthy customer experience interactions. Webhelp has a diverse range of digitally enabled services, which allow us to support global brands with their social media interactions and reputation and work with social media platforms and marketplaces themselves to support a safer online environment for users. We are very proud of our achievements in this space,” said Webhelp Co-Founder Olivier Duha.  

Ivan KotzevNelsonHall CX Services analyst, said:

“Webhelp’s strong performance in social media support and sales is built on a fundament of proprietary technology, channel management experience, and CX consulting capability. Notable is the company’s expertise in lead generation and sales activities on social channels, an increasing priority for brands looking to meet their customers on these channels.” 

Webhelp’s extensive capabilities and growing global footprint continue to be validated by the analyst community, with esteemed U.S.-based analyst, Gartner, naming Webhelp as a Niche Player. This builds on the analyst’s reporting of Webhelp as a Rising Star in 2019/20, as the business further establishes its reputation as an industry disrupter and credible alternative to the more traditional players in the North American market. 

These recent accolades amplify Webhelp’s current positioning by global analyst Everest Group as a Leader in Customer Experience Management (CXM) in its PEAK Matrix® Assessment 2020, as well as a Leader in its CXM in Europe, Middle East, and Africa (EMEA) Services PEAK Matrix, recognizing Webhelp as being particularly strong in terms of both vision and capability. The Everest Group positioning extends to a new report where Webhelp is recognized as a Major Contender in work-from-home solutions amongst other global players.  

Everest Group wrote in its WAHA (Work aHome Agent) CXM Services PEAK Matrix Assessment:

“Webhelp is driving digital transformation through cloud adoption, CX consulting, and automation by partnering with technology vendors such as Amazon Connect, MS Azure, and UiPath, utilizing their platforms as per clients requirements.” 

 


Daugavpils

Webhelp to launch content moderation services in new office in Daugavpils, Latvia: 55 people are already in training

February 1st 2021

Webhelp, a leading global customer experience and business solutions provider, is opening an office in Daugavpils, Latvia, to support a new global client with content moderation services.
Right now, 55 people are in training and Webhelp is recruiting more new team members during spring.
We have chosen Daugavpils based on the great local talent, the city’s geographical location, support from the local institutions and Investment and Development Agency of Latvia, as well as our great cooperation with Daugavpils University.” said Janis Misans, MD Webhelp Latvia.

Webhelp is keen to contribute to Daugavpils’ economic development and the broader Latgale region while offering professional services support to international and local clients, leveraging our global network and extensive experience. Together with Webhelp’s office in Riga, the Daugavpils office will enable Webhelp to create a cohesive service network and further strengthen our service capabilities for the region.

Igors Prelatovs, Chariman of Daugavpils Council, stated:

Daugavpils municipality highly appreciates the cooperation with LIAA, as a result of which an international company Webhelp has started operating in our city.

It is a great opportunity for young, motivated citizens to start their careers in their hometown. As the company is located on the premises of Daugavpils University, it makes it easier for employees to combine their studies with the work.

We are proud that Daugavpils has been chosen as the company’s location and that the people of Daugavpils are competitive for the international labor market.

I wish great success for Webhelp’s plans in Daugavpils so that the company can thrive and evolve, and continue to offer new job opportunities to young people in Daugavpils and the surrounding area.

Making business more human for the world’s most exciting brands

We live in an era of fast connectivity and AI. Today, human experiences have even more power to make businesses come to life in customers’ hearts and minds.

Webhelp is committed to making business more human.

It’s through this commitment that Webhelp enriches customer experience, and designs business solutions that create value for the world’s most exciting companies.

Webhelp is a partner across a range of services including customer experience solutions, social media content moderation through to payment services.

Hundreds of brands across the world trust Webhelp because of their people, the culture they work in, and the ideas and technology they put to work.

By choosing Webhelp they access the passion and experience of 65 000 game-changers from more than 150 locations in 50 countries. Each one determined to bring their own intelligence, empathy and experience to the table every day.

Webhelp is the European leader in their industry, with a revenue of €1,5B in 2019, and aims for a global leadership position.

Webhelp is currently owned by its management and GBL, a leading global investment holding, as of November 2019.

More information can be found at www.webhelp.com

MEDIA CONTACTS:
Janis Misans, MD Webhelp Latvia
janis.misans@webhelp.com
+37167224437
Ida Naper, Nordic Director of Communications
ida.naper@webhelp.com
+4793673123


soirée du cercle webhelp

Video Chat for Customer Service sees 70% growth in Europe

Consumers embrace video calling when interacting with organizations since COVID-19.
Over one quarter of consumers would switch brands if offered the option of video chat.

Paris, France 
20 January 2021 

Webhelp, a leading global customer experience and business solutions provider, has today released new research regarding consumer preferences towards video chat . The research conducted during the pandemic found that, whilst COVID-19 has resulted in an uptick in the use of video calls across both personal and professional lives, consumer preferences for the use of video calling in a customer service setting have dramatically increased at 70%. This data is underlined by the increased opportunities that Webhelp is seeing to support its clients and their customers effectively with video chat as a new channel. 

The research, which polled over six thousand consumers across the UK, France and Germany, found that prior to the pandemic, only 21% of European consumers had used video-calling in a customer service setting; however, since COVID-19, that number has grown substantially. The research highlighted that 62% of consumers are now using video to interact with brands; either the same amount or more, since the pandemic started. And when asked whether they would use video calls to contact businesses after the pandemic had subsided, 76% of consumers revealed they would likely use it the same, if not more.  

Vincent Tachet, Group CIO of Webhelp, comments on the findings: 

As we go into 2021, consumer behaviours are understandably continuing to change dramatically as a direct result of the pandemicAlongside improvements in technologythis is making video chat more accessible for consumers and more successful for brands, if used in the right context. Video chat makes full use of the capabilities of the technology devices now available to consumers and agents. The interaction itself can take many forms. For example, customers can share their cameras to help identify technical issues, or agents can co-browse with the user to show product features or benefits. This can help reduce overall contact time and therefore cost-to-serve or increase the opportunity for sales conversion and additional revenue – whilst also helping take the experience to the next level for brands. Even if it is not going to be appropriate for every customer interactionwe are seeing great success in high value sales, insurance claimsand during complex or critical customer service conversations. Similarly, for our clients who are looking for new and innovative ways to market their services, video has provided some real added value and set them apart from their competitors. 

Other key findings from the Webhelp research, conducted by OnePoll, include: 

  • Social networking and speaking to family were the most commonly adopted use cases for video-calling, both pre and post COVID-19.  
  • Customers were more likely to want to use video when dealing with insurance claims, accessing hardware and technical support and when entering into high value sales and mortgage conversations. 
  • 27% of European consumers said they would switch to a different brand if that brand offered video chat as an additional channel for sales and customer service.  
  • Citizens between 25-34 years old, and people who have used video chat when contacting organizations, are more likely to express a preference for this channel. 
  • 40% of European consumers expect they will keep using video as much as they do now, whilst 14predict that they will actually use it more after the pandemic.  

Vincent Tachet continues 

We are far from out of the danger zone when it comes to COVID-19, but given the roll out of the vaccine, we wanted to look at the impact of video calling in a post pandemic world. Our results are certainly a timely reminder that video chat is here to stay. We’re always looking at emerging channels here at Webhelp and video is fast becoming a way for our clients to differentiate themselves from their competitors. If done well and used in the right context, brands can not only improve their customer services, but also their sales too. Video calling could well give a brand a competitive advantage both now and in the future. This is certainly something we have been seeing across the brands we partner with who are already bringing this innovative channel into their customer experience journey armoury.”  


Webhelp_in_Mexico_Monterry

Webhelp opens multilingual hub in Mexico

Webhelp_in_Mexico_Monterry

Webhelp is very proud to welcome our first colleagues based in Mexico. It is fantastic to add another location to our North American footprint and multilingual hubs.

We already have 270 colleagues working from home to deliver Technical Helpdesk Services in Mexico and USA, covering Spanish and English languages.

Our new colleagues received a virtual welcome from our colleagues and a Webhelp welcome bag to get them started.

We are excited about the new addition and look forward to great collaboration to continue our growth sustainably in North America.