Webhelp Named a Leading Impact Sourcing Provider at the 2022 Global Impact Sourcing Awards

Paris, France – 18, February 2022Webhelp, a leading global provider of customer experience (CX) and business solutions, has been recognized for its pioneering leadership in Impact Sourcing at this year’s Global Impact Sourcing Awards presented by the International Association of Outsourcing Professionals (IAOP) in partnership with The Rockefeller Foundation.

The awards celebrate initiatives designed to bring more employees into the workplace from disadvantaged backgrounds. Webhelp received the Impact Sourcing Provider Award for its strategy and approach to scaling its model globally. Since its founding, Webhelp has been strategically deliberate about how impact sourcing models are scaled and embedded into the fabric of its business and culture.

This includes setting a clear impact hiring strategy and measurable objectives across its group. For example, in 2021, 4,400+ new recruits came from impact hiring initiatives. In 2022, Webhelp aims to set impact hiring as a full operating model in every new opening country. In addition, the business is committed to extending this operating model to every existing country by 2023 while making sure that 10 to 15% of new hires are impact sourced by 2025.

Some examples of impact sourcing projects where Webhelp has seen real results include programs to bridge English language barriers, hiring disadvantaged youth, reintegration initiatives to help female prisoners get into work, and building an ecosystem to support migrant and refugee employability. As a purpose-driven business, Webhelp’s investment in each initiative ensures it can deliver on its ESG commitments while also providing access to an untapped talent pool that can support future business success.

Webhelp’s strategy encompasses a holistic model for impact objectives across its employees, clients, and suppliers, and into the ecosystems where they work, recognizing that procurement supply chains can create broader forms of impact in areas where Webhelp chooses to invest in local communities. To enable these efforts, the company also implemented a leading procurement platform, EcoVadis, to help objectively assess areas of impact sourcing with 6,000 suppliers across the group.

Sandrine Asseraf, Group Managing Director, Americas & ESG at Webhelp, said:

“Webhelp believes in impact sourcing as a holistic and systemic approach to business, meaning we collaborate and partner with all our people, our clients, specialist impact partners and suppliers to achieve meaningful results. As a people-first business, we put this approach and commitment at the heart of our business strategy, recognizing its importance in driving real and sustainable change across the regions in which we operate. It is a long and ambitious journey, and we cannot wait to do more.”

Webhelp expands global footprint to Israel

This new location in Tel Aviv will see Webhelp employing 500 people within our first year.

The company is looking for talent in various disciplines, including customer service, social media management, technical support and digital services.

The site officially opened on the 17th of January 2022 and will support one of the largest global hi-tech companies by providing technical support to bolster their customer experience.

The company’s physical presence in Israel will add to Webhelp’s existing 200 sites across more than 50 countries, bringing the first global company in the sector to the country, offering to support local businesses in Hebrew. From the private sector and government alike, Israeli clients can now access the entire portfolio of Webhelp services in Hebrew from a local office and team.

Driven by a vision of making business more human and a solid and unique company culture based on a community of over 95,000 passionate game-changers, Webhelp thrives on making an impact by helping clients in a way that can deliver real value. The company serves over 1,300 clients, a mix of local and international brands.

Webhelp works with clients to design, deliver and optimize end-to-end customer journeys, helping to build brand advocacy and loyalty with customers.

Einat Benjamini, who founded and managed the operations of Golan Telecom, will establish and manage Webhelp’s operations in Israel. Benjamini began her career at Cellcom, where she managed public inquiries. She later went to Bulgaria to build CX operations for mobile operator Tel-M. She then moved to the Netherlands to work with Delek Europe, formerly a part of Yitzhak Tshuva’s Delek Group. When she returned to Israel ten years ago, Michael Golan and then-Golan Telecom president Oren Most hired her to establish Golan Telecom’s operations in Israel.

Einat Benjamini said: “It’s an incredibly exciting opportunity to grow our business, people, and partnership from our new site in the vibrant city, Tel Aviv. We will be welcoming new Webhelpers who will join our team delivering Technical Support Services in Hebrew and English for a global hi-tech client. Our aim is to add more local and global clients to our portfolio while offering our diverse customer experience solutions.”

Olivier Duha, Webhelp CEO and Co-founder said: “We’re excited to be extending our global footprint to Israel. With the local talented engineers who match our game-changers mindset, we’ll start out by providing support services for some of the world’s leading tech companies, while also extending our services in the country along the entire customer journey.”