Webhelp installs community defibrillator in Dunoon

Webhelp has installed a community defibrillator in Dunoon as part of an initiative to install Automatic External Defibrillators (AED) on all of its UK sites.

 

The crucial piece of life-saving equipment has been made available in the event of an emergency outside Webhelp’s Caledonia House office which is next to Sandbank Primary School. Anthony Sinclair, Director of Resilience and Property, explains:

 

“As a business focused on putting our people first, our health and safety strategy isn’t just about protecting our colleagues, but the communities we’re part of as well. To help safeguard our colleagues and indeed the communities where we work, Webhelp is installing AEDs at a number of our UK sites, including one in Dunoon which comes with paediatric pads. All of the sites were chosen where there are currently no AEDs registered on the national circuit near these locations, so by installing publically accessible AEDs on the exterior of our buildings, we feel we can help make a difference the wider community.”

 

 

Installation of the Dunoon defibrillator was complete on 31st of August 2021 and joining the free training on the day, delivered by Webhelp’s Health and Safety Manager, Craig Rooney, were first aiders from Sandbank Primary School. Head Teacher, Jamie Houston commented:

 

“When we were contacted by Craig, we didn’t hesitate to get involved. We are delighted that this life-saving equipment has been made available to us. We can’t thank Craig and the Webhelp team enough for the training provided.”

 

The Caledonia House defibrillator comes with an additional set of Paediatric Pads designed for use on children between one and eight years old, or under 25kg/55lbs in weight is registered with the Scottish Ambulance Service and will be available 24/7 meaning even when the Webhelp building is closed, it will be accessible.

 

According to the British Heart Foundation, around 30,000 people in Britain every year suffer from sudden cardiac arrest in the community, and when an AED is used within 3-5 minutes of a cardiac arrest, the survival rate increases significantly from 7% to 64%.

 

As part of Webhelp’s Health and Safety strategy, refresher defibrillator training is underway with trained first aiders across their UK sites.


Webhelp to host talk at Retail Week’s Consumer Week 2022

We are delighted to confirm we are taking part in a fireside chat for Retail Week’s Consumer Week 2022.

 

Running from September 13 to 17, Consumer Week 2022 will allow retailers and brands to access exclusive strategic insights across free virtual masterclasses, exclusive consumer research and free online content to identify and influence tomorrow’s shopper.

Webhelp UK’s Chief Customer Solutions Officer, Helen Murray, will host a discussion with Bloom & Wild CEO, Aron Gelbard, to discuss direct-to-consumer (DTC) sales and how retailers can make their offerings stand out to shoppers in a crowded market.

In the chat, Helen – who is responsible for leading Webhelp UK’s business development function and the delivery of client differentiation through enhanced customer experience – will share insight on listening to customers and how maintaining a focus on customer experience is key to delivering sustainable growth.

Helen will also explore how partnerships can support brands to deliver brilliant customer experiences, exceptional brand advocacy and loyalty, all at scale.

Aron will share Bloom & Wild’s customer centric strategy for consistent growth, the changing DTC market and what to expect in the future as well as key learnings retailers can take from their journey.

Helen said: “I’m delighted to be taking part in Retail Week’s Consumer Week 2022 and to have the chance to hear first-hand from retailers about the challenges and opportunities they face in their interactions with shoppers as the sector continues to evolve.

“I’m particularly excited to host Bloom & Wild’s CEO for a fireside chat.  We’ll discuss the importance of listening to the customer and the positive impact this can have on customer experience, alongside understanding more about Bloom & Wild’s customer-focused approach to achieving consistent growth.”

The fireside chat, ‘Tapping into the DTC opportunity: Learning from a retail disruptor’, will be available to view from September 16 and will include questions from registrants throughout.

 

To register your place, visit retail-week.com/consumer-week.


Lighting our way to “Our greener future”

As part of our on-going aim to reduce energy consumption and in line with our Greenhelp targets, we are thrilled to see our Derby site switching to 100% LED lighting. The project will see the site using 100% energy efficient lights, which will considerably reduce consumption and continuously improve energy management across our estate.

Advantages of LED Lights:

  • 25% – 80% less energy consumption
  • 3 – 5 times longer lifespan
  • Negligible heat emissions

It’s amazing to learn how much we are cutting down on our carbon footprint as an organisation by just replacing the lights at Derby and we can continue to further reduce this with your support. If a light is turned on and no one is there – you could turn it off and make a great impact to our carbon footprint.

 

Installation of the LED lights began on Monday 2nd of August. While the project was greenlit way back at the beginning of 2020, the onset of Covid-19 delayed plans so it’s fantastic to see a return to action on our green initiatives.

With our Falkirk and Glasgow Hope Street sites almost at 100% LED lighting, we will be looking to upgrade more sites around the region to this more efficient and environmentally friendly option.​

 

Webhelp UK is progressing on our journey to improve our environmental performance. We are truly committed to “Our Greener Future” and this initiative is a positive step towards enhancing our environment.


Webhelp’s internal trainer development program validated by City & Guilds

Our Operational Learning & Development team always aim to deliver the highest level of service for our colleagues across the region, so that means making sure our trainers are supported to be the best they can be.

Based on feedback from our annual survey Your Call, the L&D team were inspired to develop an internal trainer development program that offers a 9 to 12 month evidence led, blended-learning model to enable our trainers to become learning professionals, honing their skills and delivery. Now after collaborating with the City & Guilds Group, a global leader in skills development, the program has been validated. This now means that our colleagues who train others as part of their role, can work towards a professional qualification accredited by the City & Guilds.

Declan Hogan, Director of Learning & Development, commented:

“Our front-line facilitators are central to our operational learning strategy on our journey to 2024. This program challenges our people to enhance the way they look at designing and creating learning content, expand their skills into facilitation/coaching skills and embedding practices. Learning stakeholder management skills to partner the Operations to deliver key objectives is also a key part of their learning journey. I am excited and proud of the gifted Operational L&D team that scoped this program and look forward to seeing the success over the next 18-24 months”

Our first cohort of pioneers have already started their journey and we will keep you updated on their progress.

Sam Egerton UK Sales manager, City and Guilds:

“City & Guilds has been at the forefront of skills development for over 140 years, and we are proud to provide assurance to Webhelp’s Trainer Development programme. To gain City & Guilds assurance is an extremely rigorous process and Webhelp operational Learning did so really quickly and seamlessly, this demonstrates the quality of the programme the front-line facilitators will be working towards. We look forward to seeing all the learners progressing and proudly sharing their Digital Credentials once they have completed their programmes of learning”


How videos are used by remote sellers to accelerate business growth

Never before in the history of B2B selling has buyer behavior been more in sync with remote selling motions. To sell and attract new businesses or take buyers through the sales funnel, remote sellers must include the use of synchronous and asynchronous video. 

This has created the perfect alignment between buyer behavior and remote sales motions. Subsequently, the implementation of video in all its formats is key to keeping the sales pipeline full and ensuring a Return on Investment (ROI). 

Asynchronous videos do not occur in real-time and subsequently, will incur some delay. An email or recorded video, video voicemail, video messages, screen shares, etc, all fall within this category. They’re easier to consume, can be rewatched, shared far and wide, allow for better quality viewing and offer more control. In short, asynchronous sales messaging enables sales people to reach more prospects and start more sales conversations.

On the flip-side, creating videos does take time and a salesperson has to wait for response, once the video has been shared.

Synchronous videos occur at exactly the same time. This form of communication includes video conference calls, phone calls, face-to-face conversations, etc. However, this can cause fatigue, be contingent on bandwidth/internet connections, or result in reduced audio or visual quality. 

Use of video to create empathy and trust 

Video messaging enables a member of your sales team to show compassion and cut through the noise of today’s selling environment to build trust. Video messages or live video calls, can occur via zoom, FaceTime, or Twitter spaces, to name a few, in conjunction with other modes of communication, such as the mobile, chat or email.

The omnichannel remote selling experience is the now the hallmark of modern-selling and part and parcel ofB2B sales. 

For example, a channel sales person can send a video reminder for an upcoming meeting and then a video follow-up after the meeting, to connect at a much deeper level. Alternatively, a prospect can start a conversation over chat and receive a follow-up email with an embedded video specifically addressing a prospect’s pain points or purchasing needs. 

Personalized sales video messaging delivered through email can be tracked and measured, allowing a sales person to more effectively plan the next stage of the buyer journey. Consequently, including a video in sales emails outreach can improve click rates by a staggering 96%. 

In some instances, a client or prospect may prefer to deactivate their camera, but are perfectly comfortable with speaking to sales team member if they are out and about. This connection fosters increased engagement and trust, as the prospect doesn’t have to wait until they arrive at work or reach home for a response. 

Videos can increase a salesperson’s productivity

In today’s world, time zones and schedules matter. People in your team may find it difficult to attend video calls at a fixed time. They might be receiving calls at the expense of their productivity. 

On the flip side, recorded videos allow plenty of flexibility. Your team can watch (at whatever speed they like – they can speed the video up, too) when it’s suitable for them, and even re-watch if required. 

Feedback videos

When you’re not in the office, a salesperson can substitute a feedback loop with a quick video, when they cannot meet a sales colleague in person. This is better than sending multiple texts or emails which not only take time to review, but may not convey what they’re trying to say due to lack of vocal expression. 

Product demonstrations via video increase conversions

Recorded and live product demonstration can supplement showrooms by augmenting the user experience from anywhere in the world. 

In the B2B world, this means that sales are able to provide additional personalization within all their interactions, thereby allowing prospects to take the lead to explore and shape their own experience for the most value. 

  • 90% of customers state that product videos help them when making purchasing decisions. 
  • 64% of customers are more likely to buy a product after watching a video. 
  • Importantly, recorded product videos can be repurposed on a company website, social channels or personal live call, thereby decreasing the cost of sales and maximising reach. 

Video content is easy to consume and allows a prospect to retain more information. A salesperson can convey tone and expression effortlessly to reinforce the intuitu personae so crucial to establish with a client. 

Video streaming services are leading to success

There are many steaming platforms used to showcase a product or service: from social media platforms to Microsoft applications, virtual event apps or Zoom. Therefore, using the right streaming service to deliver a successful campaign is vital. 

Most people are visual learners. Therefore, if a prospect can see your sales person whilst speaking about your product or service, how it works, and how it could benefit them, they are more likely to engage with your sales person in a conversation. Importantly, executives are more likely to take action via a video. A Forbes report: Video in the C-Suite indicates that 65% of senior executives have visited a vendor’s website after watching a video and that 59% of decision makers prefer to watch a video rather than reading an article. It is also easier to retain information, thereby increasing sales conversion. 

Prospecting via video enables a sales person to stand out from the crowd and capture their attention. In this instance, the seller can introduce themselves, provide their value proposition and have a call to action. “These are methods we use for our own prospecting. In a daily life made of multiple solicitations, a video message is much more memorable than lines of text: the pitch is fluid, the seller’s intention is clearly conveyed, intimacy is created,” observes Alexandre Barthel, Global Head of Demand at Webhelp. 

Another popular personalization method is to include a screenshot of the prospect’s LinkedIn profile or website within a video. This highlights the effort a sales person took to research the prospect on LinkedIn and learn more about them.

Harnessing videos in proposals

Remote sellers can go beyond sending an email with an attached proposal and actually record a video outlining each point of the proposal and the next steps. It can even be useful when going over any legal issues and contract details. 

Finally, the seller can create a video thanking the client for their time and handing over the client to the Customer Success manager or other members of the business. 

Video as a training and equipping vehicle

Should you need to guide your team on how to use a particular type of software, or if you need to provide step-by-step instructions on a task, how-to videos are ideal. These types of videos are great for knowledge sharing and are also perfect for reaching out to the B2B audience. 

Video streaming services are leading to success

Although we can’t choose the video steaming platform for you, we can tell you what has worked for our clients to build successful relationships, engagement, and revenue growth. 

Using channels such as video, social and digital marketing to drive sales, meet targets, ramp up new service offerings, track and measure video engagement with prospects, is fuelling the B2B sales pipeline. 

Furthermore, joint content creation between talented, multilingual teams, using video streaming, enables a collaborative and flexible approach leading to new and recurrent sales.​ 

Video plays a significant role with driving sales through engaging social channels and digital marketing platforms, when displaying service offerings, thereby providing the quintessential omnichannel selling. 

Video enables businesses to be innovative and to differentiate themselves amongst their competitors. We believe that understanding the power of technology and a human mindset approach, connects you with your customers to achieve the most value. With video becoming a strong contender due to growing audience popularity within the digital space, we believe it has untold power to deliver a game-changing experience. 

Get in touch with an expert

Get in touch to find out how you can optimize video success in your business strategy.
 

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Webhelp and The University of Stellenbosch Executive Development celebrate Leadership programme success

Webhelp have partnered with USB Executive Development to co-create a two-year programme to help Passionate Game Changers excel in their development journey. This week, we celebrated the end of the first year for 33 of our future leaders in South Africa.

In October 2020, Webhelp South Africa and the University of Stellenbosch Executive Development launched a unique leadership acceleration programme to develop an inclusive and accredited route into future business leadership.

At Webhelp, we are fully committed to diversity and inclusivity. To achieve the right leadership we invest in our people and develop their skills in the business. We want to see everyone who has capability have the opportunity to be the best they can be, which is why our partnership with USB is a key component in our talent strategy.

The co-created leadership acceleration programme is a 2-year course ground in academic theory, whilst ensuring practical application for the BPO and Webhelp context. The university has been an ideal partner in enabling the delivery of the programme, with candidates accelerating into leadership positions.

 

On 7 July, we hosted a celebration event to recognise 33 candidates – 18 female, 15 male – successfully completing the first year of the two-year course. The event looked back at the year one journey so far, with video testimonials from our participants our leaders and our sponsors.

Our CEO, David Turner applauded candidates on their commitment during what has been an incredibly challenging year, and thanked the university for their incredible support.

“You wouldn’t have been able to achieve this if we did not have important educators involved such as our partners at the university who have guided and coached our people. I have seen the most fulsome praise come through from our participants.”

 

In addition, David closed with three thoughts for candidates to consider when going into year two.

  1. Continue to be curious – being curious allows you to ask the right questions.
  2. Be disruptive – aim to be the future game-changes of South Africa, look to change things and be different.
  3. Be humble – the only way you can learn is for you to believe that you don’t know everything.

 

USB Executive Development truly brought our talent agenda vision to realty. The programme has been a phenomenal success on every level and our people have been gifted with invaluable experience and learning. In addition, we have observed three of our senior managers successfully promoted into director roles because of the partnership.

Gillian Campbell, our Chief People Officer admired the discretionary effort our people put in to manage this program on top of their day job.

“Each and every one of you, both participants and contributors, should take pride in how far you’ve come and have faith in how far you will go.”

We look forward to seeing our candidates progress and excel in their leadership journey in year two. It has been a pleasure to collaborate with USB and we cannot thank line managers, sponsors, mentors and assessors enough. Their contribution has really enabled some of the success stories we have seen.

 

Finally, we would like to extend our congratulations once again to all candidates on the end of year one, it has been a pleasure watching you transform into the leaders you are destined to be. To our partners at USB Executive Development, thank you for helping us to create and deliver this rewarding programme.


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Webhelp expands footprint in Americas with OneLink

Global BPO Webhelp Acquires OneLink to Expand Operations in the Americas for Customer Experience Services and Solutions

 

Complementary CX brands bring a game-changing, holistic approach to CX in the digital world, creating modern customer experience journeys for client brands.

PARIS — July 13, 2021 — Webhelp, a leading global provider of customer experience (CX) and business solutions, has announced its intent to acquire OneLink, an innovator in digitally-enabled CX, BPO and technology services supporting tier one brands throughout the United States, Europe, and Latin America. OneLink clients include progressive hyper-growth technology brands in areas such as shared mobility, e-commerce, fintech, fitness tech and payment apps, etc. Terms of the deal were not disclosed.

Following the acquisition, which is subject to approval of the relevant regulatory authorities, Webhelp will have revenues in excess of U.S. $2.4B, with 190 locations across 55 countries and more than 90,000 employees globally.

“Webhelp and OneLink share a similar culture and challenger mentality. We both create disruptive experiences in the digital world that position our clients as customer-focused organizations, helping them build brand loyalty and create revenue,” said Olivier Duha, co-founder and CEO of Webhelp. “Together, our combined value will offer clients access to additional locations and extended customer service and support capabilities, as well as the strength of our combined innovation in digital and technology-driven customer experience solutions.”

Webhelp continues to expand its global footprint and service offerings through organic growth and M&A activities, including 13 acquisitions in the past five years. The company recently acquired Dynamicall, now Webhelp Peru, expanding operations to support the U.S., LatAm, and European markets. Adding OneLink offers a significant expanded footprint across Latin America, an attractive best-shoring mix, and top-level nearshore capabilities for the U.S. market, as well as next-generation in-house technology solutions.

Key to the Webhelp-OneLink deal was a complementary solutions portfolio and a focus on creating exceptional human experiences aimed at driving success for clients. Both companies have built a culture of imaginative, passionate people, who are driven to build value for clients across challenging industries such as consumer tech, industrial, e-commerce, health, and finance. In a world that’s increasingly digital, both organizations are keen on leveraging the positive multiplier effects from bringing together people and technology to create incredible, seamless customer journeys. In addition, both organizations are founder-led, creating a like-minded approach to growing a global business based on the strength of an empowered workforce.

“We’re very proud of our team of Incredybles who have driven our success over the past eight years. We are all excited about joining forces with the Webhelp family,” said Eduardo Salazar, CEO and co-founder of OneLink BPO. Combining our strengths opens up opportunities to continue making real impact for our clients, our people and the communities where we work, driven by a shared ambition of creating inclusive and sustainable value.”

According to Sandrine Asseraf, Webhelp’s Group Managing Director North America, the natural fit of the companies and teams was clear from the first conversation. OneLink’s purpose-focused approach is closely aligned with Webhelp’s. Both brands are driven by a mutual and ambitious people-first culture dedicated to making a real impact for employees and clients by challenging the old ways of engaging and supporting end customers.

For Webhelp, Goldman Sachs Bank Europe SE served as exclusive financial advisor while Latham & Watkins LLP served as legal counsel.  For OneLink, Rothschild & Co served as exclusive financial advisor while Greenberg Traurig, LLP served as legal counsel.

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About Webhelp

Webhelp designs, delivers, and optimizes unforgettable human experiences for today’s digital world – creating game-changing customer journeys. From sales to service, content moderation to credit management, Webhelp is an end-to-end partner across all B2C and B2B customer journeys. Its 80,000 passionate employees across more than 50 countries thrive on making a difference for the world’s most exciting brands. Webhelp is currently owned by its management and Groupe Bruxelles Lambert (Euronext: GBLB), a leading global investment holding, as of November 2019.

About OneLink BPO

OneLink provides digitally enabled CX, BPO, and technology services to leading North and Latin American clients through a comprehensive portfolio of complex front, middle & back office, chatbots, AI, and various other automation services.

OneLink operates 17 centers in Mexico, El Salvador, Nicaragua, Guatemala, Colombia, and Brazil and employs over 14.000 people – the Incredybles. The company has grown since inception at a +30% CAGR. The company is currently owned by New York based private equity firm One Equity Partners (OEP) and current members of the OneLink management team.

Advisors to the deal

Webhelp

  • Goldman Sachs Bank Europe SE – Paris Branch / exclusive financial advisor
  • Latham & Watkins LLP / Legal advisor
  • Linklaters LLP / Tax structuring advisor and legal advisor on the financing
  • KKR Capital Management & Goldman Sachs Bank Europe SE – Paris Branch / financing provider
  • Alvarez & Marsal / Financial and Tax due diligence advisor
  • Roland Berger / Commercial due diligence advisor
  • Auctus Advisors / IT Technical due diligence advisor

OneLink Holdings

  • Rothschild & Co / exclusive financial advisor
  • Greenberg Traurig, LLP / legal counsel to OneLink Holdings and One Equity Partners,
  • KPMG / financial and tax diligence support


The creative process behind Webhelp’s sponsored bear

In just a few days’ time, the bears will hit the streets of Sheffield for this summer’s sculpture trail. Ahead of the launch on 12th July, we caught up with Eleanor Young, the artist of Webhelp’s Pastel Pattern Patchwork Bear to learn more about our bear sculpture and the creative process behind the design.

 

First of all, tell us a little bit about your background as an artist?

I’m a designer maker based in rural Perthshire, where I run my design studio Fun Makes Good. Having studied textile design at Glasgow School of Art I now specialise in contemporary patchwork, creating bold, bright, design-led interior products and upholstery as well as large scale bespoke textile pieces for commercial spaces and the public realm. Although primarily specialising in textiles I’ve enjoyed evolving my practice to include murals and pieces of public art too, all in my signature colourful graphic style.

How did you come across the call out for artists to design a Bear for the trail?

I was privileged enough to be asked by The Children’s Hospital Charity’s team to submit a design as I was already working on a project with Sheffield Children’s Hospital. I jumped at the chance, as it seemed a nice way to develop on the work I was already creating for them, bringing the work out of the hospital and into the wider city for people on the street to enjoy.


How did you feel when your design was chosen by Webhelp?

It’s really lovely to have a company behind it who feel passionate about the cause and want to support the sculpture trail. I’m delighted my design was selected!


What inspired you to choose the patchwork theme for the bear?

I chose to create a design that takes direct reference from the textile work that I had been working on for Sheffield Children’s Hospital. I’d recently been making bespoke cushions for seats and seating areas in the hospital that featured soft patchworks of flowing shapes in ice-cream colours. I wanted to use the same colour pallet and reference the same pattern but as if the shapes continued on into one large patchwork, that could wrap around the bear. It was nice to expand on the design and take it into a 3-dimentional space!


How many weeks did it take you to complete the sculpture, did you hit a creative block?

It was very good timing as the bear arrived just days before the very first lockdown last year. It provided me with a very calming activity to work on whilst everything else seemed to be so uncertain. It was really lovely just taking the time to work on it bit by bit unpressured.

Fun Makes Good has created work for unusual and interesting places, what has been the most memorable place?

One of my favourite projects actually took one of my pieces out on tour, to help promote live performance across the Highlands and Islands. I upholstered some theatre chairs in bespoke digitally printed velvet. The chairs travelled across country on the top of a yellow car and were placed in some of the most beautiful locations across the Highlands including beaches, hills and beside lochs. It was such a fun idea!


Can you tell us about your collaboration with Artfelt when you created bespoke textiles and interior decoration within Sheffield Children’s Hospital?

I feel very privileged to have worked with Artfelt, the charity arts programme at Sheffield’s Children’s Hospital, on a few different commissions after meeting Jade Richardson the Arts commissioner at a Christmas Market at the Hepworth in 2018. After seeing my cushions at the market I was asked to make some in a hospital suitable material, that could add an element of ‘home’ and comfort in some of the seating areas. Working with healthcare grade vinyl, I made a number of patchwork designs that tied in with the existing interior decoration.

From there, I worked on designing a whole scheme for one of the parent’s rooms, bringing together textiles with hand painted murals and wall art. It was a fantastic experience and I received great feedback from the staff who were all involved in the design process, making sure all the elements were right for the space. I also really enjoyed the experience of coming into the hospital to paint, as I was able to meet some of the parents who would be using the room and could see how much they appreciated having an area designed for them.

Around the same time, I was commissioned to design some large-scale cushions to be fitted into internal windows within the newly completed ward. The scale of the large internal windows provided an opportunity to create a space within the corridors for seating. These individual pods could provide semi private, quiet spaces for waiting and contemplation and I designed some complimentary soft seating pads.


Will you be visiting Sheffield to see the Bears?

Yes! I’m very much hoping to make a trip later in the summer with my family as my wee boy has been asking ‘where has the bear gone’ and I know he’ll love hunting out the others across the city.

If you’re interested in finding out more about Eleanor’s designs check out Fun Makes Good amazing product selection here.

As proud sponsors of the trail, Webhelpers across our three Yorkshire sites have various actives planned to raise funds for Sheffield Children’s Hospital. We can’t wait to see what they have in store!

In the meantime, let the bear hunt begin #PatchworkBear.


Victor Sundén appointed CEO of Webhelp Nordic

7th June 2021

Victor Sundén, Chief Commercial Officer and Deputy CEO at Webhelp Nordic, will be promoted to CEO of the Webhelp Nordic region as of August 23, 2021. Victor joined Webhelp in early 2020 to drive strategic growth in the region.

Victor will succeed Terje Andreassen, who has served as the CEO of Webhelp Nordic for the past five years. Terje has been with Webhelp Nordic and former GoExcellent, now a part of the Webhelp Group, since 2009, and after a long tenure of twelve great years of service, he has reached a point where he would like to focus on his role as Chairman of the Webhelp Nordic Board. He will continue supporting the expansion of Webhelp while maintaining a key focus on customer relations.

Victor has extensive experience ranging from strategy consulting and advising clients in Europe and the U.S. to building and scaling internet businesses, primarily in e-commerce. These experiences provide Victor with a solid foundation for raising Webhelp’s presence in the region.

Victor Sundén stated:

 “I am honored for this opportunity to assume the CEO role during such a pivotal period of development. Like all the Webhelpers here, I am passionate about the company’s success and am committed to driving innovative customer experiences for our clients. With Terje’s support, I plan to continue executing the strategy while maintaining a significant focus on empowering our people and unlocking growth as we continue to scale. On behalf of the entire Nordic team, I want to thank Terje for his enormous contributions to Webhelp, his guidance, and his mentorship throughout this transition. Terje has made great strides in his commitment to the company’s success while helping to cultivate phenomenal culture. We’re lucky to have him serve as an advisor moving forward.”

Terje Andreassen said:

“It’s been a great honor to be a part of the Webhelp Nordic team as Webhelp has undergone a crucial period of transformation, partnering with new clients to deliver innovative CX solutions. Although I’ll be reducing my day-to-day involvement in the management of Webhelp, I will continue to serve Webhelp as a strategic advisor and building client relations as chairman of the board. I couldn’t be more pleased to see Victor transition into this new role as CEO. I am very proud of what we’ve accomplished together.”

Olivier Duha, Webhelp Co-founder and CEO shared:

“The Webhelp community have a lot of appreciation and respect for Terje’s role as Nordic Region CEO. Victor’s experience and drive will no doubt lead to a continued success for this region, and I very much look forward to seeing what greatness the team delivers.”


Webhelp keeps growing with the opening of new offices in Malaga

Webhelp, a leading global customer experience and business solutions provider, inaugurated its new offices in the Benalmar Building, located 20 kilometres from Málaga city, as the company’s new B2B sales project centre and technology hub for the local economy.

Mr. Víctor Navas, Mayor of Benalmádena, attended the inauguration together with Julio Jolín, CEO of Webhelp Spain; Victor Sunden, deputy CEO and COO Webhelp Nordic and Vincent Bernard, Chief Operating Officer Webhelp Group.

Webhelp is committed to promoting growth and employment in Málaga.

The new headquarters in the Benalmar Building, in Benalmádena, has 7,500 m2 and has been remodelled to adapt to the needs of the company and the new post Covid-19 requirements, with a capacity of up to 1,065 workstations. Webhelp estimates a 25% growth this year, generating employment opportunities and attracting talent to the local community.

Julio Jolín, CEO of Webhelp Spain said:

“Malaga is one of the Spanish cities with the greatest projection in the technological and business field. The great quality of life it offers and its extraordinary connection with other cities in Europe make it a strategic capital for competitiveness and talent attraction. Webhelp has been on the Costa del Sol since 2017 and currently has more than 60 positions open for recruitment in the coming weeks. From Benalmádena, our goal is to grow in B2B sales and promote the generation of employment, providing the best service to our clients”.

From its current headquarters in Benalmádena, Webhelp’s staff in Malaga is formed by people of around 30 nationalities offering B2B services mainly to companies in the banking and insurance sector, information technology, high tech and construction, with a strong international projection, and aims to become a hub of growth and talent attraction for the region.
In Spain, Webhelp has offices in Barcelona, Mallorca, Valencia and Tenerife and recorded revenues of 185 million euros, 23% more than in 2019. More than 75,000 Webhelpers share their talent and passion every day to help their clients make a difference, inspired by the “Think Human” vision promoted by the company.