The panellists at the 2023 LSX World Congress exchanged ideas on how to create patient-centric solutions and the best practices in using digital health technologies to help address the challenges and barriers that patients and clinicians in the NHS face.  

By focusing on customer service, leveraging technology and data to connect the various touchpoints across the car buying journey, and forging strong partnerships between OEMs and dealers, the agency model has the potential to completely reshape the automotive industry.

In this article, we’ll address the details of the Bill, the importance of trust and safety, and how implementing content moderation services can ensure your business remains compliant without it being detrimental to user experience. 

In this article, we examine how machine translation (MT) can empower organisations of any size to adapt to the evolving CX needs of their customer base and, ultimately, stand out in the global marketplace. 

In this article, we’ll look at the essential compliance and regulatory considerations for international automotive businesses seeking to make a splash in the UK market.  

This new partnership, designed to support 40 pupils across 3 East Ayrshire schools into jobs, apprenticeships or vocational college courses when they leave, was launched on the 21st April, in Kilmarnock.

In March, Webhelp hosted a CCMA (Call Centre Management Association) CONNECT event on the topic of “Changing Customer Expectations”, with different senior leaders invited to present their views on how the contact centre is responding to the evolving landscape that we now see.

Emma Bouché, Head of Healthcare, Webhelp UK, explains how the NHS could reduce waste and improve capacity through better communication, technology, effective resource management, and augmented human-to-human support.

New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced […]

COVID-19 has dramatically impacted millions of lives and fundamentally changed the direction of the global economy, but what are the […]

The existing retail transformation agenda has been radically altered. And, while doors are now reopening following what could be the […]

In 2019 the outlook for travel was fairly optimistic in comparison to some other major sectors. It was at a […]

Well before the COVID-19 pandemic began, the identification and protection of vulnerable customers was a significant focus for companies and […]

As part of our #servicereimagined series, Helen Murray, Chief Customer Solutions Officer for the UK Region, looks at how Artificial Intelligence […]

(Article published initially in French in Actionco.fr) Selling is hard. More than ever, marketing-commerce congruence is essential to accelerate growth by generating higher value qualified leads.  While the first two thirds of the B2B customer journey is now in digital form, “it is essential to stimulate the customer as soon as he prepares to make a purchase, alone, online, […]

One of the greatest misconceptions about managing a remote team is that it exclusively needs a new set of skills. […]

As the urgency for change and transformation intensifies in the post COVID landscape, Craig Gibson CCO for Webhelp UK, shares his […]

The business challenge facing the Webhelp UK Operational Learning and Development (Ops L&D) team, at the onset of the COVID-19 pandemic was truly exceptional. […]

South Africa provides a vibrant, enthusiastic and highly skilled base for many of Webhelp’s clients who chose offshoring to deliver […]

Currently most of us can relate to working remotely from different locations owing to the Covid-19 pandemic. A recent survey […]