In this article, we’ll address the details of the Bill, the importance of trust and safety, and how implementing content moderation services can ensure your business remains compliant without it being detrimental to user experience. 

In this article, we examine how machine translation (MT) can empower organisations of any size to adapt to the evolving CX needs of their customer base and, ultimately, stand out in the global marketplace. 

In this article, we’ll look at the essential compliance and regulatory considerations for international automotive businesses seeking to make a splash in the UK market.  

This new partnership, designed to support 40 pupils across 3 East Ayrshire schools into jobs, apprenticeships or vocational college courses when they leave, was launched on the 21st April, in Kilmarnock.

In March, Webhelp hosted a CCMA (Call Centre Management Association) CONNECT event on the topic of “Changing Customer Expectations”, with different senior leaders invited to present their views on how the contact centre is responding to the evolving landscape that we now see.

Emma Bouché, Head of Healthcare, Webhelp UK, explains how the NHS could reduce waste and improve capacity through better communication, technology, effective resource management, and augmented human-to-human support.

New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced […]

COVID-19 has dramatically impacted millions of lives and fundamentally changed the direction of the global economy, but what are the […]

The existing retail transformation agenda has been radically altered. And, while doors are now reopening following what could be the […]

In 2019 the outlook for travel was fairly optimistic in comparison to some other major sectors. It was at a […]