New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced […]

In 2019 the outlook for travel was fairly optimistic in comparison to some other major sectors. It was at a […]

COVID-19 has dramatically impacted millions of lives and fundamentally changed the direction of the global economy, but what are the […]

The existing retail transformation agenda has been radically altered. And, while doors are now reopening following what could be the […]

Well before the COVID-19 pandemic began, the identification and protection of vulnerable customers was a significant focus for companies and […]

As part of our #servicereimagined series, Helen Murray, Chief Customer Solutions Officer for the UK Region, looks at how Artificial Intelligence […]

(Article published initially in French in Actionco.fr) Selling is hard. More than ever, marketing-commerce congruence is essential to accelerate growth by generating higher value qualified leads.  While the first two thirds of the B2B customer journey is now in digital form, “it is essential to stimulate the customer as soon as he prepares to make a purchase, alone, online, […]

One of the greatest misconceptions about managing a remote team is that it exclusively needs a new set of skills. […]

As the urgency for change and transformation intensifies in the post COVID landscape, Craig Gibson CCO for Webhelp UK, shares his […]

The business challenge facing the Webhelp UK Operational Learning and Development (Ops L&D) team, at the onset of the COVID-19 pandemic was truly exceptional. […]