India

How the Yodel and Webhelp partnership faced the challenge of COVID-19

Partnership is a huge part of the way we deliver services at Webhelp, and one of our four cultural pillars […]

Outsourcing content moderation: adding value to first and third parties with a human first approach

What are the main issues with content moderation today? A recent report published by NYU, shows that there is over [...]

Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior […]

Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior […]

Fast Fashion, online retail growth and the future of the high-street

As fast fashion brand Boohoo adds more failing high-street brands to its online portfolio, sector expert Kellyann McCafferty, Account Director for […]

Why are human moderators still essential?

Understand the unsaid Humans remain the best in reading, interpreting and understanding content. Often times AI powered moderation fails to […]

Five trends for travel in 2020

The travel, tourism and hospitality industry has been hit hard by the impact of the COVID-19 outbreak. However, many countries […]

Is the future moderation of social media companies at stake?

§ Section 230 Enacted in 1996, § Section 230 of the Communications Decency Act (CDA) states that “No provider or […]

The future of travel in the post COVID world

The arrival of COVID-19 may have changed the travel industry forever. We’ve asked sector expert, and Webhelp Group Chief Sector […]

Customer relationship: the “next world” requires more humanity (part 1)

From crisis management to the emergence of the relativity world afterwards. Here are some thoughts to make the current health […]

Five key questions for CEOs, a response to McKinsey Digital

In a recent article from McKinsey Digital, several experts posed a number of key questions focusing on a digital-led recovery […]

240,000 Webhelp honeybees support biodiversity on World Environment Day

As communities the world over contemplate the challenge of biodiversity loss — the theme of this year’s World Environment Day […]

Customer engagement insight for 2020 and beyond

In recent months digital communication has become much more prevalent and is now essential to many global sectors, so Andrew […]

Sectors impacted by the COVID-19 lockdown

The business landscape is rapidly changing due to the influence of COVID-19. Here we take an at-a-glance look at which […]

Content Moderation: AI vs Human Moderation

Did you know that since the onset of the Covid-19 pandemic Facebook’s daily active users have gone well over 1.73 […]

Meet our Game Changers : Jay Fell

Meet our Game Changers : Jay Fell Global Account Manager, UK. “Everything is possible if you have the drive, determination […]

How CX can help the insurance industry survive in 2020 and beyond

As insurance firms compete to adapt to swiftly changing consumer demands and the prospect of an economic downturn in the […]

Which new markets are growing under COVID-19, and how can quality CX help them thrive?

The way we work, communicate, socialise and shop is undergoing a period of radical and swift change. Planned strategies are […]

Webhelp SA during the COVID crisis: Protecting our people

South Africa has experienced a unique set of challenges during the COVID-19 crisis. The impact has been felt across our […]

Webhelp Dunoon employee joins frontline battle against COVID-19

Rachel Gillespie, a customer service advisor at Webhelp Dunoon, has graduated from her nursing training thirteen weeks early in order […]