India
886 Articles and Podcasts
How Baby Boomers are impacting the workforce
In recent months, industry pundits and analysts have speculated on the impact of the younger generation as consumers and on […]
Brandon Aitken joins Impact Sourcing panel at the GBS Investors Conference
Brandon Aitken, CCO Webhelp SA, joined speakers on stage on the 20th November at the GBS Investors Conference, which was […]
Service transformation through a human lens at The Future of Service conference
Author: Helen Murray, Webhelp Chief Customer Solutions Officer How do we find the right balance between people and technology? Here […]
Webhelp Sponsors prestigious HR Award
The 13th Hr NETWORK National Awards took place at the Glasgow Hilton, in Scotland last night. The Awards ceremony, regarded […]
Gobeyond Partners, part of the Webhelp Group, host The Future of Service 2019
GoBeyond Partners, part of the Webhelp Group, will hold the highly regarded Future of Service Conference, at No.11 Cavendish Square, […]
Infographic: Customer journey in a nutshell!
The customer journey is usually described as the complete sum of experiences that customers travel through when interacting with a […]
Webhelp launch apprentice-style Crosshouse charity challenge
Senior leaders from global customer experience expert, Webhelp, have been out and about across Ayrshire in aid of the Crosshouse […]
Customer Experience (CX) made simple
Author: Ewan McKay, Marketing and Communications Manager, Webhelp CX, HX, customer journeys and touchpoints…. The contact centre industry is awash […]
How our people are key to growth in SA
Author: Brandon Aitken, Chief Commercial Officer South Africa and India As we near the end of another year, I have […]
Webhelp and Shop Direct are Top Offshore Campaign Finalists
Webhelp, in partnership with Shop Direct, are delighted to have been nominated in the category of Top Offshore Campaign in […]
Infographic: Customer views on AI and Automation
With driverless cars, chatbots, smart speakers, drones and data-phishing creating sensational headlines on a daily basis, forward thinking brands should […]
Travel Sector Trends for 2019
The media spotlight has been firmly on the travel industry in the past few weeks, with the demise of high […]
5 secrets to engage Gen Z as an employee
Gen Z represents an untapped goldmine of talent and innovation, but challengingly, they bring the job market a set of […]
5 secrets to engage Gen Z as an employee
Author: Melanie Buckley, HEAD OF PEOPLE CORPORATE SERVICES UK, INDIA & SOUTH AFRICA Gen Z represents an untapped goldmine of […]
Webhelp acquires PitechPlus – a leading software solutions expert
The Webhelp Group announces the acquisition of PitechPlus, a Romanian company that designs, develops and deploys custom – made software […]
Infographic: Spotlight on Gen Z behaviour & preferences
Much has been speculated about Gen Z, the new kids on the generational block. They are loosely categorised as people […]
Another Award winning year for Webhelp and Sky
It was a successful night for global customer experience expert, Webhelp, and leading telecommunications provider Sky, at the UK Customer […]
The importance of Humanising your brand
Polly Ashdown, Marketing & Communications Director, looks at why behaving in a more human way is a vital part of […]
Webhelp hosts industry discussion on generational differences and their impact on CX
Webhelp hosted the second of our Disruptor Dinners at the Shangri-la at the Shard in London yesterday, as part of […]
The Game-Changer Mindset
New business ideas that are channeled towards creating innovative products pop up every day, however, very few of them manage […]
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