South Africa

894 Articles and Podcasts
Multilingual CX: solving success blockers with machine translation

In this article, we examine how machine translation (MT) can empower organisations of any size to adapt to the evolving CX needs of their customer base and, ultimately, stand out in the global marketplace. 

Compliance unlocked: underpinning success in the UK automotive market

In this article, we’ll look at the essential compliance and regulatory considerations for international automotive businesses seeking to make a splash in the UK market.  

Webhelp and Think Human Foundation announce 2-year partnership with WorkingRite

This new partnership, designed to support 40 pupils across 3 East Ayrshire schools into jobs, apprenticeships or vocational college courses when they leave, was launched on the 21st April, in Kilmarnock.

Changing customer expectations & enhancing the customer journey

In March, Webhelp hosted a CCMA (Call Centre Management Association) CONNECT event on the topic of “Changing Customer Expectations”, with different senior leaders invited to present their views on how the contact centre is responding to the evolving landscape that we now see.

Turning the tide: saving the NHS with augmented human capability

Emma Bouché, Head of Healthcare, Webhelp UK, explains how the NHS could reduce waste and improve capacity through better communication, technology, effective resource management, and augmented human-to-human support.

Far-reaching partnership launched to bridge the digital divide for hundreds of learners in KZN

Upskilling South Africa’s youth is key to future success, and an area that requires urgent input is digital transformation. As […]

Webhelp Recognized as a Best Place to Work Globally

Triple success for Webhelp with Best Places to Work globally, in Africa and for Women in Algeria

Tammy Chetty discusses the positive impact of BPO sector in South Africa

Tammy Chetty, Managing Director of South Africa, talks about the level of opportunities now being seen within the country’s economy, its ability to rapidly create jobs at scale, and how Webhelp is helping with job creation.

Webhelp and Columba Leadership: Supporting hundreds of learners over eight years

Since 2014, Webhelp South Africa has been supporting Columba Leadership, a South African social enterprise that offers values-based leadership programmes for Grade 10 -12 learners, principals and educators.

Webhelp appoints Tammy Chetty as South Africa’s new Managing Director, Operations
SHAREWe’re pleased to announce the appointment of Tammy Chetty as the new Managing Director of our South Africa operations. Tammy [...]

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