South Africa

898 Articles and Podcasts
UK Consumer Duty: is this a win-win for financial services firms and customers?

Imagine being able to understand what frustrates your customers and fixing these for the next customers. That would not only deliver your Consumer Duty evidence but also, most importantly, solve your customer friction points, ultimately leading to increased customer satisfaction, retention, and brand advocacy.  

Driving Greater Adoption of HealthTech Innovation Within Healthcare systems like the NHS and Ensuring a Patient Centric Experience

The panellists at the 2023 LSX World Congress exchanged ideas on how to create patient-centric solutions and the best practices in using digital health technologies to help address the challenges and barriers that patients and clinicians in the NHS face.  

The Agency Model – What it really means for UK Automotive

By focusing on customer service, leveraging technology and data to connect the various touchpoints across the car buying journey, and forging strong partnerships between OEMs and dealers, the agency model has the potential to completely reshape the automotive industry.

UK Online Safety Bill and its impact on customer experience

In this article, we’ll address the details of the Bill, the importance of trust and safety, and how implementing content moderation services can ensure your business remains compliant without it being detrimental to user experience. 

Multilingual CX: solving success blockers with machine translation

In this article, we examine how machine translation (MT) can empower organisations of any size to adapt to the evolving CX needs of their customer base and, ultimately, stand out in the global marketplace. 

Compliance unlocked: underpinning success in the UK automotive market

In this article, we’ll look at the essential compliance and regulatory considerations for international automotive businesses seeking to make a splash in the UK market.  

Webhelp and Think Human Foundation announce 2-year partnership with WorkingRite

This new partnership, designed to support 40 pupils across 3 East Ayrshire schools into jobs, apprenticeships or vocational college courses when they leave, was launched on the 21st April, in Kilmarnock.

Changing customer expectations & enhancing the customer journey

In March, Webhelp hosted a CCMA (Call Centre Management Association) CONNECT event on the topic of “Changing Customer Expectations”, with different senior leaders invited to present their views on how the contact centre is responding to the evolving landscape that we now see.

Turning the tide: saving the NHS with augmented human capability

Emma Bouché, Head of Healthcare, Webhelp UK, explains how the NHS could reduce waste and improve capacity through better communication, technology, effective resource management, and augmented human-to-human support.

Far-reaching partnership launched to bridge the digital divide for hundreds of learners in KZN

Upskilling South Africa’s youth is key to future success, and an area that requires urgent input is digital transformation. As […]

Webhelp Recognized as a Best Place to Work Globally

Triple success for Webhelp with Best Places to Work globally, in Africa and for Women in Algeria

Tammy Chetty discusses the positive impact of BPO sector in South Africa

Tammy Chetty, Managing Director of South Africa, talks about the level of opportunities now being seen within the country’s economy, its ability to rapidly create jobs at scale, and how Webhelp is helping with job creation.

Webhelp and Columba Leadership: Supporting hundreds of learners over eight years

Since 2014, Webhelp South Africa has been supporting Columba Leadership, a South African social enterprise that offers values-based leadership programmes for Grade 10 -12 learners, principals and educators.

Webhelp appoints Tammy Chetty as South Africa’s new Managing Director, Operations
SHAREWe’re pleased to announce the appointment of Tammy Chetty as the new Managing Director of our South Africa operations. Tammy [...]
Webhelp joins forces with Blossom to support female empowerment in South Africa

Webhelp and Co-op have joined forces with Blossom Care Solutions to fight period poverty, in a practical, holistic way.

Webhelp and The University of Stellenbosch Executive Development celebrate Leadership programme success
SHAREWebhelp have partnered with USB Executive Development to co-create a two-year programme to help Passionate Game Changers excel in their [...]
Alderman James Vos visits Claremont site
SHAREAs growth of the Business Process Outsourcing (BPO) sector in Cape Town continues to be recognised as a key driver [...]
Peak Voices Part 1: Increased Service Demand in South Africa
SHAREWhen describing a peak in customer experience, there are two separate meanings: the first is a peak moment as experienced [...]
Changing Lives in South Africa: Advisors in their own words
SHAREAs Webhelp’s partnership with Harambee Youth Employment Accelerator continues, Cathy Kalamaras takes a look back at the story so far, [...]
Webhelp South Africa launches unique leadership diversity programme
SHAREWebhelp South Africa launches unique leadership diversity programme in partnership with the University of Stellenbosch Business School Webhelp South Africa [...]

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