In this article, we examine how machine translation (MT) can empower organisations of any size to adapt to the evolving CX needs of their customer base and, ultimately, stand out in the global marketplace. 

In this article, we’ll look at the essential compliance and regulatory considerations for international automotive businesses seeking to make a splash in the UK market.  

Webhelp has picked up three awards at this year’s prestigious Contact Centre Association (CCA) Excellence Awards.

This new partnership, designed to support 40 pupils across 3 East Ayrshire schools into jobs, apprenticeships or vocational college courses when they leave, was launched on the 21st April, in Kilmarnock.

Now in its 9th year, the LSX World Congress is the leading partnering, strategy and investment event in Europe, with qualified 1:1 partnering at its core.

In March, Webhelp hosted a CCMA (Call Centre Management Association) CONNECT event on the topic of “Changing Customer Expectations”, with different senior leaders invited to present their views on how the contact centre is responding to the evolving landscape that we now see.

Webhelp appoints tech industry veteran Benjamin Faes as UK CEO.

Emma Bouché, Head of Healthcare, Webhelp UK, explains how the NHS could reduce waste and improve capacity through better communication, technology, effective resource management, and augmented human-to-human support.

Upskilling South Africa’s youth is key to future success, and an area that requires urgent input is digital transformation. As […]

Tammy Chetty, Managing Director of South Africa, talks about the level of opportunities now being seen within the country’s economy, its ability to rapidly create jobs at scale, and how Webhelp is helping with job creation.