United Kingdom

920 Articles and Podcasts
UK Consumer Duty: is this a win-win for financial services firms and customers?

Imagine being able to understand what frustrates your customers and fixing these for the next customers. That would not only deliver your Consumer Duty evidence but also, most importantly, solve your customer friction points, ultimately leading to increased customer satisfaction, retention, and brand advocacy.  

Webhelp celebrates new state-of-the-art Larbert site at event with guests from local community

Webhelp has celebrated the state-of-the-art refurbishment of the Larbert site in Central Business Park by hosting an event attended by guests from across the local community.

Driving Greater Adoption of HealthTech Innovation Within Healthcare systems like the NHS and Ensuring a Patient Centric Experience

The panellists at the 2023 LSX World Congress exchanged ideas on how to create patient-centric solutions and the best practices in using digital health technologies to help address the challenges and barriers that patients and clinicians in the NHS face.  

The Agency Model – What it really means for UK Automotive

By focusing on customer service, leveraging technology and data to connect the various touchpoints across the car buying journey, and forging strong partnerships between OEMs and dealers, the agency model has the potential to completely reshape the automotive industry.

UK Online Safety Bill and its impact on customer experience

In this article, we’ll address the details of the Bill, the importance of trust and safety, and how implementing content moderation services can ensure your business remains compliant without it being detrimental to user experience. 

Multilingual CX: solving success blockers with machine translation

In this article, we examine how machine translation (MT) can empower organisations of any size to adapt to the evolving CX needs of their customer base and, ultimately, stand out in the global marketplace. 

Compliance unlocked: underpinning success in the UK automotive market

In this article, we’ll look at the essential compliance and regulatory considerations for international automotive businesses seeking to make a splash in the UK market.  

A hat trick for Webhelp at the 2023 CCA Excellence Awards

Webhelp has picked up three awards at this year’s prestigious Contact Centre Association (CCA) Excellence Awards.

Webhelp and Think Human Foundation announce 2-year partnership with WorkingRite

This new partnership, designed to support 40 pupils across 3 East Ayrshire schools into jobs, apprenticeships or vocational college courses when they leave, was launched on the 21st April, in Kilmarnock.

Webhelp to lead discussion around adoption of HealthTech Innovation at LSX World Congress

Now in its 9th year, the LSX World Congress is the leading partnering, strategy and investment event in Europe, with qualified 1:1 partnering at its core.

Changing customer expectations & enhancing the customer journey

In March, Webhelp hosted a CCMA (Call Centre Management Association) CONNECT event on the topic of “Changing Customer Expectations”, with different senior leaders invited to present their views on how the contact centre is responding to the evolving landscape that we now see.

Webhelp appoints tech industry veteran Benjamin Faes as UK CEO

Webhelp appoints tech industry veteran Benjamin Faes as UK CEO.

Turning the tide: saving the NHS with augmented human capability

Emma Bouché, Head of Healthcare, Webhelp UK, explains how the NHS could reduce waste and improve capacity through better communication, technology, effective resource management, and augmented human-to-human support.

Far-reaching partnership launched to bridge the digital divide for hundreds of learners in KZN

Upskilling South Africa’s youth is key to future success, and an area that requires urgent input is digital transformation. As […]

Tammy Chetty discusses the positive impact of BPO sector in South Africa

Tammy Chetty, Managing Director of South Africa, talks about the level of opportunities now being seen within the country’s economy, its ability to rapidly create jobs at scale, and how Webhelp is helping with job creation.

The Webhelp Anywhere approach to candidate experience

The end-to-end customer experience can be the difference between a good product or service, and an exceptional one.

CX Leaders to Benefit from New Behavioral Science Practice at Gobeyond Partners

Richard Chataway appointed Director of new Nudge Practice bringing 15 years of experience in delivering positive business outcomes through improved CX

UK Star Awards 2022: Hundreds of game-changers from across Webhelp celebrate winners in Scotland

This year marks the 12th anniversary of the Webhelp UK Star Awards which were held at Cameron House on Loch […]

Customer service in the water industry – maintaining a positive trend

The year ahead will be incredibly challenging with major societal issues around cost of living, recruiting and retaining staff all becoming more prevalent. 

Webhelp appoints Eliana Angelova to lead Hi-Tech and Travel Sector Growth

Webhelp is pleased to announce the appointment of Eliana Angelova as Managing Director within the UK Growth team.  Eliana will focus […]

Get in Touch

We ́d really like to help out. Fancy working together or just want to say hi? Drop us a message
Business Solutions
HR Enquiries & Career Opportunities
Media & Analyst Enquiries
Continue

Business Solutions

HR Enquiries & Career Opportunities

To view our current list of job opportunities or get in touch with our recruitment team, please visit our Careers website. View job opportunities Reach out to our HR team

Media & Analyst Enquires

pressoffice@webhelp.com