The golden rule for great customer experience is to “treat customers as you would like to be treated”. I remember […]
New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced […]
COVID-19 has dramatically impacted millions of lives and fundamentally changed the direction of the global economy, but what are the […]
The existing retail transformation agenda has been radically altered. And, while doors are now reopening following what could be the […]
In 2019 the outlook for travel was fairly optimistic in comparison to some other major sectors. It was at a […]
Well before the COVID-19 pandemic began, the identification and protection of vulnerable customers was a significant focus for companies and […]
As part of our #servicereimagined series, Helen Murray, Chief Customer Solutions Officer for the UK Region, looks at how Artificial Intelligence […]
(Article published initially in French in Actionco.fr) Selling is hard. More than ever, marketing-commerce congruence is essential to accelerate growth by generating higher value qualified leads. While the first two thirds of the B2B customer journey is now in digital form, “it is essential to stimulate the customer as soon as he prepares to make a purchase, alone, online, […]
One of the greatest misconceptions about managing a remote team is that it exclusively needs a new set of skills. […]
As the urgency for change and transformation intensifies in the post COVID landscape, Craig Gibson CCO for Webhelp UK, shares his […]
The business challenge facing the Webhelp UK Operational Learning and Development (Ops L&D) team, at the onset of the COVID-19 pandemic was truly exceptional. […]
South Africa provides a vibrant, enthusiastic and highly skilled base for many of Webhelp’s clients who chose offshoring to deliver […]
Currently most of us can relate to working remotely from different locations owing to the Covid-19 pandemic. A recent survey […]
Partnership is a huge part of the way we deliver services at Webhelp, and one of our four cultural pillars […]
Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior […]
Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior […]
As fast fashion brand Boohoo adds more failing high-street brands to its online portfolio, sector expert Kellyann McCafferty, Account Director for […]
Understand the unsaid Humans remain the best in reading, interpreting and understanding content. Often times AI powered moderation fails to […]
The travel, tourism and hospitality industry has been hit hard by the impact of the COVID-19 outbreak. However, many countries […]