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920 Articles and Podcasts
Is the future moderation of social media companies at stake?

§ Section 230 Enacted in 1996, § Section 230 of the Communications Decency Act (CDA) states that “No provider or […]

The future of travel in the post COVID world

The arrival of COVID-19 may have changed the travel industry forever. We’ve asked sector expert, and Webhelp Group Chief Sector […]

Customer relationship: the “next world” requires more humanity (part 1)

From crisis management to the emergence of the relativity world afterwards. Here are some thoughts to make the current health […]

Five key questions for CEOs, a response to McKinsey Digital

In a recent article from McKinsey Digital, several experts posed a number of key questions focusing on a digital-led recovery […]

240,000 Webhelp honeybees support biodiversity on World Environment Day

As communities the world over contemplate the challenge of biodiversity loss — the theme of this year’s World Environment Day […]

Customer engagement insight for 2020 and beyond

In recent months digital communication has become much more prevalent and is now essential to many global sectors, so Andrew […]

Sectors impacted by the COVID-19 lockdown

The business landscape is rapidly changing due to the influence of COVID-19. Here we take an at-a-glance look at which […]

Content Moderation: AI vs Human Moderation

Did you know that since the onset of the Covid-19 pandemic Facebook’s daily active users have gone well over 1.73 […]

Meet our Game Changers : Jay Fell

  Meet our Game Changers : Jay Fell Global Account Manager, UK. “Everything is possible if you have the drive, determination […]

How CX can help the insurance industry survive in 2020 and beyond

As insurance firms compete to adapt to swiftly changing consumer demands and the prospect of an economic downturn in the […]

Which new markets are growing under COVID-19, and how can quality CX help them thrive?

The way we work, communicate, socialise and shop is undergoing a period of radical and swift change. Planned strategies are […]

Webhelp SA during the COVID crisis: Protecting our people

South Africa has experienced a unique set of challenges during the COVID-19 crisis. The impact has been felt across our […]

Webhelp Dunoon employee joins frontline battle against COVID-19

Rachel Gillespie, a customer service advisor at Webhelp Dunoon, has graduated from her nursing training thirteen weeks early in order […]

How the game is changing for CX markets and channels

As part of our Game Changers series, Helen Murray, Chief Customer Solutions Officer for the UK region, looks at how […]

Webhelp employees smash fundraising goal despite lockdown

Altruistic employees from Webhelp’s Glasgow Hope Street and Dunoon sites have raised a staggering £1,300 for UK charities Comic Relief […]

Can the Crisis Curve create a roadmap for CX transformation and stability?

As well as the tragic cost in human lives, the COVID-19 crisis continues to create instability at every level for […]

The importance of emotional connection with customers during the Coronavirus.

Craig Gibson, Chief Growth Officer for the Webhelp UK region, reveals how brands can use emotional connection, integrity and unity […]

Industry collaboration during the Covid-19 crisis in South Africa

The Coronavirus has shaken the world’s health organisations and financial systems to the core as well as altered the face […]

How Webhelp is working for a greener future on World Earth Day

World Earth Day, now in its 50th year, was established to increase environmental awareness and accountability and to call for […]

Facing the challenges of the coronavirus

Business priorities are shifting as the world rapidly adjusts to the devastating changes brought by the Coronavirus. Here, Helen Murray, […]

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