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Webhelp UK glad to belong to Glasgow

Webhelp UK centre opened with 800 staff and the promise of more jobs to come.

Glasgow's newest employers today (Monday April 16) officially opened their state-of-the-art contact centre in the city and vowed in time to bring 900 jobs to their Atlantic Quay site.

Webhelp UK, Scotland’s leading customer management company, announced last month that they were coming to Glasgow after expanding their contract to provide sales and service support to Sky.

Four weeks after that announcement Steve MacDiarmid, Sky Director of Customer Sales with Webhelp UK CEO David Turner, cut the ribbon of the new site as Webhelp UK staff officially started handling calls for the client.

By the time shift patterns are fully established this week 800 Webhelp UK staff will be on site. However these numbers are set to grow as Webhelp UK steadily ramps up the work done in their three-floor site in Glasgow’s Financial District.

Looking to the future, Webhelp UK Chief Executive David Turner said: “I am delighted that we have managed to get this site up and running just a month after we announced we were coming here.

“It is a fantastic achievement to have 800 staff working here so quickly.

“However the site here can accommodate more and we are now actively recruiting to add another 100 or so staff in the next six to eight weeks.”

We’ve got a long and successful history of working in Scotland so we’re very pleased to be partnered with Webhelp UK to open this new customer centre in Glasgow – Steve MacDiarmid, Sky

Steve MacDiarmid, Director of Customer Sales, Sky said: “We’ve got a long and successful history of working in Scotland so we’re very pleased to be partnered with Webhelp UK to open this new customer centre in Glasgow. Providing first class customer service is of utmost importance so we’re very happy this site is opening to help maintain our excellent standards.”

Founded in Rothesay in the mid 90s with only seven employees, Webhelp UK are now one the UK’s biggest in their sector.

Glasgow is now their seventh Scottish site, joining Rothesay, Greenock, Dunoon, Kilmarnock, Aviemore and their HQ Falkirk. They also have three major centres in England in Warrington, Dearne Valley (Rotherham) and Derby, which opened in January.

Current UK employee numbers are almost 5500 with over 3000 in Scotland. Both figures are scheduled to grow through 2012.

We are delighted to be based in Glasgow and bringing jobs to Scotland’s biggest city – David Turner, Webhelp UK

Glasgow is the fourth Webhelp UK site to work on Webhelp UK’s expanding Sky contract – joining Falkirk, Greenock and their recently opened facility in Derby – and David Turner welcomed his company’s strengthening relationships with this and other blue chip clients

He explained “We now have long-term strategic partnerships with Sky and Vodafone which underline our growing strength in the UK customer management sector and augur well for the future.

“We are delighted to be based in Glasgow and bringing jobs to Scotland’s biggest city.

“I can promise our new employees they are joining a company which will offer them every opportunity to maximise their talent.

“We believe in giving our staff every chance to show exactly what they are capable of. We want to make sure our employees think of Webhelp UK as a career, not just a job and have a series of in-house training and development courses – right up to Management University level - where we want to groom and nurture our managers of tomorrow.

“We look forward to our Glasgow site becoming an increasing vital part of the Webhelp UK network”.


New Webhelp UK centre to open in Glasgow

Atlantic Quay will be 10th UK site for growing company.

Webhelp UK confirmed that they are to open a customer management centre in Glasgow’s Atlantic Quay to provide sales and service support to Sky.

The company has leased three floors of the prestigious building to accommodate the staff expected to be working for them on the Sky account in Glasgow.

Chief Executive David Turner said: “Following the decision by Sky to move their sales and service support work to Webhelp UK from another company, a consultation process has started for those staff who worked on the Sky account in Glasgow.

“Webhelp UK will be involved, to ensure a smooth transfer of affected employees.

“We fully understand this can be a confusing time for those people affected and all parties are working together to make the transfer process as simple and straightforward as possible.

Our long-term strategic partnership with Sky underlines the company’s growing strength in the UK customer management sector – David Turner, Webhelp UK

“Overall, we are delighted to have underlined our strengthening relationship with Sky. Glasgow will be the fourth Webhelp UK centre dedicated to the Sky account, joining Falkirk, Greenock and our recently opened facility in Derby.

“Our long-term strategic partnership with Sky underlines the company’s growing strength in the UK customer management sector.”

Webhelp UK currently have around 4500 employees over their UK network with just under 2500 in their Scottish sites.

This Glasgow move, plus the continued expansion of their recently acquired site in Derby will see these numbers steadily increase over the coming months.


Derby centre opened by Webhelp UK

New customer experience centre opened by Webhelp UK in Derby, Pride Park.

 

Webhelp UK officially opened its latest customer experience centre in Derby’s Pride Park on February 14 – a Valentine’s Day start to what the company is sure will be a long-term relationship with the City

As the site’s current 160 staff enjoyed an opening day carnival atmosphere of street magicians, dancers and balloon artists, CEO David Turner confirmed his intention to grow employment in Derby well beyond the original target total of 700.

With numbers in the site due to reach 280 by the end of the month, the six-month figure of 700 is well on target as the calls handled for client Sky steadily increase week to week.

“I would like to see our staff numbers double in Derby over the next 18 months,” said Turner.

“This is a magnificent facility in a great area and, as we have quickly found out, there is a huge pool of enthusiastic, talented potential employees.

“Webhelp UK worked really well with Derby City Council and Marketing Derby to bring these first 700 Sky jobs here and with their drive and backing we intend to bring new customers to fully maximise this site.

I am delighted at the way we have started life in Derby. With the help and support of Sky we have created a facility and environment that will take customer service to the next level.

“That is our long term aim. In the meantime I am delighted at the way we have started life in Derby. With the help and support of Sky we have created a facility and environment that will take customer service to the next level. It’s fantastic.

“I am confident that when potential new customers see what we are doing here in Derby, they will want to come in on it. That’s why I firmly believe we can increase capacity.”

The centre was officially opened by Kerri-Anne Millar, director of services at Sky, who was delighted both with the look of the centre and the performance and abilities of employees. As she explained:

“In many ways, the staff here are the voice of Sky. They play an important role in our future success. We are very pleased that our strengthening relationship with Webhelp UK has sparked this massive East Midlands expansion.”

The new Derby site continues Webhelp UK’s remarkable run of expansion which has seen staff numbers double in the past two years.

Their now nine-strong UK network of sites has over 4500 employees and is not only expanding partnerships with existing clients but also attracting new business.

As Turner explained: “We have a good, well-honed product here that is setting new industry benchmarks. We aim to keep ahead of the pack.”


Healthy growth reported by Webhelp UK

Profits up and Chief Executive stresses Scotland's leading contact centre company well placed for future growth.

Webhelp UK, Scotland’s biggest contact centre company has reported a robust set of year-end figures despite the current economic climate and the challenges of a highly competitive sector.

The company, an increasingly significant part of the UK business process sector, saw a healthy rise of a third in turnover in the year to March 2011. That moved from just over £47million in 2010 to just under £63million in 2011 as Webhelp UK made significant business wins and underlined the increasing benefits it is bringing to a growing client list.

The year also saw Webhelp UK increasing its EBITDA for the financial year to £5.4m – a rise of 32% per cent, with expectations that this will increase at a greater rate for the year ending March 2012.

It’s an impressive performance by the Larbert-based company as the figures include the considerable on-cost of setting up a new operation in Warrington following the establishment of a new, five-year strategic partnership with long-standing client Vodafone.

Said CEO David Turner: “These are an encouraging set of figures in a challenging economy. The year also saw the establishment of a strategic partnership with Vodafone which gives the company the commercial strength and confidence to continue to grow.

“The long-term benefits from that will have a significant and positive impact on subsequent years’ profitability.

“It’s evident that we are well placed for the future. We are now strategically repositioned at the value end of our market and can continue to grow over the next few years thanks to the talent, commitment and professionalism of our people.”

His confidence is backed by last week’s announcement that the company are to open a 700-strong centre in Derby on behalf of another blue-chip client, Sky.

This will be Webhelp UK’s ninth UK site. When operational early next year, it will take their employee numbers to well over 4500 – with the space and capacity for considerably more should Turner’s growth predictions prove justified.


Webhelp UK wins national award for Inspiring Learning

Warrington Centre scoops Campaign for Learning award.

Webhelp UK's Warrington centre has been awarded the 2011 National Award for Inspiring Learning by the Campaign for Learning and sponsors The Open University. The company, which provides contact centre services, was presented with their award and a cheque for £100 by representatives from Campaign for Learning and the Open University at a special prize giving ceremony in October.

The Inspiring Learning Award aims to recognise organisations that have demonstrated how they have inspired learning through their Learning at Work Day activities. Webhelp UK ran a range of inspirational activities and initiatives on Learning at Work Day to encourage employees to think about their own development and progress at work. The company used suggestions from staff to develop an array of workshops and sessions, which included job shadowing, demonstrations from partner companies, bite sized learning and talks from local community projects. Employees were also able to sign up for recognised qualifications to support their career development. The day was a fantastic success with enthused staff eager to carry on learning.

Webhelp UK’s commitment to staff development for all their employees shone through

Tricia Hartley, Chief Executive of the Campaign for Learning, which co-ordinates Learning at Work Day nationally said, ‘We are delighted to present this award to Webhelp UK. Learning at Work Day is all about highlighting the benefits of organisations investing in their people. Webhelp UK’s commitment to staff development for all their employees shone through. The organisers designed a day which offered an inspiring range of activities that has stimulated personal and career development amongst their colleagues. We heartily congratulate them on their success.’

Lynda Brady, Director, Learner Support Services for the Open University said, ‘Webhelp UK put a huge amount of energy into Learning at Work Day and The Open University is pleased to be able to present them with this award. Their entry showed that the activities not only had a positive impact on the company’s services but created a genuine enthusiasm amongst staff to follow up the opportunities that were on offer.’

Claire Croden, Learning and Development Manager at Webhelp UK said, ‘I’m really proud of the effort and commitment that the team demonstrated in putting this day together. Right from the outset inclusion was at the heart of the team’s objective, which paid off generating a real buzz on the site both in the run up to the day and during the day itself. Webhelp UK are wholly committed to people development, professionally and personally, the L&D team work extremely hard to maintain this commitment on behalf of the Organisation.