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Whitepaper launch: Reimagining service for the new world

As the urgency for change and transformation intensifies in the post COVID landscape, Craig Gibson CCO for Webhelp UK, shares his […]

The importance of remaining human, in the switch to digital learning

The business challenge facing the Webhelp UK Operational Learning and Development (Ops L&D) team, at the onset of the COVID-19 pandemic was truly exceptional. […]

An inclusive approach to recruitment: A South African Perspective.

South Africa provides a vibrant, enthusiastic and highly skilled base for many of Webhelp’s clients who chose offshoring to deliver […]

WFH Best Practices – How to effectively manage a remote team

Currently most of us can relate to working remotely from different locations owing to the Covid-19 pandemic. A recent survey […]

How the Yodel and Webhelp partnership faced the challenge of COVID-19

Partnership is a huge part of the way we deliver services at Webhelp, and one of our four cultural pillars […]

Outsourcing content moderation: adding value to first and third parties with a human first approach

What are the main issues with content moderation today? A recent report published by NYU, shows that there is over [...]

Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior […]

Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior […]

Fast Fashion, online retail growth and the future of the high-street

As fast fashion brand Boohoo adds more failing high-street brands to its online portfolio, sector expert Kellyann McCafferty, Account Director for […]

Why are human moderators still essential?

Understand the unsaid Humans remain the best in reading, interpreting and understanding content. Often times AI powered moderation fails to […]

Five trends for travel in 2020

The travel, tourism and hospitality industry has been hit hard by the impact of the COVID-19 outbreak. However, many countries […]

Is the future moderation of social media companies at stake?

§ Section 230 Enacted in 1996, § Section 230 of the Communications Decency Act (CDA) states that “No provider or […]

The future of travel in the post COVID world

The arrival of COVID-19 may have changed the travel industry forever. We’ve asked sector expert, and Webhelp Group Chief Sector […]

Customer relationship: the “next world” requires more humanity (part 1)

From crisis management to the emergence of the relativity world afterwards. Here are some thoughts to make the current health […]

Five key questions for CEOs, a response to McKinsey Digital

In a recent article from McKinsey Digital, several experts posed a number of key questions focusing on a digital-led recovery […]

240,000 Webhelp honeybees support biodiversity on World Environment Day

As communities the world over contemplate the challenge of biodiversity loss — the theme of this year’s World Environment Day […]

Customer engagement insight for 2020 and beyond

In recent months digital communication has become much more prevalent and is now essential to many global sectors, so Andrew […]

Sectors impacted by the COVID-19 lockdown

The business landscape is rapidly changing due to the influence of COVID-19. Here we take an at-a-glance look at which […]

Content Moderation: AI vs Human Moderation

Did you know that since the onset of the Covid-19 pandemic Facebook’s daily active users have gone well over 1.73 […]

Meet our Game Changers : Jay Fell

Meet our Game Changers : Jay Fell Global Account Manager, UK. “Everything is possible if you have the drive, determination […]