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1306 Articles and Podcasts
Concentrix and Webhelp Complete Combination, Creating a Diversified Global CX Leader, Well-Positioned for Growth
NEWARK, Calif., Sept. 25, 2023 (GLOBE NEWSWIRE) — Concentrix Corporation (NASDAQ: CNXC), a leading global provider of customer experience (CX) […]
Why Everest Group has recognized us as a Global Leader
We have been named a Global Leader in Everest Groups Global ‘PEAK Matrix®’. Download the report to find out what gave us this ranking.
Our Global Consumer Retail Trends Webinar: What Were The Key Takeaways?
Concentrix + Webhelp recently hosted a webinar on global consumer trends in retail and their impact on customer experience. We […]
The Rise (And Rise) of Marketplaces: 4 Key New Retail Trends to Watch Out For
The rapid emergence of online marketplaces is continuing to reshape the retail industry. In this article Christophe de Sahb, our […]
Webhelp named a Global Leader in Everest Group’s CXM PEAK Matrix® 2023
Webhelp has been recognized as a Global Leader in Everest’s CXM PEAK Matrix. Download the report to find out why they ranked us so highly.
How to close the customer journey execution gap when scaling a business
Expand your business without compromising on top-notch customer experiences. Discover the opportunities for delivering game-changing customer journeys in our eBook.
gamescom 2023 – Recap & Lessons Learned
gamescom, the world’s biggest games event in Cologne, Germany, took place from August 23 to 27, attracting a stunning 320,000 […]
Webhelp finalists for an incredible 16 awards at the European Contact Centre & Customer Service Awards (ECCCSAs) 2023
The finalists have just been announced for this year’s ECCCSAs. Here’s why we’re excited. Being recognized by our peers for […]
Reshaping Retail CX: AI, Blockchain, And New Tech For New Customer Experiences
Retail is on the precipice of a global paradigm shift powered by the accelerated capabilities of disruptive technology. The sheer […]
How to Reduce Costs Through CX Transformation
Whilst looking at the touchpoints in a journey is critical, it cannot tell the whole story. Your customer journey map should show the capabilities deployed by the organization prior, during, and after the touchpoints.
Reshaping Retail CX: Bridging The Gap With Generative AI
In case you haven’t heard, artificial intelligence (AI) has rapidly evolved into a disruptive game-changer, transforming entire industries and reshaping […]
Bridging the Player Experience Gap – Part 3: An Outsourcing Guide for Gaming Companies
Player experience in the world of video games is no longer just about the game itself. It refers to the […]
Reshaping Retail CX: Blending In-Store With Digital for Superior Experiences
If customers could decide the future of retail, what would they choose? The convenience of online shopping? Or the tactile, […]
How To Grow Without Breaking your Brand
A ‘digital native’ company, often referred to as a ‘born-digital’ company, is an organization that starts and operates primarily or […]
Culturally Aligned Customer Experience – Growth, New Markets, and Customer Intimacy
Embracing a CX approach based on appreciation and respect for your global customers can lead to sustained growth in an ever-diversifying market.
Mind The Gap: Bridging The Customer Journey Execution Gap in Retail
An intriguing trend is forcing retail businesses to rethink their approach to customer experience (CX): the customer journey execution gap. […]
What are the Digital Retail Trends Shaping Today’s Customer Expectations
Customers have higher expectations than ever for retailers – particularly online. An overwhelming 79%of consumers across 17 countries believe retailers […]
What are the Big Trends Influencing Customer Expectations for Retailers
There is a gap growing between customer expectations and the customer experience that they receive – and retailers are in […]
Sustainable Returns and the Double-edged Sword of Expectations vs. Responsibility
In recent years, sustainability has become a critical, pressing demand for retailers, as eco-conscious shoppers expect brands to practice environmental […]
The Path to Effortless Customer Loyalty
As the impacts of the pandemic, the cost-of-living surge, and the war in Ukraine continue, consumers worldwide are under pressure […]
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