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1209 Articles and Podcasts
Are OEMs ready for the CX challenges of the Agency Sales Model?

How OEMs can transform their business models while adapting effectively to today’s customers with a future-proof strategy.

How do you know if your outsourced service strategy is right for your business?

Simon Garabette, Webhelp’s SVP Operations for North America digs a little deeper into what a business needs to consider when working with a BPO, and why a framework can be helpful in designing customer-centric service.

Why finding the right CX partner really matters – and what to look for

Scott Weeth, CCRO and Steve Eveland, Business Development Executive, Webhelp Americas, share some pointers on how to know what makes a difference – and how to make sure your partner has it.

The Webhelp Anywhere approach to candidate experience

The end-to-end customer experience can be the difference between a good product or service, and an exceptional one.

CX Leaders to Benefit from New Behavioral Science Practice at Gobeyond Partners

Richard Chataway appointed Director of new Nudge Practice bringing 15 years of experience in delivering positive business outcomes through improved CX

Fashion for export: the Fédération Française du Prêt à Porter Féminin’s three levers

Fashion brands can achieve great things in the export market. And they can rely on the Fédération Française du Prêt à Porter Féminin (French Federation of Women’s Ready-to-Wear – FFPAPF) to increase their chances of international success. Anne-Laure Druguet, Director of International Projects at the FFPAPF, tells us about three levers that Fashion brands can take advantage of right now.

What does the future of customer service look like?

At the Future of Service conference in London, hosted by Webhelp and Gobeyond Partners, we explored how we can all think about design differently to achieve better outcomes for our customers, our organizations and wider society. Here are some of the headlines from a packed day of insight and inspiration.

How to design for the whole customer journey

The end-to-end customer experience can be the difference between a good product or service, and an exceptional one.

How companies can take impact sourcing to the next level

Impact Sourcing programs can help companies on their journey to creating a more diverse, equitable and inclusive workplace.

AML/CFT: How to apply digitization to screening

The conflict in Ukraine has given rise to numerous assets freezing measures and increased vigilance in the screening of financial companies’ third-party databases. This is an opportunity to recall the fundamentals of AML/CFT (Anti-Money Laundering / Combating the Financing of Terrorism) screening as well as the latest contributions of digitisation in these processes.

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