Webhelp has picked up three awards at this year’s prestigious Contact Centre Association (CCA) Excellence Awards.

KYB and KYC onboarding is the first interaction clients and customers have with your brand, so making sure they’re fast, smooth and seamless is important to keep customers from losing interest in your application journey.

This new partnership, designed to support 40 pupils across 3 East Ayrshire schools into jobs, apprenticeships or vocational college courses when they leave, was launched on the 21st April, in Kilmarnock.

As Senior Vice President of Global Partnerships, Hahn will be responsible for building strong client partnerships – both in the US and globally.

Now in its 9th year, the LSX World Congress is the leading partnering, strategy and investment event in Europe, with qualified 1:1 partnering at its core.

An impact sourcing program can help companies on their journey to creating a more diverse, equitable, and inclusive workplace. Discover Webhelp’s initiatives, and why – in the wider industry – it makes commercial sense to include it as part of a balanced approach to win war for talent.

What can compliance outsourcing do that in-house teams can’t? Get the ultimate guide to why you should consider regulatory outsourcing.

In this guide, we’ll show you how to build a robust journey that can deliver customer happiness and value from the first interaction (and even before that.)

If you’re looking to deliver high-quality customer care at a lower cost-to-serve, outsourcing customer service fits the bill.

The best customer service outsourcing companies are ones that are outcome-driven and have skin in the game.