Innovation

Innovation is necessary, safety is crucial

James Allen, Webhelp’s Chief Risk & Technology Officer, introduces our new series taking a deep dive into risk and innovation.

Risk and Innovation don’t tend to appear in the same sentence very often. Innovation is, of course, essential for businesses aiming to survive and thrive in the 4th Industrial Revolution. But with an increasing weight of regulation, and with data becoming more valuable than oil, how can companies simultaneously innovate while staying ahead of emerging threats?

Here at Webhelp and Gobeyond Partners, our mission is to be leaders and experts in delivering low risk solutions that help our clients to innovate and stay safe.

In this new series, we’ll be providing some insight and perspective into some of the key questions that we work to solve in partnership with our clients.

  • AI has huge potential to transform customer experience in my business. But how do I safely move from small scale experimentation to deployment at scale?
  • In a world of increasing regulatory burden, how can I use digital technology to automate compliance activities?
  • My firm is part of a critical national infrastructure, but I have a large amount of legacy applications that provide critical economic functions. How can I accelerate transformation of my business without putting these at risk?
  • My business has made massive investments in digitisation, but my control environment is still analogue. How do I pivot to the new without losing control?
  • How do I attract new skills in digital, analytics and cyber into my Risk function?
  • Now that home working is part of the new norm, how do I deliver leading edge cyber security with world-class colleague experience?

Innovation

End-to-end collaboration

By encouraging and facilitating collaboration between different teams, this helps teams reach outside their own comfort zones, think differently, and better consider the customer and colleague experience from beginning to end.

 

Understanding new technology

New developments in technology are the cornerstone to enabling businesses to innovate, operate effectively, and react quickly. But with the adoption of new technology inevitably come new risks, and new challenges. Foremost importance should be placed on understanding these implications, and ensuring the safe deployment of the new technology.

 

At Webhelp, we work every day to drive innovation, with control by design. We adapt and innovate – in our technology, our mindset and our operational practices – and continue to push the boundaries of what we can do for our clients. But at the heart of everything we do is a focus on delivering low risk solutions, helping our clients to innovate while remaining safe, now and in the future.

 

In Risk & Innovation, our new series of articles and white papers, we’ll be exploring how emerging technologies can be used to help companies stay safe while maintaining necessary growth and agility. The first in the series, Bots, Bias & Bigotry- Safe scaling of AI, will arrive on Monday March 22, and will address the fairness, privacy and operational safeguards you need to consider when incorporating AI into your operational model.

Interested in more content from our thought-leader James Allen? Check out his earlier pieces on Taking a human centred approach to cyber security and How AI and data analytics can support vulnerable customers.


Digital content significance on second-hand car platforms

Revealing why consumer content is instrumental in influencing both purchase decision making and in the uptake, visibility and popularity of brands online.

The trust and safety of users online is crucial in today’s digital world. Technology is disrupting businesses, so to ensure customers are provided with a safe and painless journey, it requires a balance of technology and human intervention.

This paper looks at some of the pain points in the the automotive industry space, highlighting the typical industry reactions and insights into how Webhelp can offer a comprehensive and game changing solution.

Download insights

Webhelp solidifies footprint in Latin America with Dynamicall

Paris, March 9th, 2021.

Webhelp, the European leader in Customer Experience and Business Solutions, announces today that it has acquired Dynamicall, a leading Peruvian BPO player with over 4.500 employees based in Lima. This acquisition is the latest in a line of sizable and strategic M&A activities over the past five years.

Olivier Duha, Webhelp’s co-founder and CEO, declared:

“Dynamicall is an impressive organization, with a strong cultural fit with Webhelp. We have been partnering to serve several major brands successfully in 2020 and are excited to now welcome their talented teams into the Webhelp family. With its superior track record in delivering high-quality services and its attractive client base, Dynamicall reinforces our unique best-shoring capabilities for our clients.”

Dynamicall enhances Webhelp’s service portfolio in several strategic areas including Spanish and multilingual operations with on/nearshore and offshore delivery capacities for the local and international Spanish-speaking market and North America, and the potential to expand coverage for global and multilingual clients.
Latin America (LatAm), as a region driven by strong economic development, is of key interest to Webhelp. With its broad range of services tailored to clients of all sizes, from start-ups to global conglomerates, Webhelp is keen to serve its clients’ in and from this region while contributing to the local economy and creating career development opportunities. With the acquisition of Dynamicall, Webhelp now has two own sites in Latin America, in addition to the existing operations on the premises of clients in several countries in the region and greenfield sites in the pipeline. The Latin American operations will work together closely with Webhelp’s established Spanish teams, with Julio Jolin extending his responsibilities as CEO to lead LatAm.

Julio Jolin Vargas, CEO of Webhelp’s Spanish operations said:

“The incorporation of Dynamicall in the Webhelp family will strengthen our service offering for Spanish-speaking and global companies alike, looking to reinforce their operations with state-of-the-art services in the LatAm region and the world. We are very excited for this new opportunity to expand our support further for both our current clients and those to be.”

Enrique Beltran, founder and CEO of Dynamical, stated:

“We’re thrilled to take this next step in our partnership with Webhelp and merge with such a dynamic and solid leader. Thanks to the dedication and skills of all people at Dynamicall, we get to serve some of the world’s most exciting brands, and together with our new parent company, we get to expand even further, not only internationally but also in terms of capabilities.”

Webhelp will celebrate its 21st anniversary this year and has become one of the global leaders in the sector thanks to steady organic growth and acquisitions. Driven by a vision of making business more human and a strong and unique company culture motivated by an agile, start-up mindset, and over 75.000 Webhelpers bring their smarts and hearts to the table every day to help clients in a way that makes a real difference.


About Dynamicall

Dynamicall is a leading Peruvian BPO-Contact Center industry provider, offering a stable and formal employment to more than 4500 collaborators from its 2 sites in Lima. Its client portfolio includes major brands, leaders in their respective industries, across all regions of LatAm, North America, and Spain. Dynamicall’s services range from Customer Care, Sales, Back Office, Technical Support among others. Founded 13 years ago, Dynamicall has become one of the most important references in the local industry with a revenue of over 30 million USD per year.


KYC

B-Case – How does a bank manage KYC in a B2C marketplace… by using a non-dissuasive process?

Webhelp KYC bank

Webhelp supported a major international bank to manage all financial flows for its B2C marketplace customers through its specialised internal electronic money institution. Webhelp KYC Services carried out the entire vendor identification and onboarding process : a solution that means it was able to validate more than 10,000 vendors worldwide in just a few months.

This bank’s B2C marketplace customers offer their platform to thousands of vendors from around the world.

  • This sector of activity is regulated by the Sapin II law, which targets money laundering and financing of terrorism. Non-compliance fines are on the rise and are expected to exceed $400 billion by 2020 in Europe and the US.
  • This regulation requires that sellers and beneficiaries must have been formally identified by a KYC procedure (Know Your Customer) before they can operate in the marketplace.


The bank
 does not have an international task force to manage the KYC vendor registration process in the marketplace.

  • Legal constraint: where the vendor is a legal entity, beneficiaries must be personally identified when registering and then periodically as soon as they hold more than 25% of the capital.
  • The specific language and administrative requirements of each vendor’s country of origin must be taken into consideration.
  • Each country has its own specific requirements regarding connections to administrative databases.
  • Procedures for identifying and onboarding vendors must be fast and efficient enough not to be dissuasive, and reliable enough to comply with regulations.


In order to manage
 complex, multilingual and multi-country KYC procedures, Webhelp KYC Services has developed a project methodology that was rolled out in seven weeks. The organisation is based on five simultaneously processed areas: data collection (HMI), exchange security, APIs, acceptance rules, and management of reminders. Using our multilingual KYC hub, KYC identification operations can be managed in over 40 countries and in 15 languages. This takes into account each country’s specific administrative requirements and the KYC validation practices particular to the ordering parties. Generally speaking, only 55% of onboarding files are complete the first time around: Webhelp KYC Services uses a reminder program to optimise file completion.

The +: Onboarding a new vendor takes just a few minutes. Additional human verification, when necessary, is carried out in under twenty four hours.

“Unique in the market, our People & Solution procedure combines two components: a dedicated technical platform and multilingual operators trained in KYC verifications. It makes it possible to operate a multilingual, multi-country KYC service with a file rejection rate of less than five per cent.”

Hervé de Kermadec, president of Webhelp KYC Services


Webhelp obtient le label RSE exemplaire de l'AFNOR

Webhelp rewarded for its commitments

Webhelp obtient le label RSE exemplaire de l'AFNOR

The group obtains the highest distinction of the AFNOR label for the French region

 

Webhelp, one of the world leaders in customer relations, has obtained the label RSE Engagé with the level Exemplary issued by AFNOR for the French region.

 

This award is the result of a strong commitment, which has been driven since the creation of Webhelp by its two founders, Olivier Duha and Frédéric Jousset, by integrating the policy of corporate responsibility (CSR) at the heart of the group’s business model and strategic management.

Several criteria were evaluated by AFNOR. The organisation awarded Webhelp the highest distinction of the label, a level rarely awarded during a first evaluation, according to 4 axes:

  • The positive impact of the group’s locations on the territories: creation of jobs, new trades and new local skills.
  • Respect for employees: they are at the centre of the strategy to improve customer relations and the innovations proposed.
  • An organisation that attracts talent and ensures personal development through promotions and internal development.
  • Precise monitoring of performance via quantified commitments and monitoring dashboards covering social, economic, health and safety, quality of life at work and environmental issues.

 

Vincent Bernard, Global Chief Operating Officer, welcomes this label: “Our commitment to CSR has taken root and become stronger within the company over the years. This year, it is reflected in this 3-star rating, which rewards the commitment of everyone in the various territories where Webhelp France is present. Bravo and thank you to our employees, let’s continue together to embody our common Think Human philosophy

 

Present in 49 countries through 170 sites and 65,000 employees, Webhelp is committed to promoting the values of diversity, equality and diversity in all the territories where the group operates. The group’s commitments are structured around 4 pillars:

  • People : The group is working to create a future and career path for populations with difficult access to the labour market and to create the best possible working environment for teams, in particular through the global WebHealth program.
  • Planet : The group has implemented a policy of reducing its emissions to aim for carbon neutrality and is building a climate roadmap aligned with a 1.5°C/2°C trajectory.
  • Progress : To make market practices more ethical: in particular on data protection and corruption. Webhelp selects partner companies that respect the same rules of conduct as the group.
  • Think Human Foundation : This translates into the implementation of citizen actions in favour of education and reintegration in each of the countries where Webhelp is present, in particular through Think Human Foundation. The Group is also a signatory of the Diversity Charter and has joined the United Nations Global Compact.


KYC know your customer

Whitepaper: Using KYC to deliver competitive differentiation

KYC know your customer

Revealing why KYC is no longer just a regulatory requirement but a matter of competitive survival

The process of knowing your customer, commonly shortened to KYC, describes the actions that organisations undertake to verify the identity of their customers. Regulatory compliance is fundamental to an effective KYC operation, but it is only the start.

As brands undergo rapid and necessary digital transformation in response to COVID-19, the importance of the experience created during the KYC process must not be overlooked. From regulation to differentiation, the customer must still be at the heart of the KYC journey.

KYC processes are increasingly viewed as competitive differentiators, for both clients and consumers alike across multiple industries. KYC can be flexed to provide differentiation linked to an organisation’s broader strategy, whether that is delivering a seamless journey for customers, rapid response times or reduced cost.

In this paper, authored by Senior Account Directors Ali Fry and Virginie Raux at Gobeyond Partners, part of the Webhelp group, we review the impact of new technologies, lessons learnt from other digital industries, and two key focus areas for KYC improvement activity.


social media

Webhelp Ranked Highly Across all Aspects of Social Media by Leading Analyst NelsonHall

social media

Firm announces host of analyst accolades 

Paris, France , 11 February 2021  

The leading global customer experience (CX) and business solutions provider, Webhelp has been recognized by top-ranking industry analyst, NelsonHall, for its social media capabilities. 

The firm was recognized across three core areas: customer care and sales capability; online reputation management capability; and content moderation, trust and safety capability.  

NelsonHall’s Evaluation & Assessment Tool (NEAT), part of a “speed-to-source” initiative, enables strategic sourcing managers to assess vendors’ capabilities to identify the industry’s best performers during the sourcing selection process. The methodology specifically evaluates the quality of players’ abilities in several categories, such as technology and tools, service innovation, geographic footprint, and scalability, amongst others. 

“We are thrilled that NelsonHall has recognized our social media capabilities. Now more than ever, and in an increasingly digital world, businesses need to deliver high-quality and trustworthy customer experience interactions. Webhelp has a diverse range of digitally enabled services, which allow us to support global brands with their social media interactions and reputation and work with social media platforms and marketplaces themselves to support a safer online environment for users. We are very proud of our achievements in this space,” said Webhelp Co-Founder Olivier Duha.  

Ivan KotzevNelsonHall CX Services analyst, said:

“Webhelp’s strong performance in social media support and sales is built on a fundament of proprietary technology, channel management experience, and CX consulting capability. Notable is the company’s expertise in lead generation and sales activities on social channels, an increasing priority for brands looking to meet their customers on these channels.” 

Webhelp’s extensive capabilities and growing global footprint continue to be validated by the analyst community, with esteemed U.S.-based analyst, Gartner, naming Webhelp as a Niche Player. This builds on the analyst’s reporting of Webhelp as a Rising Star in 2019/20, as the business further establishes its reputation as an industry disrupter and credible alternative to the more traditional players in the North American market. 

These recent accolades amplify Webhelp’s current positioning by global analyst Everest Group as a Leader in Customer Experience Management (CXM) in its PEAK Matrix® Assessment 2020, as well as a Leader in its CXM in Europe, Middle East, and Africa (EMEA) Services PEAK Matrix, recognizing Webhelp as being particularly strong in terms of both vision and capability. The Everest Group positioning extends to a new report where Webhelp is recognized as a Major Contender in work-from-home solutions amongst other global players.  

Everest Group wrote in its WAHA (Work aHome Agent) CXM Services PEAK Matrix Assessment:

“Webhelp is driving digital transformation through cloud adoption, CX consulting, and automation by partnering with technology vendors such as Amazon Connect, MS Azure, and UiPath, utilizing their platforms as per clients requirements.” 

 


Fashion Tech – Reshaping customer experience

Fashion has always been a playground for innovation. The acceleration of fashion tech today, responds to brands’ needs to upgrade their supply chain, rethink their digital channels and relationship with customers, while boosting their sales.

Once the preserve of luxury brands, disruptive innovation is now expanding into ready-to-wear, with customer experience as its focal point, from product design to marketing.

While millennials or Gen Z customers are looking for a new connection with labels and a sense of exclusivity. COVID-19 has highlighted the importance of reinventing the customer experience – with or without a physical outlet – and the need for brands to embrace change and innovation.

Fashion players ranging from LVMH – which has established its accelerator La Maison des start-ups at the heart of Station F – to fast-fashion players – all of them strive to develop the technologies that will differentiate themselves, internally or through partnerships with the latest tech start-ups.

New players, from D2C specialists to platforms, are also challenging incumbent brands. Not only by revolutionizing their products but also by offering new consumption patterns.

In this article, we have included several exciting fashion tech businesses to follow that support major fashion players reshaping their customer experience!

Product design – AI on the runway

What will be the ultimate fashion detail that all fashionistas will wear next year? Many designers would dream of having such a crystal ball. Paris-based start-up Heuritech is already collaborating with leading brands such as Louis Vuitton, Dior, and Adidas to help them capture early signals from fashion influencers and consumers. Using the power of AI and data to scan millions of social media images, the company provides a trend forecasting platform enabling brands to predict demand and trends more accurately, controlling their product launches and inventories.

Made-to-order: tailor-made clothes for everyone?

Fashion is known as one of the most resource-intensive industries in the world. As consumers demands change, sustainability, as well as personalization are notably becoming unavoidable trends for fashion brands. Hong Kong-headquartered start-up Unspun is ticking these two boxes. They create custom-fitted jeans using 3D scanning and robotics technology, collaborating with major industry players such as H&M. Customers can get a 3D scan of their body —using a phone app or an in-person Fit3D body scanner in Unspun facilities to generate their virtual customer avatar with 100,000 data points. Then, they select their desired fabric made from organic and recycled materials before Unspun uses their weaving technology, which reduces off-cut waste and delivers a unique pair of jeans.

Product discovery – Finding a needle in a haystack

While COVID has encouraged online shopping, consumers are often flooded with inspiration from social media, and might struggle to find their dream product among the overabundant online offering. Syte’s platform offers brands a first-of-its-kind product discovery platform; powered by visual AI (camera search), NLP (natural language processing), and hyper-personalization engines, claiming an average increase of 177% in the conversion rate of its clients. For instance, shoppers can upload their latest Instagram screenshots to find the closest matching product on the brand website.

Size recommendation engines – The end of fitting rooms?

With the increase in online shopping and ‘free shipping and returns’ offers; brands are consequently facing the need to minimize user returns while limiting overproduction and waste.

To improve the accuracy of original purchases, especially regarding fit, companies such as True Fit or ZyseMe are helping brands leverage their consumer data. They enable them to improve and personalize their customer’s shopping experience by guiding consumers to the products that best fit their needs and recommending the best size for them. Some brands have developed these capabilities in-house, such as Nike with Nike Fit, an app scanning shoppers’ foot to find their perfect pair of shoes.

AR and VR solutions – Replacing or augmenting in-store experience

Augmented and virtual reality solutions for retailers have improved tremendously over the last decade. While the first pilots looked like low-tech video games, they now enable brands to offer new experiences to their consumers. The start-up Obsess, which has collaborated with Dior, Diesel and Coach, enables a 360-degree VR reconstitution of flagship stores on their websites, and offers consumers a 3D e-commerce experience at home or in-store to visualize or compare products, thanks to AR. To revolutionize the in-store consumer experience, MemoMi has developed the Memory Mirror®, an augmented mirror enabling customers to try products virtually and get recommendations based on profile, style, and preference.

Supply chain – Tracing products origin and fighting counterfeiting

Following the global Fashion Revolution movement (#whomademyclothes), it has become increasingly important for brands to improve their transparency efforts.

Apps such as Clear Fashion provide consumers with a brand’s rating on criteria: environmental impact, working conditions, animal welfare, etc. Increasingly boosted by blockchain technology, these kinds of solutions improve the traceability of products from fiber to fabric, and empowers consumers to make more conscious and informed decisions.

Sweden-based TrusTrace provides traceability and sustainability solutions based on AI, Blockchain and IoT, to automate data collection from suppliers and help brands and customers understand the true cost of a product. Similarly, the Provenance platform uses blockchain certificates to verify where a product comes from and enables brands to highlight their sustainability efforts through stories for their consumers.

Needing to know a products’ origins also applies to the luxury industry as it is increasingly undermined (in terms of revenue and image) by counterfeiting. Start-up Entrupy, for example, uses artificial intelligence and machine learning algorithms to authenticate products, while the French company Cypheme attaches a unique tag to each product: a simple picture makes it possible to recognize this identifier with certainty and confidence.

Among supply chain innovations: protecting the planet while limiting costs for brands is Returnity. The start-up creates custom-designed reusable packaging for e-commerce (bags and boxes guaranteed for more than 40 shipments) using recycled and reusable fabrics.

New consumption models: from clothing-as-a-service to secondary markets

When it comes to new consumption patterns, it is impossible to overlook consumers’ interest in the $40 billion worldwide second-hand fashion market, and its main players Vinted or Vestiaire Collective. To enable brands to benefit from this trend and keep their customers engaged, Reflaunt offers brands an intuitive platform to connect to second-hand marketplaces. This enables shoppers to resale past purchases on the brand’s website and earn shopping credits.

Interestingly, the growth of the online clothing rental market, which could reach $1.9 billion by the end of 2023, is being watched by retailers. Start-ups such as the Berlin-based RE-NT, the American CaaStle, or the French Lizee, provide brands with white label e-commerce and logistics solutions to easily set up their clothing rental platforms.

The list of new fashion tech players obviously doesn’t stop here. This is only a small sample of what’s out there!


Webhelp created The Nest to work hand-in-hand with the startups that will shape tomorrow’s business landscape. This program dedicated to fast growing companies supports them in their customer experience development, through a dedicated approach enabling them to scale-up their CX dream team, quickly and simply.

In parallel, we collaborate with our community of startups and tech players around CX themes, through exclusive workshops, also offering them mentoring and business development opportunities throughout our partnership.

Author

 

 

Andréa-Lou Laffitte

Group Program Manager

The Nest by Webhelp

Talk to us today

Want to learn more about how you can transform your brand using technology?

Register now for our upcoming fashion webinar.



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Content Management

Americans distrust tech companies to moderate content online

Where do we draw the line between freedom of speech and allowing misinformation to be broadcasted online?

Content moderation is crucial for social platforms to ensure a trustworthy relationship with their users. Without moderators, billions of social media users would be shown potential harmful content every day.

Government control – trusting the system

There are many nuances of user generated content, and there are concerns that governments will take control over the content posted on media platforms, removing the platforms purpose of sharing content freely (within the guidelines).

For example, the U.S. Government signed new laws to ban social media platform TikTok – which has over 80 million daily users in the U.S. The platform has since won a preliminary injunction that will allow for the app to be used and downloaded from the U.S app store.

This precedent shows that if the government had more control, they would be quick to implement such regulations on these platforms. It is unlikely to happen as political figures use social media platforms to connect with their constituents, communicate their views, and advocate for political campaigns.

Free Speech vs Content Moderation?

According to Gallup and Knight Foundation survey, “55% of Americans say that social media companies are not tough enough, with only 25% saying they get it right”.
For instance, Trump’s behaviors and actions on Facebook, Twitter, and other social platforms, have allowed communicating harmful propaganda which can influence political views and undermine election campaigns. As well as provoke/incite violence by sharing false and deceptive information to the public which we have witnessed during his election campaign in 2020, and more recent events at the US Capitol with Trump supporters.

The violent storming of the US Capitol led to the big tech companies like Twitter and Facebook suspending Donald Trump from using the platform due to his alleged role in inciting violence and sharing misinformation; with many other players permanently banning him from their platforms. The platform Parler, which has a significant user base of Donald Trump supporters, was taken off major service providers app stores as they accused the platform of failing to police violent content.

After Trump’s 12-hour ban was lifted on Twitter, he continued to violate their policy. They concluded that his tweets during the incident was against their Glorification of Violence policy and left them with no choice but to permanently suspend his account.

To give multiple chances to an individual with this level of influence, users continue to express their views that big tech companies are being taken for a ride and not doing enough to stop the virality of content. Consequently, this has resulted in people not trusting the platforms’ moderation policies and algorithms to display authentic, unbiased content efficiently.

Trusting the system

Controversially, US online intermediaries are under no legal obligation to monitor content, “social media companies are under no legal obligation to monitor harmful speech, and governments can’t really make them or compel them to offer things like counter speech without running into First Amendment roadblocks”, Forbes, 2020.

Section 230 – a constitution act for Americans which protects the freedom of expression. In comparison to other countries, the U.S. Section 230 provides online platforms with immunity for legal reprimands with few exceptions, “they can avoid liability, and object to regulation as they claim to be editors of speech” outlined in Section 230(c)(1). There are many caveats and exceptions – particularly when it comes to interpreting images and videos.

Therefore, when it comes to accountability, this legislation has limitations to hold online intermediaries liable for user generated content on their platforms. It does not establish what is considered tortious speech, harmful or misleading information. Rather, big tech companies are left to outline this in their policies; to do the right thing by their users.

Moderating content

Early last year, Twitter introduced new labels on Tweets containing “synthetic and manipulated media”, likewise Facebook created labels that flagged harmful or unverified information.
Although these companies continue to introduce new tools to highlight harmful content, it is important for moderators to have the correct tools and expertise to moderate sensitive content and not solely rely on technology to do this. Without the right guidance and principles, misinformation and propaganda will manage to fall through the cracks.

Lear more about our Digital Services, or contact us to find out more.

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Daugavpils

Webhelp to launch content moderation services in new office in Daugavpils, Latvia: 55 people are already in training

February 1st 2021

Webhelp, a leading global customer experience and business solutions provider, is opening an office in Daugavpils, Latvia, to support a new global client with content moderation services.
Right now, 55 people are in training and Webhelp is recruiting more new team members during spring.
We have chosen Daugavpils based on the great local talent, the city’s geographical location, support from the local institutions and Investment and Development Agency of Latvia, as well as our great cooperation with Daugavpils University.” said Janis Misans, MD Webhelp Latvia.

Webhelp is keen to contribute to Daugavpils’ economic development and the broader Latgale region while offering professional services support to international and local clients, leveraging our global network and extensive experience. Together with Webhelp’s office in Riga, the Daugavpils office will enable Webhelp to create a cohesive service network and further strengthen our service capabilities for the region.

Igors Prelatovs, Chariman of Daugavpils Council, stated:

Daugavpils municipality highly appreciates the cooperation with LIAA, as a result of which an international company Webhelp has started operating in our city.

It is a great opportunity for young, motivated citizens to start their careers in their hometown. As the company is located on the premises of Daugavpils University, it makes it easier for employees to combine their studies with the work.

We are proud that Daugavpils has been chosen as the company’s location and that the people of Daugavpils are competitive for the international labor market.

I wish great success for Webhelp’s plans in Daugavpils so that the company can thrive and evolve, and continue to offer new job opportunities to young people in Daugavpils and the surrounding area.

Making business more human for the world’s most exciting brands

We live in an era of fast connectivity and AI. Today, human experiences have even more power to make businesses come to life in customers’ hearts and minds.

Webhelp is committed to making business more human.

It’s through this commitment that Webhelp enriches customer experience, and designs business solutions that create value for the world’s most exciting companies.

Webhelp is a partner across a range of services including customer experience solutions, social media content moderation through to payment services.

Hundreds of brands across the world trust Webhelp because of their people, the culture they work in, and the ideas and technology they put to work.

By choosing Webhelp they access the passion and experience of 65 000 game-changers from more than 150 locations in 50 countries. Each one determined to bring their own intelligence, empathy and experience to the table every day.

Webhelp is the European leader in their industry, with a revenue of €1,5B in 2019, and aims for a global leadership position.

Webhelp is currently owned by its management and GBL, a leading global investment holding, as of November 2019.

More information can be found at www.webhelp.com

MEDIA CONTACTS:
Janis Misans, MD Webhelp Latvia
janis.misans@webhelp.com
+37167224437
Ida Naper, Nordic Director of Communications
ida.naper@webhelp.com
+4793673123