Whitepapers

54 Articles and Podcasts
eBook: Reengineering insurance customer experience for profit and liquidity

Modernizing customer experience isn’t just about delighting customers — it’s about using journeys to speed up capital and reduce the cost of claims and support.

eBook: Insurance’s big shift from digital transformation to rapid agility

After years of disappointments, insurers are thinking about digital transformation differently. They’re finding new paths that are faster, more cost effective & more agile.

Optimize customer experience relying on a sustainable content moderation team

This eBook will explore the different benefits of convenience (digital and self-service automation tools) and conversation (human interaction) and how each can generate
considerable value when applied correctly

How to close the customer journey execution gap when scaling a business

Expand your business without compromising on top-notch customer experiences. Discover the opportunities for delivering game-changing customer journeys in our eBook.

Beyond brand NPS and CSAT; It’s time to recognize the voice of the customer

With continuing advances in the tools and methods available to analyse unstructured customer data, there is a wealth of insight to be gained from Voice of the Customer (VoC) feedback in particular, which is often left untapped.

Unlock the value of retail interactions: The roles of convenience and conversation

This eBook will explore the different benefits of convenience (digital and self-service automation tools) and conversation (human interaction) and how each can generate
considerable value when applied correctly

How to close the customer journey execution gap and reshape your CX

By walking in the customer’s shoes along the broader journey, we can acquire deeper insights and understanding. Download this eBook and analyze your own customer journey and find if (and where) the customer journey gap exists.

eBook The future of collections is here: More automated and more human

A lot of collections work is wasted: customers neither read, answer, nor respond to most communications. And even when they do get the message, they often fail to act. New tools are bringing sophistication to collections — making it easier to collect money while making collections more empathetic and convenient.

Outsourcing financial services compliance in the age of agility

Handing compliance off to a partner can be scary but it’s a win-win if you choose an experienced partner with a similar entrepreneurial drive to make business processes better, faster and cheaper.

[Whitepaper] One-stop shop platforms: are B2B marketplaces coming of age?

One-stop shop platforms: are B2B platforms coming of age?—download the study to learn about the challenges and opportunities for B2B marketplaces in 2023.

The Webhelp Anywhere approach to candidate experience

The end-to-end customer experience can be the difference between a good product or service, and an exceptional one.

Why the customer journey is more important than ever

Customers are wanting more form brands. Find out how brands can design a seamless customer journey and deliver game-changing CX and gain competitive advantage.

Why Financial Services must ‘Change its Change’ to deliver results? 

This article was originally published as a byline by Herve Mazengod, online in Financial Derivative.   You can almost hear […]

Five fast-track ways car manufacturers must improve CX now to secure long-term advantage through differentiation

With manufacturers racing to respond to a watershed era that could define winners and losers over the next 15 years.

Do you know your UBO? How US law is changing KYC for businesses

Recent years have seen the passing of serious new legislation to combat money laundering (and the various illegal activities it […]

eBook: Trust, safety & content moderation: The coming storm

Web 3.0 is a huge opportunity for brands—download the eBook to learn about 5 emerging trust & safety principles for the metaverse.

B2B’s third way eBook: Overcoming the limitations of third-party and owned data in B2B sales

Flawed data is slowing your business to business sales success. Download the eBook to learn about a new type of data-led B2B sales strategy.

eBook: Content moderation & CX in the age of the metaverse

Getting trust, safety and other CX issues right is crucial for business. Download the eBook to learn about content moderation & Web 3.0.

The accelerating transformation in B2B sales eBook

Download our eBook to learn about B2B sales strategies. Embrace the new era of buyer participation, hyper-relevance and non-linear journeys.

Webhelp scores a hat trick at the CCA Excellence Awards

Webhelp has picked up three top awards at this year’s prestigious 2022 Contact Centre Association (CCA) Excellence Awards. Taking home […]

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