Whitepapers
55 Articles and Podcasts
Connecting biotech, healthtech and medtech – Webhelp to lead discussion at LSX World Congress 2022
SHAREWebhelp are delighted to be announced as an official partner at this year’s LSX World Congress, taking place in London [...]
Webhelp Partner at CCA Leaders’ Summit
We are delighted to announce our involvement as a partner in the 2022 Customer Contact Association (CCA) Leaders’ Summit, taking […]
Webhelp opens its doors to sustainable, refurbished Sheffield site
We’re delighted to unveil the exciting transformation of our Sheffield office, having invested in a series of green initiatives along the way.
Could a proper KYC strategy have prevented ‘The Tinder Swindler’?
Could a KYC procedure have avoided ‘The Tinder Swindler’ situation? Guillaume Casterman, Director International Projects & Knowledge at Webhelp KYC Services shares how dating apps can use KYC processes to prevent fraud.
Webhelp Receives Prestigious Learning Award for their Onboarding Programme
Webhelp has been recognized at the prestigious 2022 The Learning and Performance Institute Awards,
UK Healthcare innovation continues to accelerate in 2022
Emma Bouché, Head of Healthcare, looks at how the seismic impact of COVID-19 has accelerated a culture of innovation within UK Healthcare.
Webhelp: Setting the agenda for BPO CX in Africa
Africa is a continent of near-limitless opportunity for a range of customer experience outsourcing services. Find out how Africa is setting the BPO agenda and how you can enter this market.
Altnets are hitting our streets, but are they here to stay?
SHAREWith vast investments currently being made by altnets on Fibre rollout, Peer Hackman, Managing Director, Telecommunication, Media & Technology at [...]
Webhelp to host talk at Retail Week’s Consumer Week 2022
SHAREWe are delighted to confirm we are taking part in a fireside chat for Retail Week’s Consumer Week 2022. [...]
Protect your community of dealers and buyers on marketplace and e-commerce platforms
Consumers are searching for companies they resonate with, that are capable of not only understanding their needs but also predicting them. Find out how to optimize the customer experience.
Whitepaper: The sun rises – The role and opportunities of B2B marketplaces in a post-Covid world
“The sun rises – The role and opportunities of B2B marketplaces in a post-Covid world”, goes further into the new development and opportunities for B2B marketplaces which played a key role in helping businesses continue their activities during the pandemic.
B-Case – How does a bank manage KYC in a B2C marketplace… by using a non-dissuasive process?
Webhelp supported a major international bank to manage all financial flows for its B2C marketplace customers through its specialised internal [...]
Whitepaper: Using KYC to deliver competitive differentiation
The process of knowing your customer, commonly shortened to KYC, describes the actions that organisations undertake to verify the identity of their customers.
Frost & Sullivan recognizes Webhelp as a top player in innovation and growth
SHAREGlobal, reputed research & consulting firm Frost & Sullivan has awarded Webhelp with a top ranking in their 2020 Frost [...]
Webhelp DACH – an outsourcing partner for companies in the DACH region and beyond
SHAREWith changing conditions and the decreasing number of CX suppliers in the delivery market, customer experience management is becoming an [...]
Webhelp Kosovo – Europe’s up-and-coming nearshore delivery market
SHARELooking at it from a sector and size perspective, customer experience management is a challenging task for companies in the [...]
Emotion: Establishing emotional connections with customers: What brands need to know
SHARE The Webhelp Disruptor Series Part 3: Emotion: Establishing emotional connections with customers: What brands need to know Commissioned by [...]
Optimaal klantcontact tijdens piekdrukte
SHAREAlles over bereikbaarheid en klanttevredenheidDownload de longread en krijg meer inzicht in: De kansen en valkuilen in piekperiodes Het voorkomen [...]
What will motivate the customers of the future?
SHARESuccessful brands all have at least one thing in common, they clearly understand what customers want, and can pinpoint the [...]
Your Guide to build an efficient patient-oriented strategy at a global scale
SHAREIn a context fueled by digital disruption and global acceleration, healthcare companies must design a new framework to better provide [...]
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