Solutions

232 Articles and Podcasts
B2B Fashion – How Stella Forest managed its digital transition

With more than 400 multi-brand retailers in France and abroad, the ready-to-wear brand Stella Forest has experienced great success. According to Geoffrey Boniface, Director of Operations at Stella Forest, the brand timed its digital transition perfectly. Here is an interview with Aline Abeya, Sales Manager France and Benelux at Webhelp Payment Services.

Self-service CX: What’s best and next for chatbots and AI?
Our CIO Vincent Tachet recently took part in a round-table discussion about the role of self-service CX. In this blog, [...]
KYC in Fintech: Tackling the 3 Biggest Challenges

Balancing technology, people and processes will be the key to getting Know Your Customer (KYC) right for the fintech sector.

Moderating User Generated Content

User-generated content is the very definition of a double-edged sword. On the one hand, it helps brands extend their reach […]

How To Build Your Own Content Moderation Team

Building a content moderation team Your online platform will pay a high price for hosting problematic user-generated content—even inadvertently. Customers […]

Protecting the Wellbeing of Content Moderators

Protecting the wellbeing of content moderators Content moderators commonly endure levels of workplace trauma similar to those suffered by first […]

Human Content Moderation: Why It Matters, and How to Approach It

According to the World Economic Forum, by 2025 we’ll be creating over 400 billion gigabytes of data every day. (That’s […]

Outsourcing Content Moderation

An online platform that hosts illegal or problematic content and does nothing about it will take a big reputational hit. […]

B2B Sales: 5 things every sales team should know to succeed with ABM

When you convert a prospect company from lead to customer, they can become one of your most profitable, meaningful and long-lasting customer relationships, and a huge vehicle for growth.

Webhelp Achieves the ‘Gold Standard’ For Data Processing

We believe in actions not words. Webhelp are one of only 16 companies in the world which have achieved Binding Corporate Rules deemed ‘The Gold Standard’ for data processing.