Solutions

251 Articles and Podcasts
[Fashion] Choosing the right partners to grow your business in 2024, at a time when trust is fragile

Do you work in fashion? Do you go to Europe’s big showrooms in Paris, Milan, London or Munich? So do […]

Key takeaways: what we discussed in our recent Trust & Safety meet-up

We held our first Trust and Safety meet-up for European professionals recently in Concentrix + Webhelp’s Paris offices. Our array […]

Get the insider’s view: key takeaways on the future for AI and tech in travel CX

Following on from our recent exclusive Digital Travel Dinner, we hosted a roundtable discussion in the UK featuring a hand-picked […]

[Marketplaces B2B] How to secure growth in 2024 with BNPL, credit insurance and customer relations

Successful marketplaces stand out for their capacity to reduce the risk of non-payment. Securing customer’s accounts is one of the […]

Travel trends in 2024 – what’s on the horizon for the global travel industry?

As anyone who has ever booked a holiday knows, the art of a successful holiday often begins with planning ahead. […]

Optimize customer experience relying on a sustainable content moderation team

This eBook will explore the different benefits of convenience (digital and self-service automation tools) and conversation (human interaction) and how each can generate
considerable value when applied correctly

Should there be greater regulatory control of Generative AI solutions?

Many experts have called for a pause in the ongoing development of artificial intelligence (AI). They argue that we are […]

Conquering common challenges in the order-to-cash process

Getting your order-to-cash process flow chart right takes time — and is different for every business — but here are the main components.

Webhelp to lead discussion around adoption of HealthTech Innovation at LSX World Congress

Now in its 9th year, the LSX World Congress is the leading partnering, strategy and investment event in Europe, with qualified 1:1 partnering at its core.

The B2B sales experience: how to build a successful journey

In this guide, we’ll show you how to build a robust journey that can deliver customer happiness and value from the first interaction (and even before that.)

[Whitepaper] One-stop shop platforms: are B2B marketplaces coming of age?

One-stop shop platforms: are B2B platforms coming of age?—download the study to learn about the challenges and opportunities for B2B marketplaces in 2023.

B2B Marketplace: 3 tips to support your sellers and boost your performance

One of the key success factor of B2B marketplaces is to support sellers, from onboarding to content management and customer relations.

How manual fallback can transform your customer onboarding
SHAREAny companies using automation to streamline their Know Your Customer (KYC) process, whether it’s to onboard B2C or B2B customers [...]
Betting: how Betconstruct successfully outsources its KYC

As we enter 2023, betting is on the rise: KYC is therefore becoming a critical issue for coping with large volumes of registrations. In addition, the sector is subject to constantly evolving regulations, particularly in the context of the fight against money laundering and the financing of terrorism. Another constraint on KYC is the need to deliver a great customer experience and the best possible conversion rate. In a meeting with an expert, David Ozararat, CEO France of the SoftConstruct group, he explains how Betconstruct (Vbet.fr/Partouchesport.fr/Barrierebet.fr) has been outsourcing its KYC operations to Webhelp KYC Services since 2019.

Fashion for export: the Fédération Française du Prêt à Porter Féminin’s three levers

Fashion brands can achieve great things in the export market. And they can rely on the Fédération Française du Prêt à Porter Féminin (French Federation of Women’s Ready-to-Wear – FFPAPF) to increase their chances of international success. Anne-Laure Druguet, Director of International Projects at the FFPAPF, tells us about three levers that Fashion brands can take advantage of right now.

AML/CFT: How to apply digitization to screening

The conflict in Ukraine has given rise to numerous assets freezing measures and increased vigilance in the screening of financial companies’ third-party databases. This is an opportunity to recall the fundamentals of AML/CFT (Anti-Money Laundering / Combating the Financing of Terrorism) screening as well as the latest contributions of digitisation in these processes.

Fashion: Benelux, an attractive market for brands & retailers

With almost 30 million consumers, Benelux is an underestimated market and represents a growth opportunity for domestic and foreign brands and retailers. Especially within the fashion industry, which is getting back on its feet after it was hit by the covid-crisis. Focus on Benelux with Kris Vijverman, Managing and Legal Director of Webhelp Payment Services Benelux, who shares his expert vision of the market.

[Back to basics] The foundations of a successful B2B marketplace: the seller management

As we enter Autumn 2022, wealth generated as a result of raising capital from investors incentivised by low ECB and […]

Debt collection rates increased by 15% thanks to expert use of data

In the context of managing bad debts, data makes it possible to address customers intelligently. As a result, collection rates can be increased by an average of 15%, along with other more qualitative benefits, as explained by Roxana Racaru, Data and Digital Performance Director at Collection Services, the collection arm of Webhelp Payment Services.

Webhelp partners with leading certification company SGS for global trust and well-being initiative
SHAREParis, France – 13 October 2022 – Webhelp, a leading global provider of customer experience and business services, has partnered [...]

Get in Touch

We ́d really like to help out. Fancy working together or just want to say hi? Drop us a message
Business Solutions
HR Enquiries & Career Opportunities
Media & Analyst Enquiries
Continue

Business Solutions

HR Enquiries & Career Opportunities

To view our current list of job opportunities or get in touch with our recruitment team, please visit our Careers website. View job opportunities Reach out to our HR team

Media & Analyst Enquires

pressoffice@webhelp.com