Do you work in fashion? Do you go to Europe’s big showrooms in Paris, Milan, London or Munich? So do […]
We held our first Trust and Safety meet-up for European professionals recently in Concentrix + Webhelp’s Paris offices. Our array […]
Following on from our recent exclusive Digital Travel Dinner, we hosted a roundtable discussion in the UK featuring a hand-picked […]
Successful marketplaces stand out for their capacity to reduce the risk of non-payment. Securing customer’s accounts is one of the […]
As anyone who has ever booked a holiday knows, the art of a successful holiday often begins with planning ahead. […]
This eBook will explore the different benefits of convenience (digital and self-service automation tools) and conversation (human interaction) and how each can generate
considerable value when applied correctly
Many experts have called for a pause in the ongoing development of artificial intelligence (AI). They argue that we are […]
Getting your order-to-cash process flow chart right takes time — and is different for every business — but here are the main components.
Now in its 9th year, the LSX World Congress is the leading partnering, strategy and investment event in Europe, with qualified 1:1 partnering at its core.
In this guide, we’ll show you how to build a robust journey that can deliver customer happiness and value from the first interaction (and even before that.)
One-stop shop platforms: are B2B platforms coming of age?—download the study to learn about the challenges and opportunities for B2B marketplaces in 2023.
One of the key success factor of B2B marketplaces is to support sellers, from onboarding to content management and customer relations.
As we enter 2023, betting is on the rise: KYC is therefore becoming a critical issue for coping with large volumes of registrations. In addition, the sector is subject to constantly evolving regulations, particularly in the context of the fight against money laundering and the financing of terrorism. Another constraint on KYC is the need to deliver a great customer experience and the best possible conversion rate. In a meeting with an expert, David Ozararat, CEO France of the SoftConstruct group, he explains how Betconstruct (Vbet.fr/Partouchesport.fr/Barrierebet.fr) has been outsourcing its KYC operations to Webhelp KYC Services since 2019.
Fashion brands can achieve great things in the export market. And they can rely on the Fédération Française du Prêt à Porter Féminin (French Federation of Women’s Ready-to-Wear – FFPAPF) to increase their chances of international success. Anne-Laure Druguet, Director of International Projects at the FFPAPF, tells us about three levers that Fashion brands can take advantage of right now.
The conflict in Ukraine has given rise to numerous assets freezing measures and increased vigilance in the screening of financial companies’ third-party databases. This is an opportunity to recall the fundamentals of AML/CFT (Anti-Money Laundering / Combating the Financing of Terrorism) screening as well as the latest contributions of digitisation in these processes.
With almost 30 million consumers, Benelux is an underestimated market and represents a growth opportunity for domestic and foreign brands and retailers. Especially within the fashion industry, which is getting back on its feet after it was hit by the covid-crisis. Focus on Benelux with Kris Vijverman, Managing and Legal Director of Webhelp Payment Services Benelux, who shares his expert vision of the market.
As we enter Autumn 2022, wealth generated as a result of raising capital from investors incentivised by low ECB and […]
In the context of managing bad debts, data makes it possible to address customers intelligently. As a result, collection rates can be increased by an average of 15%, along with other more qualitative benefits, as explained by Roxana Racaru, Data and Digital Performance Director at Collection Services, the collection arm of Webhelp Payment Services.