Analytics & managed services

92 Articles and Podcasts
Self-service CX: What’s best and next for chatbots and AI?
Our CIO Vincent Tachet recently took part in a round-table discussion about the role of self-service CX. In this blog, [...]
Protect dealers and buyers on secondhand car platforms

Secondhand car platforms are using digitalization to make their platforms more attractive for online customers.

Discover the 7th edition of our OneShot magazine on Technology

Technologies that facilitate the work of advisors, that improve the lives of customers, testimonials from international brands…

Protect dealers and buyers on classified ad platforms

Leveraging user-generated content is fast becoming a powerful and flexible tool to raise brand recognition.

Impact of AI on online content moderation
SHAREWe have all heard about Artificial Intelligence (AI) and the numerous potentials impacts it will or already has on our [...]
Job platform match: attracting companies and job seekers using content management & moderation solutions
SHARE If the job-matching process is smooth, companies will trust your platform and so will job-seekers. The trust and safety [...]
Stricter content moderation policies puts pressure on social media platforms

The process of knowing your customer, commonly shortened to KYC, describes the actions that organisations undertake to verify the identity of their customers.

Digital content significance on second-hand car platforms

The process of knowing your customer, commonly shortened to KYC, describes the actions that organisations undertake to verify the identity of their customers.

Read the 6th edition of our OneShot magazine on Social Engagement
SHARE Our 6th edition of the OneShot is here! Download your OneShot Magazine Tick tock tick tock… Time is ticking [...]
Taking a human centred approach to cyber security
SHAREIn response to the evolving cyber challenge in the post-COVID-19 landscape, James Allen, Chief Risk & Technology Officer for the [...]
Reimagining Service: Travel spotlight

In 2019 the outlook for travel was fairly optimistic in comparison to some other major sectors. It was at a […]

How AI and data analytics can support vulnerable customers

Well before the COVID-19 pandemic began, the identification and protection of vulnerable customers was a significant focus for companies and […]

How AI is changing the retail experience

As part of our #servicereimagined series, Helen Murray, Chief Customer Solutions Officer for the UK Region, looks at how Artificial Intelligence […]

Whitepaper launch: Reimagining service for the new world

As the urgency for change and transformation intensifies in the post COVID landscape, Craig Gibson CCO for Webhelp UK, shares his […]

The importance of remaining human, in the switch to digital learning

The business challenge facing the Webhelp UK Operational Learning and Development (Ops L&D) team, at the onset of the COVID-19 pandemic was truly exceptional. […]

How the Yodel and Webhelp partnership faced the challenge of COVID-19

Partnership is a huge part of the way we deliver services at Webhelp, and one of our four cultural pillars […]

The future of travel in the post COVID world

The arrival of COVID-19 may have changed the travel industry forever. We’ve asked sector expert, and Webhelp Group Chief Sector […]

Five key questions for CEOs, a response to McKinsey Digital

In a recent article from McKinsey Digital, several experts posed a number of key questions focusing on a digital-led recovery […]

Customer engagement insight for 2020 and beyond

In recent months digital communication has become much more prevalent and is now essential to many global sectors, so Andrew […]

Sectors impacted by the COVID-19 lockdown

The business landscape is rapidly changing due to the influence of COVID-19. Here we take an at-a-glance look at which […]

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