The existing retail transformation agenda has been radically altered. And, while doors are now reopening following what could be the […]
COVID-19 has dramatically impacted millions of lives and fundamentally changed the direction of the global economy, but what are the […]
Well before the COVID-19 pandemic began, the identification and protection of vulnerable customers was a significant focus for companies and […]
As part of our #servicereimagined series, Helen Murray, Chief Customer Solutions Officer for the UK Region, looks at how Artificial Intelligence […]
(Article published initially in French in Actionco.fr) Selling is hard. More than ever, marketing-commerce congruence is essential to accelerate growth by generating higher value qualified leads. While the first two thirds of the B2B customer journey is now in digital form, “it is essential to stimulate the customer as soon as he prepares to make a purchase, alone, online, […]
As the urgency for change and transformation intensifies in the post COVID landscape, Craig Gibson CCO for Webhelp UK, shares his […]
The business challenge facing the Webhelp UK Operational Learning and Development (Ops L&D) team, at the onset of the COVID-19 pandemic was truly exceptional. […]
Partnership is a huge part of the way we deliver services at Webhelp, and one of our four cultural pillars […]
As fast fashion brand Boohoo adds more failing high-street brands to its online portfolio, sector expert Kellyann McCafferty, Account Director for […]
Understand the unsaid Humans remain the best in reading, interpreting and understanding content. Often times AI powered moderation fails to […]
The travel, tourism and hospitality industry has been hit hard by the impact of the COVID-19 outbreak. However, many countries […]
§ Section 230 Enacted in 1996, § Section 230 of the Communications Decency Act (CDA) states that “No provider or […]
In a recent article from McKinsey Digital, several experts posed a number of key questions focusing on a digital-led recovery […]
In recent months digital communication has become much more prevalent and is now essential to many global sectors, so Andrew […]
The business landscape is rapidly changing due to the influence of COVID-19. Here we take an at-a-glance look at which […]
The way we work, communicate, socialise and shop is undergoing a period of radical and swift change. Planned strategies are […]
As part of our Game Changers series, Helen Murray, Chief Customer Solutions Officer for the UK region, looks at how […]
As well as the tragic cost in human lives, the COVID-19 crisis continues to create instability at every level for […]
Craig Gibson, Chief Growth Officer for the Webhelp UK region, reveals how brands can use emotional connection, integrity and unity […]