What should financial services firms consider when pursuing customer-led transformation?
Exploring the crucial business case for holistic, flexible, and connected customer-led transformation programmes.
Anthony Sinclair and Yee-Ping Pang investigate how organisations can learn to embrace resilience as a way to achieve greater customer satisfaction.
COVID-19 has dramatically impacted millions of lives and fundamentally changed the direction of the global economy, but what are the […]
The existing retail transformation agenda has been radically altered. And, while doors are now reopening following what could be the […]
As the urgency for change and transformation intensifies in the post COVID landscape, Craig Gibson CCO for Webhelp UK, shares his […]
Partnership is a huge part of the way we deliver services at Webhelp, and one of our four cultural pillars […]
The arrival of COVID-19 may have changed the travel industry forever. We’ve asked sector expert, and Webhelp Group Chief Sector […]
In a recent article from McKinsey Digital, several experts posed a number of key questions focusing on a digital-led recovery […]
In recent months digital communication has become much more prevalent and is now essential to many global sectors, so Andrew […]
The business landscape is rapidly changing due to the influence of COVID-19. Here we take an at-a-glance look at which […]
As insurance firms compete to adapt to swiftly changing consumer demands and the prospect of an economic downturn in the […]
As part of our Game Changers series, Helen Murray, Chief Customer Solutions Officer for the UK region, looks at how […]