Consulting services

91 Articles and Podcasts
Self-service CX: What’s best and next for chatbots and AI?
Our CIO Vincent Tachet recently took part in a round-table discussion about the role of self-service CX. In this blog, [...]
Reflections on ‘The business case for customer journey transformation in financial services’ Think Tank

What should financial services firms consider when pursuing customer-led transformation?

Where cryptocurrency meets Know Your Customer

As we sit on the cusp of a new era for crypto, the question we’re asking is – how critical is KYC going to be?

The business case for customer-led transformation in financial services

Exploring the crucial business case for holistic, flexible, and connected customer-led transformation programmes.

Disruption can and will happen: the importance of resilience by design

Anthony Sinclair and Yee-Ping Pang investigate how organisations can learn to embrace resilience as a way to achieve greater customer satisfaction.

Missing the customer: why human-centred design is key in delivering regulatory outcomes
SHAREYee-Ping Pang, Head of Design and Development, and Faye Sadler-Clark, Head of Risk, Compliance & Innovation, explain the benefits of [...]
New shape, new face, new pace – the future of risk
SHAREFaye Sadler-Clark examines how Risk functions can shift from standing in the way of change, to leading the way. Change [...]
Peer Hackman joins as Managing Director of Telecommunications, Media and Technology Practice
SHAREWebhelp and Gobeyond Partners are pleased to announce the expansion of their Telecommunications, Media and Technology Practice, under the leadership [...]
Customers increasingly expect responsible business practices
SHAREOur research shows 78% of leaders expect additional scrutiny on how they operate since the pandemic. Responsibility, transparency, and trust [...]
What will motivate the customers of the future?
SHARESuccessful brands all have at least one thing in common, they clearly understand what customers want, and can pinpoint the [...]