Digital services

130 Articles and Podcasts
Key takeaways: what we discussed in our recent Trust & Safety meet-up

We held our first Trust and Safety meet-up for European professionals recently in Concentrix + Webhelp’s Paris offices. Our array […]

Optimize customer experience relying on a sustainable content moderation team

This eBook will explore the different benefits of convenience (digital and self-service automation tools) and conversation (human interaction) and how each can generate
considerable value when applied correctly

Webhelp partners with leading certification company SGS for global trust and well-being initiative
SHAREParis, France – 13 October 2022 – Webhelp, a leading global provider of customer experience and business services, has partnered [...]
Why the 2020s is the decade of disruption – and what we can do about it
The message from the last few years is painfully clear: business needs to be able to handle and even thrive [...]
Why reviewing your operational footprint is the secret to CX resilience
How resilient is your CX operation? In this blog, Andrew Quake, Chief Growth Officer, Webhelp APAC, explains why a smart [...]
Self-service CX: What’s best and next for chatbots and AI?
Our CIO Vincent Tachet recently took part in a round-table discussion about the role of self-service CX. In this blog, [...]
Moderating User Generated Content

Find out how can you manage the inherent risks user-generated content poses while reaping the substantial benefits.

How To Build Your Own Content Moderation Team

Get an overview of everything you need to know and do to build and develop an effective in-house content moderation team of your own.

Protecting the Wellbeing of Content Moderators

Find out about the dangers moderators face, and the measures industry leaders are taking to ensure they are protected and supported.

Human Content Moderation: Why It Matters, and How to Approach It

Everything you need to know about using human content moderators to keep your platform, users and brand reputation safe online.

Outsourcing Content Moderation

This guide explains the pros and cons of both in-housing and outsourcing content moderation, as well how to find the right partner.

eBook: Trust, safety & content moderation: The coming storm

Web 3.0 is a huge opportunity for brands—download the eBook to learn about 5 emerging trust & safety principles for the metaverse.

eBook: Content moderation & CX in the age of the metaverse

Getting trust, safety and other CX issues right is crucial for business. Download the eBook to learn about content moderation & Web 3.0.

The ultimate guide to content moderation

Find out how to evaluate the best content moderation approach for your platform & answer your most fundamental questions.

Trust and safety: Why it matters and how to get it right

Read the guide to get a crash course in trust and safety and learn about best practices for building an effective team.

How to get automated content moderation right

Your handy introduction to automated content moderation, including all the tools, models, methods and metrics you should be considering.

Webhelp Chosen by The Sandbox to Help Design the Future of Metaverse Community Engagement

Webhelp’s partnership with The Sandbox gaming community will provide in-game support services, helping onboard and safeguard the players, creators, and partners.

Webhelp named a Star Performer by Everest Group for Trust and Safety
SHAREParis, France – 10, May 2022 – Webhelp, a leading global provider of customer experience (CX) and business solutions, announced [...]
Webhelp commits to bringing Content Moderation to the next level by being the first BPO to join the Trust & Safety Professional Association

Webhelp is committed to the Trust and Safety Professional Association practices to protect and empower content moderators.

Protect moderators well-being to protect your online communities

With billions of active users online every day, it’s vital we safeguard platforms from harmful content and misinformation – we can’t do this without our content moderators. Their well-being is a top priority, and we must protect them so they can protect our online communities.

Get in Touch

We ́d really like to help out. Fancy working together or just want to say hi? Drop us a message
Business Solutions
HR Enquiries & Career Opportunities
Media & Analyst Enquiries
Continue

Business Solutions

HR Enquiries & Career Opportunities

To view our current list of job opportunities or get in touch with our recruitment team, please visit our Careers website. View job opportunities Reach out to our HR team

Media & Analyst Enquires

pressoffice@webhelp.com