Digital services
129 Articles and Podcasts
Webhelp partners with leading certification company SGS for global trust and well-being initiative
SHAREParis, France – 13 October 2022 – Webhelp, a leading global provider of customer experience and business services, has partnered [...]
Why the 2020s is the decade of disruption – and what we can do about it
The message from the last few years is painfully clear: business needs to be able to handle and even thrive [...]
Why reviewing your operational footprint is the secret to CX resilience
How resilient is your CX operation? In this blog, Andrew Quake, Chief Growth Officer, Webhelp APAC, explains why a smart [...]
Self-service CX: What’s best and next for chatbots and AI?
Our CIO Vincent Tachet recently took part in a round-table discussion about the role of self-service CX. In this blog, [...]
Moderating User Generated Content
Find out how can you manage the inherent risks user-generated content poses while reaping the substantial benefits.
How To Build Your Own Content Moderation Team
Get an overview of everything you need to know and do to build and develop an effective in-house content moderation team of your own.
Protecting the Wellbeing of Content Moderators
Find out about the dangers moderators face, and the measures industry leaders are taking to ensure they are protected and supported.
Human Content Moderation: Why It Matters, and How to Approach It
Everything you need to know about using human content moderators to keep your platform, users and brand reputation safe online.
Outsourcing Content Moderation
This guide explains the pros and cons of both in-housing and outsourcing content moderation, as well how to find the right partner.
eBook: Trust, safety & content moderation: The coming storm
Web 3.0 is a huge opportunity for brands—download the eBook to learn about 5 emerging trust & safety principles for the metaverse.
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