Digital services

127 Articles and Podcasts
Self-service CX: What’s best and next for chatbots and AI?
Our CIO Vincent Tachet recently took part in a round-table discussion about the role of self-service CX. In this blog, [...]
Moderating User Generated Content

User-generated content is the very definition of a double-edged sword. On the one hand, it helps brands extend their reach […]

How To Build Your Own Content Moderation Team

Building a content moderation team Your online platform will pay a high price for hosting problematic user-generated content—even inadvertently. Customers […]

Protecting the Wellbeing of Content Moderators

Protecting the wellbeing of content moderators Content moderators commonly endure levels of workplace trauma similar to those suffered by first […]

Human Content Moderation: Why It Matters, and How to Approach It

According to the World Economic Forum, by 2025 we’ll be creating over 400 billion gigabytes of data every day. (That’s […]

Outsourcing Content Moderation

An online platform that hosts illegal or problematic content and does nothing about it will take a big reputational hit. […]

eBook: Trust, safety & content moderation: The coming storm

Enterprises have lost control of the B2B sales cycle

eBook: Content moderation & CX in the age of the metaverse

Enterprises have lost control of the B2B sales cycle

The ultimate guide to content moderation

The ultimate guide to content moderation Many of the very best things to be found online are user-generated. And so […]

Trust and safety: Why it matters and how to get it right

Trust and safety: Why it matters and how to get it right The internet can be a risky place to […]