Digital services

130 Articles and Podcasts
Legal frameworks of content moderation around the world (Part 1)
SHARE Following increased pressure to protect the audience from harmful content, both large and small online platforms that mainly host [...]
OneShot – Win back trust in the era of fake news
SHAREWe take a look at how the social media landscape is overshadowed by scandals with François-Bernard Huyghe, a specialist in [...]
The DSA – a newfound content moderator
SHAREStrengthening the responsibility towards online platforms, the DSA could be the newfound content moderator. As the digital economy continues to [...]
OneShot – Three opinions
SHAREHervé Rigault, Director General for France of Netino by Webhelp The notion of a key opinion leader is coming back [...]
OneShot – Hashtag #TrustYourInfluencer

Your brand? Your products? It’s the influencers that talk about them best. In any case, they are better understood by […]

Content Moderation – why every boomtown needs a sheriff!
SHAREAs online engagement will be the next boomtown for customer experience, Andrew Hall, Managing Director Customer Solutions, Webhelp UK region, [...]
Whitepaper launch: Reimagining service for the new world

As the urgency for change and transformation intensifies in the post COVID landscape, Craig Gibson CCO for Webhelp UK, shares his […]

The importance of remaining human, in the switch to digital learning

The business challenge facing the Webhelp UK Operational Learning and Development (Ops L&D) team, at the onset of the COVID-19 pandemic was truly exceptional. […]

How the Yodel and Webhelp partnership faced the challenge of COVID-19

Partnership is a huge part of the way we deliver services at Webhelp, and one of our four cultural pillars […]

Outsourcing content moderation: adding value to first and third parties with a human first approach
What are the main issues with content moderation today? A recent report published by NYU, shows that there is over [...]
Why are human moderators still essential?

Understand the unsaid Humans remain the best in reading, interpreting and understanding content. Often times AI powered moderation fails to […]

Is the future moderation of social media companies at stake?

§ Section 230 Enacted in 1996, § Section 230 of the Communications Decency Act (CDA) states that “No provider or […]

Five key questions for CEOs, a response to McKinsey Digital

In a recent article from McKinsey Digital, several experts posed a number of key questions focusing on a digital-led recovery […]

Customer engagement insight for 2020 and beyond

In recent months digital communication has become much more prevalent and is now essential to many global sectors, so Andrew […]

Sectors impacted by the COVID-19 lockdown

The business landscape is rapidly changing due to the influence of COVID-19. Here we take an at-a-glance look at which […]

Content Moderation: AI vs Human Moderation

Did you know that since the onset of the Covid-19 pandemic Facebook’s daily active users have gone well over 1.73 […]

How the game is changing for CX markets and channels

As part of our Game Changers series, Helen Murray, Chief Customer Solutions Officer for the UK region, looks at how […]

Can the Crisis Curve create a roadmap for CX transformation and stability?

As well as the tragic cost in human lives, the COVID-19 crisis continues to create instability at every level for […]

The importance of emotional connection with customers during the Coronavirus.

Craig Gibson, Chief Growth Officer for the Webhelp UK region, reveals how brands can use emotional connection, integrity and unity […]

Industry collaboration during the Covid-19 crisis in South Africa

The Coronavirus has shaken the world’s health organisations and financial systems to the core as well as altered the face […]

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