The swift emergence of AI and automation technologies is creating a strategic challenge in terms of expertise. Increasingly, businesses are […]
Les industriels de l’automobile ont engagé une mutation profonde : basculer d’un modèle propriétaire à un modèle de service. L’expérience […]
Author: Craig Gibson, Chief Commercial Officer, Webhelp South Africa has one of the highest youth unemployment rates in the world. […]
This week I am attending the Arch Summit in Luxembourg. This is a very unusual event because it’s the only […]
Author: Helen Murray, Chief Customer Solutions Officer at Webhelp UK Webhelp recently conducted research with the polling experts YouGov to […]
Look around at how the companies you know function today. The modern business environment is in a state of constant […]
Over the past two decades no industry has been impervious to changes in how business is done. Across so many […]
Do you think that Artificial Intelligence (AI) will have a positive or negative effect on ‘your life in the near […]
Earlier this week I attended the CX Outsourcers event in Windsor. It was billed as a mindshare event where many […]
Much has been written about how Artificial Intelligence (AI) is changing the way that customers interact with brands. Tools such […]
Business process outsourcing (BPO), usually known simply as outsourcing, is the most effective way to stay in control of your […]