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91 Articles and Podcasts
AI: Tackling the Global Skills Gap

The swift emergence of AI and automation technologies is creating a strategic challenge in terms of expertise. Increasingly, businesses are […]

[Automobile] Les industriels pivotent vers un modèle de service… et l’expérience client devient centrale !

Les industriels de l’automobile ont engagé une mutation profonde : basculer d’un modèle propriétaire à un modèle de service. L’expérience […]

Webhelp and Harambee deliver remarkable results in South Africa

Author: Craig Gibson, Chief Commercial Officer, Webhelp South Africa has one of the highest youth unemployment rates in the world. […]

Arch Summit Brings Corporate And Startup Companies Together

This week I am attending the Arch Summit in Luxembourg. This is a very unusual event because it’s the only […]

Designing CX Solutions With AI

Author: Helen Murray, Chief Customer Solutions Officer at Webhelp UK Webhelp recently conducted research with the polling experts YouGov to […]

Leaders Will Need New Rules To Succeed After The Digital Revolution

Look around at how the companies you know function today. The modern business environment is in a state of constant […]

Disruption in customer experience delivery: a reality in 2019

Over the past two decades no industry has been impervious to changes in how business is done.  Across so many […]

What consumers really think of AI in customer Service

Do you think that Artificial Intelligence (AI) will have a positive or negative effect on ‘your life in the near […]

South Africa and India both chosen as CX Leaders by Ryan Strategic Advisory

Earlier this week I attended the CX Outsourcers event in Windsor. It was billed as a mindshare event where many […]

Artificial Intelligence On The CX Frontline

Much has been written about how Artificial Intelligence (AI) is changing the way that customers interact with brands. Tools such […]

Advantages of outsourcing

Business process outsourcing (BPO), usually known simply as outsourcing, is the most effective way to stay in control of your […]

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