Robin Harrison talks through what Webhelp Anywhere means for delivering world-class customer service, flexibly and at scale.

With billions of active users online every day, it’s vital we safeguard platforms from harmful content and misinformation – we can’t do this without our content moderators. Their well-being is a top priority, and we must protect them so they can protect our online communities.

As we sit on the cusp of a new era for crypto, the question we’re asking is – how critical is KYC going to be?

Exploring the crucial business case for holistic, flexible, and connected customer-led transformation programmes.

Could a KYC procedure have avoided ‘The Tinder Swindler’ situation? Guillaume Casterman, Director International Projects & Knowledge at Webhelp KYC Services shares how dating apps can use KYC processes to prevent fraud.

The challenge is a familiar one: to build or develop your international marketplace, you must quickly take on tens of thousands of sellers from all countries, especially China. This involves setting up a KYC assessment process for these sellers that is effective and fully compliant. What’s the right solution? Setting up a digital platform allowing sellers’ files and their analysis in their original language to be collected, as explained by Alexandre Perrachon, Business Development Director of Webhelp KYC Services.

Fireside chat with Webhelp Payment Services and Thunes Collection on B2B marketplaces and payments.

Vanessa Flather takes us through the topics that retailers should be looking out for, in order to improve CX in 2022.

Given the uncertainty in the event world today, it is difficult to predict whether B2B trade shows will be held in 2022. What is certain, however, is that digital trade shows and B2B marketplaces will bring new opportunities throughout the year. The 4 trends that will shape 2022 and advice from Frédéric Maus, Managing Director of WSN.

Kelvin Middleton, Webhelp’s Chief Technology Officer, outlines the benefits – and risks of virtualisation in business growth.

Black Friday is the busiest shopping holiday of the year. Consumer behaviors are shifting online to grab the best deal, and retailers must integrate an omnichannel strategy which strategically focuses on their digital content to provide a smooth and seamless experience.

Now is the time! The opportunities offered by Buy Now Pay Later (BNPL) appear to be massive for B2B. When offering their payment methods, platforms and marketplaces should choose to stand out from the rest, as recommended by Meriem Ouenniche, Client Solution Manager at Webhelp Payment Services.

Secondhand car platforms are using digitalization to make their platforms more attractive for online customers.

Africa is a continent of near-limitless opportunity for a range of customer experience outsourcing services. Find out how Africa is setting the BPO agenda and how you can enter this market.

A quick analysis of the fashion and ready-to-wear market, plus 3 tips from Bertrand Mahon, VP Operation Logbox at Webhelp Payment Services, whose credit management network covers 35,000 shops and more than 400 brands. A unique economic vantage point.