Author: Helen Murray, Chief Customer Solutions Officer at Webhelp UK Is it time for brands to stop basing automation or […]

Author: Chris Bryson, Global Analytics Director, Webhelp Webhelp recently commissioned revealing new research from polling experts YouGov, designed to uncover what […]

Author: David Turner, CEO, Webhelp As new technology drives a sea change across the customer experience sector, it is important […]

Author: Anton Manley, Chief Client Officer, Webhelp The UK Employee Experience Awards, now in their 5th consecutive year, have been […]

The swift emergence of AI and automation technologies is creating a strategic challenge in terms of expertise. Increasingly, businesses are […]

Les industriels de l’automobile ont engagé une mutation profonde : basculer d’un modèle propriétaire à un modèle de service. L’expérience […]

Author: Craig Gibson, Chief Commercial Officer, Webhelp South Africa has one of the highest youth unemployment rates in the world. […]

This week I am attending the Arch Summit in Luxembourg. This is a very unusual event because it’s the only […]

Author: Helen Murray, Chief Customer Solutions Officer at Webhelp UK Webhelp recently conducted research with the polling experts YouGov to […]

Look around at how the companies you know function today. The modern business environment is in a state of constant […]

Over the past two decades no industry has been impervious to changes in how business is done.  Across so many […]

Do you think that Artificial Intelligence (AI) will have a positive or negative effect on ‘your life in the near […]

Earlier this week I attended the CX Outsourcers event in Windsor. It was billed as a mindshare event where many […]

When companies start implementing strategies that focus on attracting leads or customers, the first question that comes to mind is, […]

Much has been written about how Artificial Intelligence (AI) is changing the way that customers interact with brands. Tools such […]