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80 Articles and Podcasts
Whitepaper launch: Reimagining service for the new world

As the urgency for change and transformation intensifies in the post COVID landscape, Craig Gibson CCO for Webhelp UK, shares his […]

The importance of remaining human, in the switch to digital learning

The business challenge facing the Webhelp UK Operational Learning and Development (Ops L&D) team, at the onset of the COVID-19 pandemic was truly exceptional. […]

How the Yodel and Webhelp partnership faced the challenge of COVID-19

Partnership is a huge part of the way we deliver services at Webhelp, and one of our four cultural pillars […]

Fast Fashion, online retail growth and the future of the high-street

As fast fashion brand Boohoo adds more failing high-street brands to its online portfolio, sector expert Kellyann McCafferty, Account Director for […]

Five key questions for CEOs, a response to McKinsey Digital

In a recent article from McKinsey Digital, several experts posed a number of key questions focusing on a digital-led recovery […]

Customer engagement insight for 2020 and beyond

In recent months digital communication has become much more prevalent and is now essential to many global sectors, so Andrew […]

Sectors impacted by the COVID-19 lockdown

The business landscape is rapidly changing due to the influence of COVID-19. Here we take an at-a-glance look at which […]

How CX can help the insurance industry survive in 2020 and beyond

As insurance firms compete to adapt to swiftly changing consumer demands and the prospect of an economic downturn in the […]

Which new markets are growing under COVID-19, and how can quality CX help them thrive?

The way we work, communicate, socialise and shop is undergoing a period of radical and swift change. Planned strategies are […]

How the game is changing for CX markets and channels

As part of our Game Changers series, Helen Murray, Chief Customer Solutions Officer for the UK region, looks at how […]

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