Technology services
92 Articles and Podcasts
Should there be greater regulatory control of Generative AI solutions?
Many experts have called for a pause in the ongoing development of artificial intelligence (AI). They argue that we are […]
Self-service CX: What’s best and next for chatbots and AI?
Our CIO Vincent Tachet recently took part in a round-table discussion about the role of self-service CX. In this blog, [...]
Virtual Infrastructure: The super-car powering technology control automation
Kelvin Middleton, Webhelp’s Chief Technology Officer, outlines the benefits – and risks of virtualisation in business growth.
Polyglot translation AI improves CX and optimizes performance
SHAREWebhelp’s proprietary machine translation solution equips advisors to deliver high-quality CX with up to +35 NPS improvement and up to [...]
Discover the 7th edition of our OneShot magazine on Technology
Technologies that facilitate the work of advisors, that improve the lives of customers, testimonials from international brands…
Peer Hackman joins as Managing Director of Telecommunications, Media and Technology Practice
SHAREWebhelp and Gobeyond Partners are pleased to announce the expansion of their Telecommunications, Media and Technology Practice, under the leadership [...]
Reimagining Service: Travel spotlight
In 2019 the outlook for travel was fairly optimistic in comparison to some other major sectors. It was at a […]
How AI and data analytics can support vulnerable customers
Well before the COVID-19 pandemic began, the identification and protection of vulnerable customers was a significant focus for companies and […]
How AI is changing the retail experience
As part of our #servicereimagined series, Helen Murray, Chief Customer Solutions Officer for the UK Region, looks at how Artificial Intelligence […]
Whitepaper launch: Reimagining service for the new world
As the urgency for change and transformation intensifies in the post COVID landscape, Craig Gibson CCO for Webhelp UK, shares his […]
The importance of remaining human, in the switch to digital learning
The business challenge facing the Webhelp UK Operational Learning and Development (Ops L&D) team, at the onset of the COVID-19 pandemic was truly exceptional. […]
How the Yodel and Webhelp partnership faced the challenge of COVID-19
Partnership is a huge part of the way we deliver services at Webhelp, and one of our four cultural pillars […]
Fast Fashion, online retail growth and the future of the high-street
As fast fashion brand Boohoo adds more failing high-street brands to its online portfolio, sector expert Kellyann McCafferty, Account Director for […]
Five trends for travel in 2020
The travel, tourism and hospitality industry has been hit hard by the impact of the COVID-19 outbreak. However, many countries […]
Five key questions for CEOs, a response to McKinsey Digital
In a recent article from McKinsey Digital, several experts posed a number of key questions focusing on a digital-led recovery […]
Customer engagement insight for 2020 and beyond
In recent months digital communication has become much more prevalent and is now essential to many global sectors, so Andrew […]
Sectors impacted by the COVID-19 lockdown
The business landscape is rapidly changing due to the influence of COVID-19. Here we take an at-a-glance look at which […]
Content Moderation: AI vs Human Moderation
Did you know that since the onset of the Covid-19 pandemic Facebook’s daily active users have gone well over 1.73 […]
How CX can help the insurance industry survive in 2020 and beyond
As insurance firms compete to adapt to swiftly changing consumer demands and the prospect of an economic downturn in the […]
Which new markets are growing under COVID-19, and how can quality CX help them thrive?
The way we work, communicate, socialise and shop is undergoing a period of radical and swift change. Planned strategies are […]
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