Technology services
92 Articles and Podcasts
Digital assistants: more than just a home bot
Artificial intelligence and machine learning opened the doors to a new innovation that promises to make everyday life, whether at […]
Why SEO is fundamental to every business
Few things are more important than SEO when it comes to driving traffic and sales to a website. Search engine […]
Target audience definition – who, what, why?
Thanks to the modern digitalisation, the amount of data produced every day is simply incredible. A recent study revealed that, […]
12 trends of CX for 2020
As the countdown to Christmas continues, David Turner CEO for Webhelp UK, India and South Africa, looks at 12 themes […]
How emotion can take customer satisfaction to the next level
Author: Helen Murray, Webhelp Chief Customer Solutions Officer Reflecting on the importance of humanising business and creating positive emotional connections, Helen […]
How Baby Boomers are impacting the workforce
In recent months, industry pundits and analysts have speculated on the impact of the younger generation as consumers and on […]
Service transformation through a human lens at The Future of Service conference
Author: Helen Murray, Webhelp Chief Customer Solutions Officer How do we find the right balance between people and technology? Here […]
Infographic: Customer journey in a nutshell!
The customer journey is usually described as the complete sum of experiences that customers travel through when interacting with a […]
Customer Experience (CX) made simple
Author: Ewan McKay, Marketing and Communications Manager, Webhelp CX, HX, customer journeys and touchpoints…. The contact centre industry is awash […]
How our people are key to growth in SA
Author: Brandon Aitken, Chief Commercial Officer South Africa and India As we near the end of another year, I have […]
Infographic: Customer views on AI and Automation
With driverless cars, chatbots, smart speakers, drones and data-phishing creating sensational headlines on a daily basis, forward thinking brands should […]
Travel Sector Trends for 2019
The media spotlight has been firmly on the travel industry in the past few weeks, with the demise of high […]
5 secrets to engage Gen Z as an employee
Gen Z represents an untapped goldmine of talent and innovation, but challengingly, they bring the job market a set of […]
5 secrets to engage Gen Z as an employee
Author: Melanie Buckley, HEAD OF PEOPLE CORPORATE SERVICES UK, INDIA & SOUTH AFRICA Gen Z represents an untapped goldmine of […]
Infographic: Spotlight on Gen Z behaviour & preferences
Much has been speculated about Gen Z, the new kids on the generational block. They are loosely categorised as people […]
The importance of Humanising your brand
Polly Ashdown, Marketing & Communications Director, looks at why behaving in a more human way is a vital part of […]
The Game-Changer Mindset
New business ideas that are channeled towards creating innovative products pop up every day, however, very few of them manage […]
Clients at the heart – they are kings!
Years of customer research show that if a company delivers a good or a service that is scantly “acceptable “sooner […]
Strive to be happy – it never goes out of style
For many decades now, happiness and work weren’t necessarily associated with each other. Work was a place where employees got […]
Creating champions through emotional connections – the advantage of being people-first
While the production equipment was considered to be the greatest asset of a company during the 20th century, the most […]
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