Technology services

92 Articles and Podcasts
Whitepaper launch: Generations – Cohort views on CX and the workplace

Webhelp’s latest Disruptor Series Whitepaper, which highlights the impact of generational influences on CX. For the launch, Gillian Campbell, Chief People Officer UK […]

Generational future-proofing, with Anne Marie Forsyth, Chief Executive CCA Global

In preparation for the next chapter of our Disruptor Series, looking at the Generational factors within CX, Anne Marie Forsyth, […]

The rise of fake news, phoney profiles, data mining and the impact on trust in CX

In the age of online fakery, can brands still inspire trust and communicate with integrity? David Pattman, Managing Director CX Services […]

Customer Experience as a Competitive Differentiator

Can quality CX provide a significant commercial edge for business? Here Webhelp Chief Customer Solutions Officer, Helen Murray, provides insight […]

The creative process behind Webhelp’s fundraising ‘Oor Wullie’ sculpture

Webhelp is delighted to sponsor Scotland’s first-ever national public art trail which is raising vital funds for children in hospital’s […]

The future of Social Media Moderation

Chloé De Mont-Serrat, General Manager of Netino, Webhelp’s digital and Social Media entity, looks at the future of content moderation, […]

Customer service, generational expectations and the brand experience

In preparation for the next chapter of our Disruptor Series looking at the Generational factors within CX, Anne Marie Forsyth, […]

Are Focus Groups essential to developing CX?

In the age of digital screening, AI data collation and the transformation of the market research industry, is there a […]

How Gen Z will affect the Generation Game

As the Millennials move steadily into their 20s and 30s, their successor Generation Z is emerging as a global consumer […]

How Model Office combats ‘fear of failure’ and boosts innovation

Interview: Dave Rumble As a part of their strategic Partnership with Shop Direct, Webhelp UK launched a highly innovative approach […]

People not programs, will drive the new AI revolution

Artificial intelligence, combined with Automation, has an incredible ability to simplify and perform tasks like ordering, searching and reporting. But […]

Business transformation is key to surviving the retail apocalypse

Author: Sam Phin, Solutions Consultant, Webhelp The CX Exchange for Retail is the annual meeting place for the most senior […]

Exploring disruption and innovation at the EU Digital Travel Summit

Author: Ethel Graff, Account Director, Webhelp The Webhelp team returned from a very successful visit to the EU Digital Travel […]

Sales channel development in B2B

With revenue generation being a top priority for salespeople, companies do their best to account for the working hours their […]

Could personalisation be a game-changer for the travel industry?

Author: Helen Murray, Chief Customer Solutions Officer at Webhelp UK Here Helen Murray, Chief Customer Solutions Officer at Webhelp, reflects […]

How smoother customer journeys make more rewarding travel experiences

Author: Nora Boros, Global Director, Webhelp Webhelp’s Global Director Nora Boros looks forward to presenting at the 2019 Digital Travel […]

Making every moment count with Together for Short Lives

Author: Guest Interview: Karen Yates Everyone at Webhelp is deeply honoured to support the incredible work of Together for Short Lives […]

Do people really want automated customer service?

Author: Ewan McKay, Marketing and Communications Manager, Webhelp The recent YouGov study commissioned by Webhelp, illustrated a strong preference for […]

CX Across Multiple Generations – Are We All Millennials Now?

Author: Helen Murray, Chief Customer Solutions Officer at Webhelp UK Is it time for brands to stop basing automation or […]

Chatbots, IVR, Voice Assistants, what’s next?

Author: Chris Bryson, Global Analytics Director, Webhelp Webhelp recently commissioned revealing new research from polling experts YouGov, designed to uncover what […]

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